Details
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Type:
Electrical Faults (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:BEAC01
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Park:Beachside HP
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Postcode:EX39 1JX
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Responsibility:Manufacturer Attending
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Plot:41
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Serial:1452700
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Model:Vista
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Size:28x12
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ID Number:ARE59312
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 17244 ] |
| Attachment | screenshot-2.jpg [ 17246 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Claire Folland
added a comment -
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submitted new claim into ABI
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Claire Folland
added a comment - submitted new claim into ABI
| ID Number | ARE58144 |
| Attachment | screenshot-3.jpg [ 17260 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
ABI engnineer attending
Show
Adrienne Barwell (Inactive)
added a comment - ABI engnineer attending
| Work Scheduled | 11/Jul/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Rea advises that this should be done this week
Show
Adrienne Barwell (Inactive)
added a comment - Rea advises that this should be done this week
spoke to Ron, he advised an ABI engineer has attended this week and has advised a new towel rail is required
Show
Claire Folland
added a comment - spoke to Ron, he advised an ABI engineer has attended this week and has advised a new towel rail is required
| Work Scheduled | 11/Jul/11 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
chased Rea for an update
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Claire Folland
added a comment - chased Rea for an update
chased for an update
Show
Claire Folland
added a comment - chased for an update
Towel rail has arrived on site, Ron would like to know whether someone will be coming to fit this.
Show
Adrienne Barwell (Inactive)
added a comment - Towel rail has arrived on site, Ron would like to know whether someone will be coming to fit this.
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
Rang Rea, she advised to pop it on an e-mail and she will arrange for an engineer to visit and fit the towel rail
Show
Adrienne Barwell (Inactive)
added a comment - Rang Rea, she advised to pop it on an e-mail and she will arrange for an engineer to visit and fit the towel rail
| Attachment | screenshot-4.jpg [ 18043 ] |
| ID Number | ARE58144 | ARE59312 |
New acknowledgement received for the fitting of the towel rail
Show
Adrienne Barwell (Inactive)
added a comment - New acknowledgement received for the fitting of the towel rail
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 19/Sep/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
ABI will be attending in aprox 2 weeks
Show
Adrienne Barwell (Inactive)
added a comment - ABI will be attending in aprox 2 weeks
| Priority | High [ 23 ] | Critical [ 24 ] |
Ron called and advised that ABI has attended and completed this repair.
Show
Linda Trunkfield (Inactive)
added a comment - Ron called and advised that ABI has attended and completed this repair.
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 48442 ] | Copy of Surfbay [ 51490 ] |
| Workflow | Copy of Surfbay [ 51490 ] | Surfbay [ 58907 ] |
| Workflow | Surfbay [ 58907 ] | Manufacturers ver 2.0 [ 93885 ] |
| Workflow | Manufacturers ver 2.0 [ 93885 ] | Manufacturers ver 2.1 [ 119065 ] |
| Workflow | Manufacturers ver 2.1 [ 119065 ] | Manufacturers ver 2.2 [ 136992 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
19h 10m | 1 | Claire Folland | 06/Jul/11 10:13 AM | |||||
|
23h 41m | 1 | Claire Folland | 07/Jul/11 9:54 AM | |||||
|
2s | 1 | Claire Folland | 15/Jul/11 3:00 PM | |||||
|
40d 19h 54m | 1 | Adrienne Barwell (Inactive) | 25/Aug/11 10:55 AM | |||||
|
5d 22h 39m | 2 | Adrienne Barwell (Inactive) | 25/Aug/11 10:55 AM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 25/Aug/11 10:55 AM | |||||
|
10d 23h 31m | 2 | Adrienne Barwell (Inactive) | 05/Sep/11 10:27 AM | |||||
|
25s | 2 | Adrienne Barwell (Inactive) | 05/Sep/11 10:27 AM | |||||
|
4d 5h 26m | 2 | Linda Trunkfield (Inactive) | 07/Sep/11 9:27 AM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 07/Sep/11 9:27 AM |
