[ABI-12780] Boiler has a L2 fault code showing. - Surfbay Customer Care

Details

Type: Boiler (2 Weeks)
Status: Complete
Priority: Critical
Resolution: Completed
Labels:
None

Responsibility:
Manufacturer Attending
Hire_or_Retail:
Hire_fleet
Serial:
1732414
Manufacturer:
ABI
Model:
Oakley
Year:
2017
Size:
32 X 12
ID Number:
W0017771
Status Colour:
Complete
Stock_Number:
32758
Times Scheduled:
2
Park_Company:

Watergate Bay Holiday Park
Park_Postcode:
TR8 4AD
Park_Contact:
brian jones
Park_Phone:
1637860387
Park_Email:
life@watergatebay.co.uk
Park_Code:
WATE02
Park_Key_Account:
No
SLA Status:

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Attachments

ABI Warranty Claim.png

298 kB

15/Apr/17 11:32 AM
email to abi.png

135 kB

18/Apr/17 10:06 AM

Activity

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Isabel Smith (Inactive) created issue - 15/Apr/17 11:23 AM

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Isabel Smith (Inactive) added a comment - 15/Apr/17 11:27 AM

This issue was reported over the phone by the park. He couldn't give me the serial number of the van. But he said that the van was sited on plot 1. He has said could he get a local gas engineer to have a look at it to see of he could resolve the issue. I have said yes!

I said that they may require parts so I would submit the claim to ABI so if their engineer couldn't resolve the issue then at least the ball is rolling and we aren't waiting for a response in the middle of next week.

Claim submitted see screen shot attached.

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Isabel Smith (Inactive) added a comment - 15/Apr/17 11:27 AM This issue was reported over the phone by the park. He couldn't give me the serial number of the van. But he said that the van was sited on plot 1. He has said could he get a local gas engineer to have a look at it to see of he could resolve the issue. I have said yes! I said that they may require parts so I would submit the claim to ABI so if their engineer couldn't resolve the issue then at least the ball is rolling and we aren't waiting for a response in the middle of next week. Claim submitted see screen shot attached.

Isabel Smith (Inactive) made changes - 15/Apr/17 11:27 AM

Field	Original Value	New Value
Issue Type	Blinds (8 Weeks) [ 28 ]	Boiler (2 Weeks) [ 21 ]

Isabel Smith (Inactive) made changes - 15/Apr/17 11:27 AM

Due Date

15/May/17

29/Apr/17

Isabel Smith (Inactive) made changes - 15/Apr/17 11:27 AM

Priority

Normal [ 21 ]

Critical [ 24 ]

Isabel Smith (Inactive) made changes - 15/Apr/17 11:32 AM

Attachment

ABI Warranty Claim.png [ 154451 ]

Isabel Smith (Inactive) made changes - 15/Apr/17 11:32 AM

Status

Open [ 1 ]

Submitted [ 10001 ]

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Charleen Sibley added a comment - 18/Apr/17 10:04 AM

Michelle asked me to call Mr Jennings back on 07825345048 as he left a message on the phone saying he had a faulty boiler. I called him back and he said he has sorted the issue now it was the change over valve button sticking. I will let ABi know by email (attached above). Issue closed.

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Charleen Sibley added a comment - 18/Apr/17 10:04 AM Michelle asked me to call Mr Jennings back on 07825345048 as he left a message on the phone saying he had a faulty boiler. I called him back and he said he has sorted the issue now it was the change over valve button sticking. I will let ABi know by email (attached above). Issue closed.

Charleen Sibley made changes - 18/Apr/17 10:06 AM

Attachment

email to abi.png [ 154686 ]