Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:surf02
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Park:Surf Bay Holiday Park
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Postcode:EX39 1HD
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Responsibility:Manufacturer Attending
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Plot:PD25
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Serial:1440099
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Model:St David
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Size:36x12
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ID Number:ARF9795
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
The customer had his external handles replaced about 9 months ago and they have started to corrode again.
He would like them replaced with plastic ones please
Customer MR Booth- 25 The Paddocks- 07802 803391
He would like them replaced with plastic ones please
Customer MR Booth- 25 The Paddocks- 07802 803391
Activity
| Field | Original Value | New Value |
|---|---|---|
| Serial | 144009 | 1440099 |
| Plot | unknown | PD25 |
| Size | 36x12 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.jpg [ 19414 ] |
| Category | Undecided | Manufacturer Attending |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | ARF9501 |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 17/Nov/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 49615 ] | Copy of Surfbay [ 51691 ] |
| Workflow | Copy of Surfbay [ 51691 ] | Surfbay [ 59004 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Summary | External Handle corroded-- would like to replace them with plastic ones | External Handle/Hinges corroded-- would like to replace them with plastic ones |
| Category | Manufacturer Attending | RTM |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 17/Nov/11 | 8/Dec/11 |
| Attachment | screenshot-2.jpg [ 20207 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Work Scheduled | 8/Dec/11 | 9/Jan/12 |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Doors windows & Shower Doors (4 Weeks) [ 4 ] |
| Attachment | screenshot-3.jpg [ 21034 ] |
| Attachment | screenshot-4.jpg [ 21040 ] |
| Attachment | screenshot-5.jpg [ 21058 ] |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Parts Expected | 30/Jan/12 | |
| Category | RTM | Manufacturer Attending |
| Work Scheduled | 9/Jan/12 | 30/Jan/12 |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Attachment | screenshot-6.jpg [ 21145 ] |
| Attachment | screenshot-7.jpg [ 21146 ] |
| Attachment | screenshot-8.jpg [ 21147 ] |
| Attachment | screenshot-9.jpg [ 21156 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 18/Jan/12 10:31 AM |
| Work Scheduled | 30/Jan/12 |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 9/Feb/12 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Attachment | screenshot-10.jpg [ 21687 ] |
| Attachment | screenshot-11.jpg [ 21701 ] |
| Work Scheduled | 9/Feb/12 | 13/Feb/12 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Attachment | screenshot-12.jpg [ 22604 ] |
| Attachment | screenshot-13.jpg [ 22605 ] |
| Attachment | screenshot-14.jpg [ 22606 ] |
| Attachment | screenshot-15.jpg [ 22607 ] |
| Attachment | screenshot-16.jpg [ 23214 ] |
| Attachment | screenshot-17.jpg [ 23216 ] |
| Attachment | screenshot-18.jpg [ 23217 ] |
| Attachment | screenshot-19.jpg [ 23421 ] |
| Attachment | screenshot-20.jpg [ 23583 ] |
| ID Number | ARF9501 | ARF9795 |
| Work Scheduled | 13/Feb/12 | 17/Apr/12 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Attachment | screenshot-21.jpg [ 23584 ] |
| Attachment | screenshot-22.jpg [ 25177 ] |
| Attachment | screenshot-23.jpg [ 25250 ] |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 59004 ] | Manufacturers ver 2.0 [ 94429 ] |
| Workflow | Manufacturers ver 2.0 [ 94429 ] | Manufacturers ver 2.1 [ 119174 ] |
| Workflow | Manufacturers ver 2.1 [ 119174 ] | Manufacturers ver 2.2 [ 136536 ] |