Details
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Type:
Grill
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Private land
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Serial:1790726
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Manufacturer:ABI
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Model:Elan
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Year:2016
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Size:32x12
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ID Number:W0016315//R0020175// R0021558
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Status Colour:
Complete
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Stock_Number:32384
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Times Scheduled:1
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Park_Company:Angela Pooley Private Land
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Park_Postcode:PL32 9TU
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Park_Phone:01840 213206
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Park_Email:angelaruthpooley@gmail.com
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Park_Code:0000
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
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Debbie Bartlett (Inactive)
added a comment -
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The van owner has called Emma to report the issue. I have logged this with ABI. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - The van owner has called Emma to report the issue. I have logged this with ABI. Screen shot attached.
Angela has phoned chasing this claim call time 12.09. I have phoned ABI and spoken to Kristie call item 14.12. She has checked with Amy who has got an update from the supplier who confirmed that this was completed on the 13/06/17 see the file attached.
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Isabel Smith (Inactive)
added a comment - Angela has phoned chasing this claim call time 12.09. I have phoned ABI and spoken to Kristie call item 14.12. She has checked with Amy who has got an update from the supplier who confirmed that this was completed on the 13/06/17 see the file attached.
I have phoned back Angela she has said that this issue has still occurred yes the engineer attended but this only lasted 24 hours and the issue has occurred again. I have phoned ABI and spoken to Amy call time 15.33. New claim submitted through to ABI see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have phoned back Angela she has said that this issue has still occurred yes the engineer attended but this only lasted 24 hours and the issue has occurred again. I have phoned ABI and spoken to Amy call time 15.33. New claim submitted through to ABI see screen shot attached.
ABI have acknowledged this claim. Dean asked in his email for the serial number of the cooker which I have given him. Awaiting update/ response from the supplier.
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Isabel Smith (Inactive)
added a comment - ABI have acknowledged this claim. Dean asked in his email for the serial number of the cooker which I have given him. Awaiting update/ response from the supplier.
The supplier have emailed Amy to say that they have rejected the claim because they have attended to the issue 6 times and have had the customer say that she was happy with what had happened.
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Isabel Smith (Inactive)
added a comment - The supplier have emailed Amy to say that they have rejected the claim because they have attended to the issue 6 times and have had the customer say that she was happy with what had happened.
I have emailed Angela see (email to angela on the 21/06/17). To let her know that this issue has not been covered by the supplier I have also copied in Ade.
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Isabel Smith (Inactive)
added a comment - I have emailed Angela see (email to angela on the 21/06/17). To let her know that this issue has not been covered by the supplier I have also copied in Ade.