Details
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Type:
Grill
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Private land
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Serial:1790726
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Manufacturer:ABI
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Model:Elan
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Year:2016
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Size:32x12
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ID Number:W0016315//R0020175// R0021558
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Status Colour:
Complete
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Stock_Number:32384
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Times Scheduled:1
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Park_Company:Angela Pooley Private Land
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Park_Postcode:PL32 9TU
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Park_Phone:01840 213206
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Park_Email:angelaruthpooley@gmail.com
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Park_Code:0000
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL32 9TU | |
| Park_Code | 0000 | |
| Park_Key_Account | No |
| Attachment | screenshot-1.png [ 139939 ] |
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Debbie Bartlett (Inactive)
added a comment -
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The van owner has called Emma to report the issue. I have logged this with ABI. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - The van owner has called Emma to report the issue. I have logged this with ABI. Screen shot attached.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.png [ 139942 ] |
Van owner and Emma update. Email attached.
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Debbie Bartlett (Inactive)
added a comment - Van owner and Emma update. Email attached.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-3.png [ 140004 ] |
ABI have ack this claim. Screen shot attached. van owner updated by phone.
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Debbie Bartlett (Inactive)
added a comment - ABI have ack this claim. Screen shot attached. van owner updated by phone.
AbI have advised that this issue has been referred to the supplier.
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Debbie Bartlett (Inactive)
added a comment - AbI have advised that this issue has been referred to the supplier.
| ID Number | W0016315 |
I have emailed the serial number over to ABI. Attached.
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Debbie Bartlett (Inactive)
added a comment - I have emailed the serial number over to ABI. Attached.
| Attachment | screenshot-4.png [ 141978 ] |
Lisa from ABI has advise she will chase this.
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Debbie Bartlett (Inactive)
added a comment - Lisa from ABI has advise she will chase this.
Lisa at ABI has advised that the parts have been sent to the engineer and he will contact the owner when he is due to attend. I have tried to call the customer but there isn't an answer will make a note to try later.
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Debbie Bartlett (Inactive)
added a comment - - edited Lisa at ABI has advised that the parts have been sent to the engineer and he will contact the owner when he is due to attend. I have tried to call the customer but there isn't an answer will make a note to try later.
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| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
I can't find this on any of the dealer reports in the last month I have emailed Amy to double check if it has been completed see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I can't find this on any of the dealer reports in the last month I have emailed Amy to double check if it has been completed see screen shot attached.
| Attachment | Email to Amy.png [ 148423 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
Angela has phoned to say that this issue is still going on. I have phoned ABI to find out what is going on call 15.15. Dean has said that he is going to speak to Lisa and find out what is going on with this issue and call me back.
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Isabel Smith (Inactive)
added a comment - Angela has phoned to say that this issue is still going on. I have phoned ABI to find out what is going on call 15.15. Dean has said that he is going to speak to Lisa and find out what is going on with this issue and call me back.
Michelle has put this lady though to me as she said I have spoken to her, I don't know anything about this issue and looking at notes Izzy has been dealing with this lady and I have now put the call over to Izzy
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Lorraine Pryor (Inactive)
added a comment - Michelle has put this lady though to me as she said I have spoken to her, I don't know anything about this issue and looking at notes Izzy has been dealing with this lady and I have now put the call over to Izzy
I have phoned Angela back to say that I don't have much of an update and will update her tomorrow. Dean has phoned me back to say that ABI were advised that Angela would use the cooker and to resubmit the issue later. I have done this and said that it is urgent.
Show
Isabel Smith (Inactive)
added a comment - I have phoned Angela back to say that I don't have much of an update and will update her tomorrow. Dean has phoned me back to say that ABI were advised that Angela would use the cooker and to resubmit the issue later. I have done this and said that it is urgent.
| Attachment | ABI Warranty Claim.png [ 162311 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Attachment | ABI Refferal.png [ 163855 ] |
ABI ahve acknowledged this claim and referred the issue over to the supplier see screen shot attached.
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Isabel Smith (Inactive)
added a comment - ABI ahve acknowledged this claim and referred the issue over to the supplier see screen shot attached.
| ID Number | W0016315 | W0016315//R0020175 |
Angela has phoned asking for an update call time 13.06. I have phoned AMy at ABI asking for an update she is going to ring the supplier and get back to me call time 13.09
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Isabel Smith (Inactive)
added a comment - Angela has phoned asking for an update call time 13.06. I have phoned AMy at ABI asking for an update she is going to ring the supplier and get back to me call time 13.09
I have phoned back Angela and I have said that I haven't got much of an update. She is not happy and has asked that we continue to chase this issue.
Show
Isabel Smith (Inactive)
added a comment - I have phoned back Angela and I have said that I haven't got much of an update. She is not happy and has asked that we continue to chase this issue.
