ABI
  1. ABI
  2. ABI-12476

water pump fault, the boiler is displaying an “L1” fault which is flow temperature overheat (there is no sign of circulation from the water pump) (there is power to the pump)

        Details

        • Type: Boiler (2 Weeks) Boiler (2 Weeks)
        • Status: Complete
        • Priority: Critical Critical
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          RTM
        • Plot:
          Golden Sands 12
        • Hire_or_Retail:
          Retail
        • Serial:
          1732103
        • Manufacturer:
          ABI
        • Model:
          Oakley
        • Year:
          2017
        • ID Number:
          R0018112
        • Status Colour:
          Complete Complete
        • Stock_Number:
          32766
        • Times Scheduled:
          1
        • Park_Company:
           Holiday Resort Unity
        • Park_Postcode:
          TA8 2RB
        • Park_Contact:
          Elly Peters
        • Park_Phone:
          01278 751602
        • Park_Email:
        • Park_Code:
          UNIT01
        • Additional Contact Details:
          Stacey
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. ACK.png
          193 kB
        2. claim re-submitted.png
          92 kB
        3. CLAIM SUBMITTED.png
          92 kB
        4. hire fleet.png
          94 kB
        5. response to Stacey.png
          87 kB
        6. screenshot-1.png
          147 kB
        7. updated Stacey.png
          88 kB
        8. updated Stacey.png
          84 kB

          Activity

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          Adrienne Barwell (Inactive) added a comment -
          I have asked Stacey to confirm the owner name and handover date
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          Adrienne Barwell (Inactive) added a comment - I have asked Stacey to confirm the owner name and handover date
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          Adrienne Barwell (Inactive) added a comment - - edited
          Stacey advised that this is hire fleet
          Show
          Adrienne Barwell (Inactive) added a comment - - edited Stacey advised that this is hire fleet
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          Adrienne Barwell (Inactive) added a comment -
          claim submitted to ABI
          Show
          Adrienne Barwell (Inactive) added a comment - claim submitted to ABI
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          Adrienne Barwell (Inactive) added a comment -
          Updated Stacey
          Show
          Adrienne Barwell (Inactive) added a comment - Updated Stacey
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          Adrienne Barwell (Inactive) added a comment -
          I have spoken to Lisa at ABI, she has advised that she will keep an eye out for this claim and make sure it gets reported straight over to MORCO for urgent attention
          Show
          Adrienne Barwell (Inactive) added a comment - I have spoken to Lisa at ABI, she has advised that she will keep an eye out for this claim and make sure it gets reported straight over to MORCO for urgent attention
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          Adrienne Barwell (Inactive) added a comment -
          I have asked Stacey to let me know if she doesn't hear from MORCO by four this afternoon.
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Stacey to let me know if she doesn't hear from MORCO by four this afternoon.
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          Adrienne Barwell (Inactive) added a comment -
          ABI have advised that they have not received the claim, I have re-submitted
          Show
          Adrienne Barwell (Inactive) added a comment - ABI have advised that they have not received the claim, I have re-submitted
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          Claire Folland added a comment -
          Recieved acknowledgment from ABI, they have referred this onto the supplier
          Show
          Claire Folland added a comment - Recieved acknowledgment from ABI, they have referred this onto the supplier
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          Adrienne Barwell (Inactive) added a comment -
          Stacey has confirmed that MORCO has sent a new pump out to their plumber and the boiler is now working correctly
          No further action required
          Show
          Adrienne Barwell (Inactive) added a comment - Stacey has confirmed that MORCO has sent a new pump out to their plumber and the boiler is now working correctly No further action required
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          Adrienne Barwell (Inactive) added a comment -
          Alan House is chasing this issue, I have advised him that Stacey had confirmed that this was complete on 31.3.17
          Show
          Adrienne Barwell (Inactive) added a comment - Alan House is chasing this issue, I have advised him that Stacey had confirmed that this was complete on 31.3.17

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: