Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:surf02
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Park:Surf Bay Holiday Park
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Postcode:EX39 1HD
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Responsibility:Manufacturer Attending
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Plot:PD25
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Serial:1440099
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Model:St David
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Size:36x12
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ID Number:ARF9795
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
The customer had his external handles replaced about 9 months ago and they have started to corrode again.
He would like them replaced with plastic ones please
Customer MR Booth- 25 The Paddocks- 07802 803391
He would like them replaced with plastic ones please
Customer MR Booth- 25 The Paddocks- 07802 803391
Activity
| Field | Original Value | New Value |
|---|---|---|
| Serial | 144009 | 1440099 |
| Plot | unknown | PD25 |
| Size | 36x12 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
submitted
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Claire Folland
added a comment - submitted
| Attachment | screenshot-1.jpg [ 19414 ] |
| Category | Undecided | Manufacturer Attending |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
ABI HAVE ACKNOWLEGE THIS, BEEN PASSED TO THE MANUFACTURES TO ATTEND.
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Lorraine Pryor (Inactive)
added a comment - ABI HAVE ACKNOWLEGE THIS, BEEN PASSED TO THE MANUFACTURES TO ATTEND.
| ID Number | ARF9501 |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 17/Nov/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
abi have advised that this is complete as of 07th nov
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Lorraine Pryor (Inactive)
added a comment - abi have advised that this is complete as of 07th nov
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 49615 ] | Copy of Surfbay [ 51691 ] |
| Workflow | Copy of Surfbay [ 51691 ] | Surfbay [ 59004 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
called abi spoke to diane as this is now showing up on the abi outstanding list, and we was advised it had been completed by phone.
Diane confirmed it is outstanding, so it could be the client has reported it again.
I will re-open this issue as it has the same ARF9501
Diane confirmed it is outstanding, so it could be the client has reported it again.
I will re-open this issue as it has the same ARF9501
Show
Lorraine Pryor (Inactive)
added a comment - called abi spoke to diane as this is now showing up on the abi outstanding list, and we was advised it had been completed by phone.
Diane confirmed it is outstanding, so it could be the client has reported it again.
I will re-open this issue as it has the same ARF9501
| Summary | External Handle corroded-- would like to replace them with plastic ones | External Handle/Hinges corroded-- would like to replace them with plastic ones |
| Category | Manufacturer Attending | RTM |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 17/Nov/11 | 8/Dec/11 |
| Attachment | screenshot-2.jpg [ 20207 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
as of the 08th dec its still on ABI'S oustanding report.
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Lorraine Pryor (Inactive)
added a comment - as of the 08th dec its still on ABI'S oustanding report.
called abi, no-one at there desk in after sales, sales dept taken a message to call me back.
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Lorraine Pryor (Inactive)
added a comment - - edited called abi, no-one at there desk in after sales, sales dept taken a message to call me back.
called ABI, spoke to Rea she will call the supplier to chase this up
Show
Lorraine Pryor (Inactive)
added a comment - called ABI, spoke to Rea she will call the supplier to chase this up
as of 21st dec this is still outstandng on ABI's report.
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Lorraine Pryor (Inactive)
added a comment - as of 21st dec this is still outstandng on ABI's report.
will change the engineer due date, as ABI haven't done it before xmas, so it will be in the new year now.
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Lorraine Pryor (Inactive)
added a comment - will change the engineer due date, as ABI haven't done it before xmas, so it will be in the new year now.
| Work Scheduled | 8/Dec/11 | 9/Jan/12 |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Doors windows & Shower Doors (4 Weeks) [ 4 ] |
as of 11th jan this is no longer oustanding on ABI weekly report.
We haven't received anything to say this is complete, I have e-mailed diane at ABI to check.
We haven't received anything to say this is complete, I have e-mailed diane at ABI to check.
Show
Lorraine Pryor (Inactive)
added a comment - as of 11th jan this is no longer oustanding on ABI weekly report.
We haven't received anything to say this is complete, I have e-mailed diane at ABI to check.
I have e-mailed Diane back again with the copies of the job sheet/ outstanding report for oct that shows this job.
Diane has sent me a copy of a completed job sheet for Feb 11 showing work completed.
But we put this on sep/oct.
Im now waiting for a response from Diane at ABI.
Diane has sent me a copy of a completed job sheet for Feb 11 showing work completed.
But we put this on sep/oct.
Im now waiting for a response from Diane at ABI.
Show
Lorraine Pryor (Inactive)
added a comment - I have e-mailed Diane back again with the copies of the job sheet/ outstanding report for oct that shows this job.
Diane has sent me a copy of a completed job sheet for Feb 11 showing work completed.
But we put this on sep/oct.
Im now waiting for a response from Diane at ABI.
| Attachment | screenshot-3.jpg [ 21034 ] |
Diane has e-mailed me back to say that she has now e-mailed the suppliers re the handles.
So now waiting for diane to get a response from the suppliers.
So now waiting for diane to get a response from the suppliers.
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Lorraine Pryor (Inactive)
added a comment - Diane has e-mailed me back to say that she has now e-mailed the suppliers re the handles.
So now waiting for diane to get a response from the suppliers.
| Attachment | screenshot-4.jpg [ 21040 ] |
Now had a reply from Diane at ABI to say that they supplier will send ABI new plastic handles and hinges for this van.
Will re schedule this work for say 3 weeks time and check that its on my weekly outstanding report on wed.
Will re schedule this work for say 3 weeks time and check that its on my weekly outstanding report on wed.
Show
Lorraine Pryor (Inactive)
added a comment - Now had a reply from Diane at ABI to say that they supplier will send ABI new plastic handles and hinges for this van.
Will re schedule this work for say 3 weeks time and check that its on my weekly outstanding report on wed.
| Attachment | screenshot-5.jpg [ 21058 ] |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Parts Expected | 30/Jan/12 | |
| Category | RTM | Manufacturer Attending |
| Work Scheduled | 9/Jan/12 | 30/Jan/12 |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Park has called and spoke to claire, they have received the handles/hinges.
But nigel doesn't know how to fit hinges, I have e-mailed DIane saying that I take it the supplier isn't going to fit them, are they happy for us to invoice them for the job?
But nigel doesn't know how to fit hinges, I have e-mailed DIane saying that I take it the supplier isn't going to fit them, are they happy for us to invoice them for the job?
Show
Lorraine Pryor (Inactive)
added a comment - Park has called and spoke to claire, they have received the handles/hinges.
But nigel doesn't know how to fit hinges, I have e-mailed DIane saying that I take it the supplier isn't going to fit them, are they happy for us to invoice them for the job?
| Attachment | screenshot-6.jpg [ 21145 ] |
| Attachment | screenshot-7.jpg [ 21146 ] |
Diane has sent me an e-mail from eltheringtons, who would prefer to fit these themselves when they are next in the area.
I will e-mail diane back to see if they can advise us when this might be as this has been going on for awhile now.
I will e-mail diane back to see if they can advise us when this might be as this has been going on for awhile now.
Show
Lorraine Pryor (Inactive)
added a comment - Diane has sent me an e-mail from eltheringtons, who would prefer to fit these themselves when they are next in the area.
I will e-mail diane back to see if they can advise us when this might be as this has been going on for awhile now.
| Attachment | screenshot-8.jpg [ 21147 ] |
Diane has sent me another e-mail asking Elteringtons to contact me directly re dates.
I have called the park and left a message to say that the supplier will be coming to fit them, but I've not been advised of a date as yet.
I have called the park and left a message to say that the supplier will be coming to fit them, but I've not been advised of a date as yet.
Show
Lorraine Pryor (Inactive)
added a comment - - edited Diane has sent me another e-mail asking Elteringtons to contact me directly re dates.
I have called the park and left a message to say that the supplier will be coming to fit them, but I've not been advised of a date as yet.
| Attachment | screenshot-9.jpg [ 21156 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 18/Jan/12 10:31 AM |
| Work Scheduled | 30/Jan/12 |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 9/Feb/12 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
I have e-mailed Diane to ask her to chase Eltheringtons up, we need a date when they are going
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Lorraine Pryor (Inactive)
added a comment - I have e-mailed Diane to ask her to chase Eltheringtons up, we need a date when they are going
| Attachment | screenshot-10.jpg [ 21687 ] |
| Attachment | screenshot-11.jpg [ 21701 ] |
| Work Scheduled | 9/Feb/12 | 13/Feb/12 |
RECEIVED AN E-MAIL FROM DIANE (From Eltheringtons )..
saying that they should now be going w/c 13th feb.....
saying that they should now be going w/c 13th feb.....
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Lorraine Pryor (Inactive)
added a comment - RECEIVED AN E-MAIL FROM DIANE (From Eltheringtons )..
saying that they should now be going w/c 13th feb.....
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
As I was typing an e-mail to Diane at ABI to ask her to chase Eltheringtons up, Darren Milsom come in to say that the client has been on the phone chasing this up.
I advised him that I was just chasing this up with ABI.
Also I e-mailed the park the other day, and they have advised me that Eltheringtons didn't turn up w/c 13th feb.
I advised him that I was just chasing this up with ABI.
Also I e-mailed the park the other day, and they have advised me that Eltheringtons didn't turn up w/c 13th feb.
Show
Lorraine Pryor (Inactive)
added a comment - As I was typing an e-mail to Diane at ABI to ask her to chase Eltheringtons up, Darren Milsom come in to say that the client has been on the phone chasing this up.
I advised him that I was just chasing this up with ABI.
Also I e-mailed the park the other day, and they have advised me that Eltheringtons didn't turn up w/c 13th feb.
| Attachment | screenshot-12.jpg [ 22604 ] |
| Attachment | screenshot-13.jpg [ 22605 ] |
| Attachment | screenshot-14.jpg [ 22606 ] |
| Attachment | screenshot-15.jpg [ 22607 ] |
No updates from abi, so Ive e-mailed Rea at ABI to see if she can call the supplier for an update.
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Lorraine Pryor (Inactive)
added a comment - No updates from abi, so Ive e-mailed Rea at ABI to see if she can call the supplier for an update.
| Attachment | screenshot-16.jpg [ 23214 ] |
Rea at abi has e-mailed me back to say that it was completed on the 07.12.11, i have e-mailed her back to say that the supplier was due to go on the 13th feb 12 etc.
so im now waiting for her to reply with the correct info/update.
so im now waiting for her to reply with the correct info/update.
Show
Lorraine Pryor (Inactive)
added a comment - Rea at abi has e-mailed me back to say that it was completed on the 07.12.11, i have e-mailed her back to say that the supplier was due to go on the 13th feb 12 etc.
so im now waiting for her to reply with the correct info/update.
| Attachment | screenshot-17.jpg [ 23216 ] |
| Attachment | screenshot-18.jpg [ 23217 ] |
REa at ABI has ce-mailed me back to say that the supplier will send replacements, but cant supply plastic ones?
I have e-mailed her back to ask why the supplier isn't going to fit them?and if they want our engineers to do it then we will charge for it.
I have e-mailed her back to ask why the supplier isn't going to fit them?and if they want our engineers to do it then we will charge for it.
Show
Lorraine Pryor (Inactive)
added a comment - REa at ABI has ce-mailed me back to say that the supplier will send replacements, but cant supply plastic ones?
I have e-mailed her back to ask why the supplier isn't going to fit them?and if they want our engineers to do it then we will charge for it.
| Attachment | screenshot-19.jpg [ 23421 ] |
Rea at ABI has now sent me yetanother job sheet with a new ARF no.
We will get these handles changed at some point
We will get these handles changed at some point
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Lorraine Pryor (Inactive)
added a comment - Rea at ABI has now sent me yetanother job sheet with a new ARF no.
We will get these handles changed at some point
| Attachment | screenshot-20.jpg [ 23583 ] |
| ID Number | ARF9501 | ARF9795 |
| Work Scheduled | 13/Feb/12 | 17/Apr/12 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Attachment | screenshot-21.jpg [ 23584 ] |
Chased Diane
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Adrienne Barwell (Inactive)
added a comment - Chased Diane
| Attachment | screenshot-22.jpg [ 25177 ] |
Diane at ABI advises that this claim is complete.
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Adrienne Barwell (Inactive)
added a comment - Diane at ABI advises that this claim is complete.
| Attachment | screenshot-23.jpg [ 25250 ] |
I have left a message with the site asking them to confirm if this is complete
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Adrienne Barwell (Inactive)
added a comment - I have left a message with the site asking them to confirm if this is complete
| Resolution | Completed [ 1 ] | |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 59004 ] | Manufacturers ver 2.0 [ 94429 ] |
| Workflow | Manufacturers ver 2.0 [ 94429 ] | Manufacturers ver 2.1 [ 119174 ] |
| Workflow | Manufacturers ver 2.1 [ 119174 ] | Manufacturers ver 2.2 [ 136536 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
27d 22h 26m | 1 | Claire Folland | 24/Oct/11 2:53 PM | |||||
|
15d 20h 59m | 1 | Lorraine Pryor (Inactive) | 24/Nov/11 11:56 AM | |||||
|
63d 23h 6m | 3 | Claire Folland | 19/Jan/12 10:30 AM | |||||
|
9s | 2 | Claire Folland | 19/Jan/12 10:30 AM | |||||
|
3m 47s | 3 | Claire Folland | 19/Jan/12 10:30 AM | |||||
|
7d 24m | 4 | Claire Folland | 19/Jan/12 10:30 AM | |||||
|
1m 10s | 4 | Claire Folland | 19/Jan/12 10:31 AM | |||||
|
20s | 4 | Claire Folland | 19/Jan/12 10:31 AM | |||||
|
3h 40m | 4 | Lorraine Pryor (Inactive) | 19/Jan/12 2:11 PM | |||||
|
1m 14s | 4 | Lorraine Pryor (Inactive) | 19/Jan/12 2:11 PM | |||||
|
14d 59m | 1 | Lorraine Pryor (Inactive) | 02/Feb/12 3:10 PM | |||||
|
53d 21h 5m | 1 | Lorraine Pryor (Inactive) | 27/Mar/12 1:16 PM | |||||
|
43d 21h 34m | 1 | Adrienne Barwell (Inactive) | 10/May/12 10:50 AM | |||||
|
13s | 2 | Adrienne Barwell (Inactive) | 10/May/12 10:50 AM |
Claire is going to sent it for me today.