Angela Pooley has called today to say that if Abi will not give her a new oven then she is going to go legal on this one, Izzy was on the phone so I will ask her to call her back.
No 01840 213206.
Message passed to Izzy to call ABi/ owner
No 01840 213206.
Message passed to Izzy to call ABi/ owner
Show
Lorraine Pryor (Inactive)
added a comment - - edited Angela Pooley has called today to say that if Abi will not give her a new oven then she is going to go legal on this one, Izzy was on the phone so I will ask her to call her back.
No 01840 213206.
Message passed to Izzy to call ABi/ owner
| Summary | Owner has reported by phone - Gas oven and grill will not stay alight. | Owner has reported by phone - Gas oven and grill will not stay alight. The cooker is now only heating up/burning food at the back of the oven and the front but not cooking anything in the middle. |
| Summary | Owner has reported by phone - Gas oven and grill will not stay alight. The cooker is now only heating up/burning food at the back of the oven and the front but not cooking anything in the middle. | Owner has reported by phone - Gas oven and grill will not stay alight. The cooker is now only heating up/burning food at the back of the oven and the front but not cooking anything in the middle. Please update the customer directly. |
I have phoned Amy chasing this issue again she has said that she will chase the supplier them again and explain to them that the owner is threatening to take legal action. I will ring back Angela and let her know that I have chased this again and passed it on to ABI. She is really unhappy with the service from the supplier. I have escalated this to Ade.
Show
Isabel Smith (Inactive)
added a comment - I have phoned Amy chasing this issue again she has said that she will chase the supplier them again and explain to them that the owner is threatening to take legal action. I will ring back Angela and let her know that I have chased this again and passed it on to ABI. She is really unhappy with the service from the supplier. I have escalated this to Ade.
Angela Pooley phoned up about this as she is fed up now as this issue has been going on for ages and she's had no cooker. She said if ABI do not replace this she will take legal action. I said I will phone ABI and find out what's going on and get back to her.
Called ABI and spoke to Amy, she said the supplier are on shut down this week and she will email them about this. I explained that Angela will take legal action.
Called Angela back (11:39) and told her this. She wasn't happy and hasn't been able to cook anything and doesn't find things easy anyway as she's disabled. I apologised and said we will chase ABI Monday for her and keep chasing to get this resolved. I have passed on to Iz to call Monday as I'm not here.
Called ABI and spoke to Amy, she said the supplier are on shut down this week and she will email them about this. I explained that Angela will take legal action.
Called Angela back (11:39) and told her this. She wasn't happy and hasn't been able to cook anything and doesn't find things easy anyway as she's disabled. I apologised and said we will chase ABI Monday for her and keep chasing to get this resolved. I have passed on to Iz to call Monday as I'm not here.
Show
Summer Stangroom (Inactive)
added a comment - Angela Pooley phoned up about this as she is fed up now as this issue has been going on for ages and she's had no cooker. She said if ABI do not replace this she will take legal action. I said I will phone ABI and find out what's going on and get back to her.
Called ABI and spoke to Amy, she said the supplier are on shut down this week and she will email them about this. I explained that Angela will take legal action.
Called Angela back (11:39) and told her this. She wasn't happy and hasn't been able to cook anything and doesn't find things easy anyway as she's disabled. I apologised and said we will chase ABI Monday for her and keep chasing to get this resolved. I have passed on to Iz to call Monday as I'm not here.
I have phoned Sarah this morning asking for an update because we have promised to give Angela an update. Sarah has said that the suppliers have acknowledged the claim and are looking into the case but haven't heard when they will be going out to the van or if parts are on order. She will chase this for me and give me a call back with an update.
I promised that I would phone Angela back by 11 this morning.
I promised that I would phone Angela back by 11 this morning.
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Isabel Smith (Inactive)
added a comment - I have phoned Sarah this morning asking for an update because we have promised to give Angela an update. Sarah has said that the suppliers have acknowledged the claim and are looking into the case but haven't heard when they will be going out to the van or if parts are on order. She will chase this for me and give me a call back with an update.
I promised that I would phone Angela back by 11 this morning.
| Park_Contact |
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| Park_Address2 |
| Park_Email |
I have phoned Angela (call time 10.56). I have said that the supplier have acknowledged the claim are looking into it and trying to organise what they are going to do. They haven't siad when or what they are doing at this. Point. She was happy for the call back that we have chased this and that we are pushing it for her.
I have promised that someone will give her a call back by the end of the week to update her. Even if it is to say that we haven't got an update.
I have promised that someone will give her a call back by the end of the week to update her. Even if it is to say that we haven't got an update.
Show
Isabel Smith (Inactive)
added a comment - I have phoned Angela (call time 10.56). I have said that the supplier have acknowledged the claim are looking into it and trying to organise what they are going to do. They haven't siad when or what they are doing at this. Point. She was happy for the call back that we have chased this and that we are pushing it for her.
