Details
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Type:
Electrical Faults (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:WOOL01
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Park:Cleavewood
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Postcode:EX34 7HJ
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Responsibility:Manufacturer Attending
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Plot:CL 16
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Serial:1452208
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Model:Vista
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Size:28x10
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ID Number:ARE60504
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Plot | CL 14 | CL 16 |
| Summary | CLONE - Towel rail panel heater is faulty | Towel rail panel heater is faulty |
| Serial | 1452202 | 1452208 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Attachment | screenshot-1.jpg [ 19126 ] |
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Adrienne Barwell (Inactive)
added a comment -
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chased ABI for an update
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Adrienne Barwell (Inactive)
added a comment - chased ABI for an update
Update received from ABI - no towel rails in stock Diane will chase the suppliers
Show
Adrienne Barwell (Inactive)
added a comment - Update received from ABI - no towel rails in stock Diane will chase the suppliers
michael has advised me that Bowness will be going to site next week to look at these.
I have left a message on aiden mobile no to this affect.
I have left a message on aiden mobile no to this affect.
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Lorraine Pryor (Inactive)
added a comment - michael has advised me that Bowness will be going to site next week to look at these.
I have left a message on aiden mobile no to this affect.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 24/Oct/11 |
Rang Golden Coast and asked to speak with Aidan, he is in a meeting, so I spoke with the Duty manager, who advised that we could not inspect any of the towel rails this week, as the units are all let for half term. Michael and myself are quite welcome to visit next week to inspect the towel rails
Show
Adrienne Barwell (Inactive)
added a comment - - edited Rang Golden Coast and asked to speak with Aidan, he is in a meeting, so I spoke with the Duty manager, who advised that we could not inspect any of the towel rails this week, as the units are all let for half term. Michael and myself are quite welcome to visit next week to inspect the towel rails
Left a message on the answerphone at Cleavewood asking them to confirm whether Bonus would be able to gain access to the units this week to inspect/replace the towel rails awaiting their response
Show
Adrienne Barwell (Inactive)
added a comment - Left a message on the answerphone at Cleavewood asking them to confirm whether Bonus would be able to gain access to the units this week to inspect/replace the towel rails awaiting their response
Called park again left a message.
Phoned Aiden and he has confirmed that both Golden Coast/ Cleavewood are fully booked for this week, so there is not point in Bonus going to look at towel rail this week.
I have called Diane at ABI to advise her of this, she will arrange it for the following week.
Phoned Aiden and he has confirmed that both Golden Coast/ Cleavewood are fully booked for this week, so there is not point in Bonus going to look at towel rail this week.
I have called Diane at ABI to advise her of this, she will arrange it for the following week.
Show
Lorraine Pryor (Inactive)
added a comment - Called park again left a message.
Phoned Aiden and he has confirmed that both Golden Coast/ Cleavewood are fully booked for this week, so there is not point in Bonus going to look at towel rail this week.
I have called Diane at ABI to advise her of this, she will arrange it for the following week.
| Work Scheduled | 24/Oct/11 | 31/Oct/11 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| ID Number | ARE60504 |
| Attachment | screenshot-2.jpg [ 19290 ] |
left a message with the ABI asking them to call me back and update me about the towel rails at Cleavewood, awaiting their response
Show
Adrienne Barwell (Inactive)
added a comment - left a message with the ABI asking them to call me back and update me about the towel rails at Cleavewood, awaiting their response
AS OF 14TH NOV THIS IS NO LONG ON ABI OUTSTANDING LIST
Show
Lorraine Pryor (Inactive)
added a comment - AS OF 14TH NOV THIS IS NO LONG ON ABI OUTSTANDING LIST
| Resolution | Completed [ 1 ] | |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | screenshot-3.jpg [ 19969 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 49884 ] | Copy of Surfbay [ 50772 ] |
| Workflow | Copy of Surfbay [ 50772 ] | Surfbay [ 58044 ] |
Andy from Bonus called to see if this issue had been completed and asked if we had the towel rails so they can send them back to the manufacturers, I called Ria at ABI and she advised me that they sent the towel rails to the site for them to fit, I have a mobile number for Aiden and will pass this onto Bonus so he can call the site and see if they still have the towel rails.
Show
Linda Trunkfield (Inactive)
added a comment - Andy from Bonus called to see if this issue had been completed and asked if we had the towel rails so they can send them back to the manufacturers, I called Ria at ABI and she advised me that they sent the towel rails to the site for them to fit, I have a mobile number for Aiden and will pass this onto Bonus so he can call the site and see if they still have the towel rails.
| Workflow | Surfbay [ 58044 ] | Manufacturers ver 2.0 [ 92861 ] |
| Workflow | Manufacturers ver 2.0 [ 92861 ] | Manufacturers ver 2.1 [ 119301 ] |
| Workflow | Manufacturers ver 2.1 [ 119301 ] | Manufacturers ver 2.2 [ 137171 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
28m 37s | 1 | Claire Folland | 19/Oct/11 11:32 AM | |||||
|
2d 4h 12m | 1 | Lorraine Pryor (Inactive) | 21/Oct/11 3:44 PM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 21/Oct/11 3:44 PM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 21/Oct/11 3:44 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 21/Oct/11 3:44 PM | |||||
|
6s | 1 | Lorraine Pryor (Inactive) | 21/Oct/11 3:44 PM | |||||
|
2d 21h 34m | 1 | Lorraine Pryor (Inactive) | 24/Oct/11 1:18 PM | |||||
|
21d 4h 23m | 1 | Lorraine Pryor (Inactive) | 14/Nov/11 4:41 PM | |||||
|
7s | 1 | Lorraine Pryor (Inactive) | 14/Nov/11 4:41 PM | |||||
|
1d 20h 49m | 1 | Lorraine Pryor (Inactive) | 16/Nov/11 1:31 PM | |||||
|
22s | 1 | Lorraine Pryor (Inactive) | 16/Nov/11 1:31 PM |
