Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Plot:Golden Sands 12
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Hire_or_Retail:Retail
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Serial:1732103
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Manufacturer:ABI
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Model:Oakley
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Year:2017
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ID Number:R0018112
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Status Colour:
Complete
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Stock_Number:32766
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Times Scheduled:1
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Park_Company:Holiday Resort Unity
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Park_Postcode:TA8 2RB
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Park_Contact:Elly Peters
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Park_Phone:01278 751602
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Park_Email:
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Park_Code:UNIT01
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Additional Contact Details:Stacey
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Stacey | |
| Park_Postcode | TA8 2RB | |
| Park_Email | aftersales@hru.co.uk | |
| Park_Phone | 01278 751602 | |
| Park_Code | UNIT01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Coast Road, Brean | |
| Park_City | Burnham on Sea | |
| Park_Address | Holiday Resort Unity |
| Stock_Number | 1732103 | 32766 |
| Attachment | response to Stacey.png [ 150175 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
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Adrienne Barwell (Inactive)
added a comment -
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I have asked Stacey to confirm the owner name and handover date
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Adrienne Barwell (Inactive)
added a comment - I have asked Stacey to confirm the owner name and handover date
Stacey advised that this is hire fleet
| Attachment | hire fleet.png [ 150176 ] |
| Attachment | CLAIM SUBMITTED.png [ 150178 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
claim submitted to ABI
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Adrienne Barwell (Inactive)
added a comment - claim submitted to ABI
| Attachment | updated Stacey.png [ 150179 ] |
Updated Stacey
Show
Adrienne Barwell (Inactive)
added a comment - Updated Stacey
I have spoken to Lisa at ABI, she has advised that she will keep an eye out for this claim and make sure it gets reported straight over to MORCO for urgent attention
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Lisa at ABI, she has advised that she will keep an eye out for this claim and make sure it gets reported straight over to MORCO for urgent attention
| Attachment | updated Stacey.png [ 150181 ] |
I have asked Stacey to let me know if she doesn't hear from MORCO by four this afternoon.
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Stacey to let me know if she doesn't hear from MORCO by four this afternoon.
| Attachment | claim re-submitted.png [ 150341 ] |
ABI have advised that they have not received the claim, I have re-submitted
Show
Adrienne Barwell (Inactive)
added a comment - ABI have advised that they have not received the claim, I have re-submitted
| Attachment | ACK.png [ 150361 ] |
| ID Number | R0018112 |
| Attachment | screenshot-1.png [ 150362 ] |
Recieved acknowledgment from ABI, they have referred this onto the supplier
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Claire Folland
added a comment - Recieved acknowledgment from ABI, they have referred this onto the supplier
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Stacey has confirmed that MORCO has sent a new pump out to their plumber and the boiler is now working correctly
No further action required
No further action required
Show
Adrienne Barwell (Inactive)
added a comment - Stacey has confirmed that MORCO has sent a new pump out to their plumber and the boiler is now working correctly
No further action required
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Alan House is chasing this issue, I have advised him that Stacey had confirmed that this was complete on 31.3.17
Show
Adrienne Barwell (Inactive)
added a comment - Alan House is chasing this issue, I have advised him that Stacey had confirmed that this was complete on 31.3.17
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 5s | 1 | Adrienne Barwell (Inactive) | 27/Mar/17 12:55 PM | |||||
|
4d 14m | 1 | Adrienne Barwell (Inactive) | 31/Mar/17 1:09 PM | |||||
|
27s | 1 | Adrienne Barwell (Inactive) | 31/Mar/17 1:10 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 31/Mar/17 1:10 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 31/Mar/17 1:10 PM | |||||
|
17s | 1 | Adrienne Barwell (Inactive) | 31/Mar/17 1:10 PM |
