Details
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Type:
Chargeable (6 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SURF02
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Park:surf bay holiday park
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Postcode:EX39 1HD
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Responsibility:Goodwill
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Plot:PD24
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Serial:1440747
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Model:St David
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Size:32x12 2 bed
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ID Number:ARE56887
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Status Colour:
Complete
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Order No:AS7233/5035
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Park_Company:Not defined
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SLA Status:
Description
Kitchen sink draining board is scratched
Activity
| Field | Original Value | New Value |
|---|---|---|
| Description | Heated towel rail is too hot | Kitchen sink draining board is scratched |
| Due Date | 2011-06-01 00:00:00.0 | 2011-07-06 00:00:00.0 |
| Summary | Heated towel rail is too hot | Kitchen sink draining board is scratched |
| Issue Type | Plumbing (3 Weeks) [ 7 ] | Furniture & Fittings (8 Weeks) [ 1 ] |
| Attachment | 1440747 report Sheet.jpg [ 15940 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Plot | PD24 |
Hide
Ann Johnston (Inactive)
added a comment -
Permalink
Submitted claim to ABI and sent acknowledgement letter to site.
Show
Ann Johnston (Inactive)
added a comment - Submitted claim to ABI and sent acknowledgement letter to site.
| Attachment | ABI-1017 - 1024.doc [ 15948 ] | |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Diane has advised that their engineer will attend site week commencing 23/05/11
Show
Ann Johnston (Inactive)
added a comment - Diane has advised that their engineer will attend site week commencing 23/05/11
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 27/May/11 |
| Attachment | ARE56887.pdf [ 16410 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Order No | ARE56887 |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
ABI have rejected this claim as not being on the PDI.
Show
Ann Johnston (Inactive)
added a comment - ABI have rejected this claim as not being on the PDI.
| ID Number | ARE56887 | |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
I have asked Rea to reconsider this issue as it was reported on the PDI.
Show
Ann Johnston (Inactive)
added a comment - I have asked Rea to reconsider this issue as it was reported on the PDI.
| Resolution | Completed [ 1 ] | |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Order No | ARE56887 | AS7233/5035 |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
Claim has definately been rejected by ABI so I have raised a chargeable order and sent it to Normand. I have also emailed the site to let them know.
Show
Ann Johnston (Inactive)
added a comment - Claim has definately been rejected by ABI so I have raised a chargeable order and sent it to Normand. I have also emailed the site to let them know.
| Attachment | AS7233 ORDER.doc [ 16425 ] | |
| Attachment | AS7233 PO.pdf [ 16424 ] |
Received order acknowledgement from ABI, parts due for despatch 01/07/11
Show
Ann Johnston (Inactive)
added a comment - Received order acknowledgement from ABI, parts due for despatch 01/07/11
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Parts ordered | 27/May/11 3:53 PM |
| Attachment | AS7233 ack.doc [ 16485 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Due Date | 2011-07-06 00:00:00.0 | 2011-07-01 00:00:00.0 |
| Assignee | Ann Johnston [ ccadmin ] | Claire Folland [ claire ] |
| Category | Manufacturer Attending | Parts Only |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Chargeable (4 weeks) [ 14 ] |
| Customer Code | SURF02 |
Spoke to Diane at ABI, she will chase this order up for me
Show
Claire Folland
added a comment - Spoke to Diane at ABI, she will chase this order up for me
| Category | Parts Only | Goodwill |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 21/Jul/11 10:12 AM |
replacement sink received, issued worksheet
Show
Claire Folland
added a comment - replacement sink received, issued worksheet
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 27/May/11 | 5/Aug/11 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
comp by Steve
Show
Adrienne Barwell (Inactive)
added a comment - comp by Steve
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF09082011_00007.jpg [ 17891 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 47858 ] | Copy of Surfbay [ 51354 ] |
| Workflow | Copy of Surfbay [ 51354 ] | Surfbay [ 58624 ] |
| Workflow | Surfbay [ 58624 ] | Manufacturers ver 2.0 [ 93527 ] |
| Workflow | Manufacturers ver 2.0 [ 93527 ] | Manufacturers ver 2.1 [ 119965 ] |
| Workflow | Manufacturers ver 2.1 [ 119965 ] | Manufacturers ver 2.2 [ 137755 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
23h 10m | 1 | ccadmin | 12/May/11 3:41 PM | |||||
|
23h 9m | 1 | ccadmin | 13/May/11 2:51 PM | |||||
|
46s | 1 | ccadmin | 26/May/11 4:07 PM | |||||
|
22h 24m | 1 | ccadmin | 27/May/11 2:32 PM | |||||
|
37s | 2 | ccadmin | 27/May/11 2:32 PM | |||||
|
5d 1h 21m | 2 | ccadmin | 01/Jun/11 3:54 PM | |||||
|
55s | 2 | ccadmin | 01/Jun/11 3:55 PM | |||||
|
49d 18h 17m | 2 | Claire Folland | 21/Jul/11 10:12 AM | |||||
|
3m 42s | 2 | Claire Folland | 21/Jul/11 10:16 AM | |||||
|
11d 4h 37m | 2 | Adrienne Barwell (Inactive) | 01/Aug/11 2:53 PM | |||||
|
20d 4m | 2 | Adrienne Barwell (Inactive) | 08/Aug/11 1:42 PM | |||||
|
1d 21m | 1 | Adrienne Barwell (Inactive) | 09/Aug/11 2:04 PM |