I have promised that someone will give her a call back by the end of the week to update her. Even if it is to say that we haven't got an update.
Angela called (14:00) to ask if we had any updates with this as an engineer attended last week. She said the engineer only made notes and said that she will need a new cooker. I said I would call ABI for her either today or next week and see.
Called ABI (14:05) and spoke to Lucie. I said that Angela called and that what was the update on this. Lucie said it has been referred to the supplier but she will chase the supplier and get them on it quickly as I said that the customer has been dealing with this for a while and she is so frustrated as she can't cook anything.
Called Angela back on 01840213206 (14:08) and let her know that ABI will chase the supplier and get this on quickly as I said this needs to be sorted ASAP. She said thank you!
Called ABI (14:05) and spoke to Lucie. I said that Angela called and that what was the update on this. Lucie said it has been referred to the supplier but she will chase the supplier and get them on it quickly as I said that the customer has been dealing with this for a while and she is so frustrated as she can't cook anything.
Called Angela back on 01840213206 (14:08) and let her know that ABI will chase the supplier and get this on quickly as I said this needs to be sorted ASAP. She said thank you!
Show
Summer Stangroom (Inactive)
added a comment - Angela called (14:00) to ask if we had any updates with this as an engineer attended last week. She said the engineer only made notes and said that she will need a new cooker. I said I would call ABI for her either today or next week and see.
Called ABI (14:05) and spoke to Lucie. I said that Angela called and that what was the update on this. Lucie said it has been referred to the supplier but she will chase the supplier and get them on it quickly as I said that the customer has been dealing with this for a while and she is so frustrated as she can't cook anything.
Called Angela back on 01840213206 (14:08) and let her know that ABI will chase the supplier and get this on quickly as I said this needs to be sorted ASAP. She said thank you!
Angela has phoned chasing this claim call time 12.09. I have phoned ABI and spoken to Kristie call item 14.12. She has checked with Amy who has got an update from the supplier who confirmed that this was completed on the 13/06/17 see the file attached.
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Isabel Smith (Inactive)
added a comment - Angela has phoned chasing this claim call time 12.09. I have phoned ABI and spoken to Kristie call item 14.12. She has checked with Amy who has got an update from the supplier who confirmed that this was completed on the 13/06/17 see the file attached.
| Attachment | SF00009237.jpg [ 169644 ] |
I have phoned back Angela she has said that this issue has still occurred yes the engineer attended but this only lasted 24 hours and the issue has occurred again. I have phoned ABI and spoken to Amy call time 15.33. New claim submitted through to ABI see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have phoned back Angela she has said that this issue has still occurred yes the engineer attended but this only lasted 24 hours and the issue has occurred again. I have phoned ABI and spoken to Amy call time 15.33. New claim submitted through to ABI see screen shot attached.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | ABI Resubmitted Claim 2.png [ 169706 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | W0016315//R0020175 | W0016315//R0020175// R0021558 |
| Attachment | ABI Acknowledgedment.png [ 169757 ] |
ABI have acknowledged this claim. Dean asked in his email for the serial number of the cooker which I have given him. Awaiting update/ response from the supplier.
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Isabel Smith (Inactive)
added a comment - ABI have acknowledged this claim. Dean asked in his email for the serial number of the cooker which I have given him. Awaiting update/ response from the supplier.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Attachment | Email from Supplier to AMY.png [ 169774 ] |
The supplier have emailed Amy to say that they have rejected the claim because they have attended to the issue 6 times and have had the customer say that she was happy with what had happened.
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Isabel Smith (Inactive)
added a comment - The supplier have emailed Amy to say that they have rejected the claim because they have attended to the issue 6 times and have had the customer say that she was happy with what had happened.
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| Attachment | Email to Angela.png [ 169799 ] |
I have emailed Angela see (email to angela on the 21/06/17). To let her know that this issue has not been covered by the supplier I have also copied in Ade.
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Isabel Smith (Inactive)
added a comment - I have emailed Angela see (email to angela on the 21/06/17). To let her know that this issue has not been covered by the supplier I have also copied in Ade.
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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1m 37s | 1 | debbieb | 23/Jan/17 2:10 PM | |||||
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147d 21h 57m | 1 | monica | 20/Jun/17 3:47 PM | |||||
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3s | 1 | monica | 20/Jun/17 3:47 PM | |||||
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3s | 1 | monica | 20/Jun/17 3:47 PM | |||||
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2m 21s | 1 | monica | 20/Jun/17 3:50 PM | |||||
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19h 53m | 2 | monica | 21/Jun/17 9:04 AM | |||||
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1s | 1 | monica | 21/Jun/17 9:04 AM | |||||
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23d 2h 51m | 1 | monica | 14/Jul/17 11:55 AM | |||||
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4s | 1 | monica | 14/Jul/17 11:55 AM | |||||
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6s | 1 | monica | 14/Jul/17 11:55 AM |
