ABI
  1. ABI
  2. ABI-11701

Owner has reported by phone - Gas oven and grill will not stay alight. The cooker is now only heating up/burning food at the back of the oven and the front but not cooking anything in the middle. Please update the customer directly.

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Critical Critical
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          Private land
        • Serial:
          1790726
        • Manufacturer:
          ABI
        • Model:
          Elan
        • Year:
          2016
        • Size:
          32x12
        • ID Number:
          W0016315//R0020175// R0021558
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32384
        • Times Scheduled:
          1
        • Park_Company:
           Angela Pooley Private Land
        • Park_Postcode:
          PL32 9TU
        • Park_Phone:
          01840 213206
        • Park_Email:
          angelaruthpooley@gmail.com
        • Park_Code:
          0000
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. ABI Acknowledgedment.png
          356 kB
        2. ABI Refferal.png
          369 kB
        3. ABI Resubmitted Claim 2.png
          295 kB
        4. ABI Warranty Claim.png
          347 kB
        5. Email from Supplier to AMY.png
          315 kB
        6. Email to Amy.png
          395 kB
        7. Email to Angela.png
          484 kB
        8. screenshot-1.png
          248 kB
        9. screenshot-2.png
          254 kB
        10. screenshot-3.png
          435 kB
        11. screenshot-4.png
          362 kB
        12. SF00009237.jpg
          1.37 MB

          Activity

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          19 older comments
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          Isabel Smith (Inactive) added a comment -
          Angela has phoned chasing this claim call time 12.09. I have phoned ABI and spoken to Kristie call item 14.12. She has checked with Amy who has got an update from the supplier who confirmed that this was completed on the 13/06/17 see the file attached.
          Show
          Isabel Smith (Inactive) added a comment - Angela has phoned chasing this claim call time 12.09. I have phoned ABI and spoken to Kristie call item 14.12. She has checked with Amy who has got an update from the supplier who confirmed that this was completed on the 13/06/17 see the file attached.
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          Isabel Smith (Inactive) added a comment -
          I have phoned back Angela she has said that this issue has still occurred yes the engineer attended but this only lasted 24 hours and the issue has occurred again. I have phoned ABI and spoken to Amy call time 15.33. New claim submitted through to ABI see screen shot attached.
          Show
          Isabel Smith (Inactive) added a comment - I have phoned back Angela she has said that this issue has still occurred yes the engineer attended but this only lasted 24 hours and the issue has occurred again. I have phoned ABI and spoken to Amy call time 15.33. New claim submitted through to ABI see screen shot attached.
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          Isabel Smith (Inactive) added a comment -
          ABI have acknowledged this claim. Dean asked in his email for the serial number of the cooker which I have given him. Awaiting update/ response from the supplier.
          Show
          Isabel Smith (Inactive) added a comment - ABI have acknowledged this claim. Dean asked in his email for the serial number of the cooker which I have given him. Awaiting update/ response from the supplier.
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          Isabel Smith (Inactive) added a comment -
          The supplier have emailed Amy to say that they have rejected the claim because they have attended to the issue 6 times and have had the customer say that she was happy with what had happened.
          Show
          Isabel Smith (Inactive) added a comment - The supplier have emailed Amy to say that they have rejected the claim because they have attended to the issue 6 times and have had the customer say that she was happy with what had happened.
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          Isabel Smith (Inactive) added a comment -
          I have emailed Angela see (email to angela on the 21/06/17). To let her know that this issue has not been covered by the supplier I have also copied in Ade.
          Show
          Isabel Smith (Inactive) added a comment - I have emailed Angela see (email to angela on the 21/06/17). To let her know that this issue has not been covered by the supplier I have also copied in Ade.

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: