ABI
  1. ABI
  2. ABI-17185

Park Report - Handle on window of en-suite badly scratched.COMPLETED - THIS CANNOT BE CLOSED OFF PROBLEM ON JIRA

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Worksheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Undecided
        • Plot:
          B13
        • Serial:
          1732125
        • Manufacturer:
          ABI
        • Model:
          Oakley
        • Year:
          2017
        • Size:
          36 X 12
        • ID Number:
          W0022545
        • Status Colour:
          Worksheet Issued Worksheet Issued
        • Order No:
          AS11335/50353
        • Stock_Number:
          32755
        • Times Scheduled:
          0
        • Park_Company:
           Juliots Well Holiday Park
        • Park_Postcode:
          PL32 9RF -01840 213302
        • Park_Contact:
          kim
        • Park_Phone:
          01840 213302
        • Park_Email:
          juliotswell@swholidayparks.co.uk
        • Park_Code:
          JULI01
        • Additional Contact Details:
          Hide
          Mr Myland - 01726 883050, 07799 483662
          Show
          Mr Myland - 01726 883050, 07799 483662
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. PDF File
          SKM_C224e18060712375.pdf
          287 kB
          Marion Pratt
        1. 005.JPG
          2.24 MB
        2. ABI Rejection.png
          273 kB
        3. CCF19022018_00003.jpg
          720 kB
        4. Email from Park.png
          372 kB
        5. Email to Char.png
          327 kB
        6. Email to Char.png
          328 kB
        7. screenshot-1.png
          629 kB
        8. work sheet .png
          205 kB
        9. worksheet issued.png
          224 kB
        10. worksheet issued.png
          149 kB

          Activity

          Ascending order - Click to sort in descending order
          Summer Stangroom (Inactive) created issue -
          Summer Stangroom (Inactive) made changes -
          Field Original Value New Value
          Park_Contact kim
          Park_Postcode PL32 9RF -01840 213302
          Park_Email juliotswell@swholidayparks.co.uk
          Park_Phone 01840 213302
          Park_Code JULI01
          Park_Key_Account Yes
          Park_City Camelford
          Park_Address Juliots Well Holiday Park
          Summer Stangroom (Inactive) made changes -
          Attachment Email from Park.png [ 174385 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Received an email from the park reporting this issue, see screenshot attached.
          I have made a claim and submitted through to ABI, see screenshot attached.
          I have also emailed Char back as she will email the park to update them as a panel issue wouldn't be covered.
          Show
          Summer Stangroom (Inactive) added a comment - Received an email from the park reporting this issue, see screenshot attached. I have made a claim and submitted through to ABI, see screenshot attached. I have also emailed Char back as she will email the park to update them as a panel issue wouldn't be covered.
          Summer Stangroom (Inactive) made changes -
          Attachment ABI Submitted.png [ 174397 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Email to Char.png [ 174406 ]
          Summer Stangroom (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Summer Stangroom (Inactive) made changes -
          Attachment ABI Submitted.png [ 174397 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment -
          Mr Myland (the owner) called (11:40) and I confirmed this has been put through to ABI.
          Show
          Summer Stangroom (Inactive) added a comment - Mr Myland (the owner) called (11:40) and I confirmed this has been put through to ABI.
          Summer Stangroom (Inactive) made changes -
          ID Number W0022545
          Summer Stangroom (Inactive) made changes -
          Attachment ABI Rejection.png [ 174962 ]
          Hide
          Permalink
          Summer Stangroom (Inactive) added a comment - - edited
          ABI have rejected this as damages aren't covered, see screenshot attached.
          I have emailed Char, see screenshot attached.
          Show
          Summer Stangroom (Inactive) added a comment - - edited ABI have rejected this as damages aren't covered, see screenshot attached. I have emailed Char, see screenshot attached.
          Summer Stangroom (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Summer Stangroom (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Summer Stangroom (Inactive) made changes -
          Attachment Email to Char.png [ 174968 ]
          Summer Stangroom (Inactive) made changes -
          Assignee Summer Stangroom [ summer ] Charleen Sibley [ charleen sibley ]
          Isabel Smith (Inactive) made changes -
          Additional Contact Details Mr Myland - 01726 883050, 07799 483662
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Mr Myland called chasing this claim. I am not sure what is going on with the claims and charleen has been looking into this issue so she will update him later on today.
          Show
          Isabel Smith (Inactive) added a comment - Mr Myland called chasing this claim. I am not sure what is going on with the claims and charleen has been looking into this issue so she will update him later on today.
          Charleen Sibley made changes -
          Project ABI [ 10014 ] Good Will [ 10454 ]
          Key ABI-13868 GW-4924
          Workflow Manufacturers ver 2.2 [ 199024 ] Pre-Owned Ver 2.5 [ 200390 ]
          Responsibility Manufacturer Attending [ 10045 ]
          Times Scheduled 0
          Hire_or_Retail Retail [ 10251 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          I have issued a worksheet for us to attend and take the handle out the Oakley in the yard and swap with this one. I have updated the park.
          Show
          Charleen Sibley added a comment - I have issued a worksheet for us to attend and take the handle out the Oakley in the yard and swap with this one. I have updated the park.
          Hide
          Permalink
          Charleen Sibley added a comment -
          I have asked the park to udpate their customer.
          Show
          Charleen Sibley added a comment - I have asked the park to udpate their customer.
          Charleen Sibley made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Charleen Sibley made changes -
          Attachment worksheet issued.png [ 181146 ]
          Charleen Sibley made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Charleen Sibley made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Charleen Sibley made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Charleen Sibley made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Charleen Sibley made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Charleen Sibley made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Charleen Sibley [ charleen sibley ] Adrienne Barwell [ adrienne ]
          Hide
          Permalink
          Rose Crisp (Inactive) added a comment -
          Park rang @ 11.09 asking how we were doing with getting this done.
          Rang the park @ 11.23 to give them an update regarding this, and said we will attend as soon as we can, they said they will let the customer know.
          Show
          Rose Crisp (Inactive) added a comment - Park rang @ 11.09 asking how we were doing with getting this done. Rang the park @ 11.23 to give them an update regarding this, and said we will attend as soon as we can, they said they will let the customer know.
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Mr Myland phoned (call time 09.24) he wanted to know what was happening with this issue and when we would be attending. I said that I would look into this and we would update the park.
          Show
          Isabel Smith (Inactive) added a comment - Mr Myland phoned (call time 09.24) he wanted to know what was happening with this issue and when we would be attending. I said that I would look into this and we would update the park.
          Charleen Sibley made changes -
          Attachment worksheet issued.png [ 194439 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Handles in stock - worksheet issued for matt to attend 20/11/17
          Show
          Charleen Sibley added a comment - Handles in stock - worksheet issued for matt to attend 20/11/17
          Charleen Sibley made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Charleen Sibley [ charleen sibley ]
          Claire Folland made changes -
          Attachment CCF19022018_00003.jpg [ 202609 ]
          Claire Folland made changes -
          Attachment 005.JPG [ 202610 ]
          Claire Folland made changes -
          Order No AS11335/50353
          Claire Folland made changes -
          Attachment screenshot-1.png [ 202611 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Wrong handle was supplied, have ordered correct one from Arleigh as we need some for stock, should be here tomorrow
          Show
          Claire Folland added a comment - Wrong handle was supplied, have ordered correct one from Arleigh as we need some for stock, should be here tomorrow
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Claire Folland made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Claire Folland made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Claire Folland made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Parts in 21/Feb/18 9:54 AM
          Parts From? Supplier [ 10021 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Part received 21.02.18. work sheet printed and filed. Screen shot attached.
          Show
          Debbie Bartlett (Inactive) added a comment - Part received 21.02.18. work sheet printed and filed. Screen shot attached.
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment - - edited
          5 handles where delivered so I have passed the other 4 on to Claire so she can put the remaining on the system and into stock.
          Show
          Debbie Bartlett (Inactive) added a comment - - edited 5 handles where delivered so I have passed the other 4 on to Claire so she can put the remaining on the system and into stock.
          Debbie Bartlett (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Debbie Bartlett (Inactive) made changes -
          Attachment work sheet .png [ 202803 ]
          Hide
          Permalink
          Marion Pratt (Inactive) added a comment -
          COMPLETED MATT 30.5.18
          Show
          Marion Pratt (Inactive) added a comment - COMPLETED MATT 30.5.18
          Marion Pratt (Inactive) made changes -
          Attachment SKM_C224e18060712375.pdf [ 213518 ]
          Charleen Sibley made changes -
          Assignee Charleen Sibley [ charleen sibley ] Marion Pratt [ marion ]
          Charleen Sibley made changes -
          Summary Park Report - Handle on window of en-suite badly scratched. Park Report - Handle on window of en-suite badly scratched.COMPLETED
          Charleen Sibley made changes -
          Assignee Marion Pratt [ marion ] Charleen Sibley [ charleen sibley ]
          Charleen Sibley made changes -
          Project Good Will [ 10454 ] ABI [ 10014 ]
          Key GW-4924 ABI-16912
          Workflow Pre-Owned Ver 2.5 [ 200390 ] Manufacturers ver 2.2 [ 210876 ]
          Responsibility Undecided [ 10040 ]
          Times Scheduled 1 0
          Charleen Sibley made changes -
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Summer Stangroom (Inactive) made changes -
          Responsibility Undecided [ 10040 ] SurfBay Attending [ 10042 ]
          Charleen Sibley made changes -
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Charleen Sibley made changes -
          Project ABI [ 10014 ] Good Will [ 10454 ]
          Key ABI-16912 GW-6853
          Workflow Manufacturers ver 2.2 [ 210876 ] Pre-Owned Ver 2.5 [ 212103 ]
          Responsibility SurfBay Attending [ 10042 ]
          Times Scheduled 0
          Charleen Sibley made changes -
          Project Good Will [ 10454 ] ABI [ 10014 ]
          Key GW-6853 ABI-17185
          Workflow Pre-Owned Ver 2.5 [ 212103 ] Manufacturers ver 2.2 [ 212104 ]
          Responsibility Undecided [ 10040 ]
          Times Scheduled 0
          Hide
          Permalink
          Charleen Sibley added a comment -
          THIS CANNOT BE CLOSED OFF SOME ISSUE WITH JIRA - ALL COMPLETED
          Show
          Charleen Sibley added a comment - THIS CANNOT BE CLOSED OFF SOME ISSUE WITH JIRA - ALL COMPLETED
          Charleen Sibley made changes -
          Summary Park Report - Handle on window of en-suite badly scratched.COMPLETED Park Report - Handle on window of en-suite badly scratched.COMPLETED - THIS CANNOT BE CLOSED OFF PROBLEM ON JIRA
          Charleen Sibley made changes -
          Assignee Charleen Sibley [ charleen sibley ] Debbie Bartlett [ debbieb ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		21m 40s 1 Summer Stangroom (Inactive) 14/Jul/17 10:07 AM
          Submitted Submitted Acknowledged Acknowledged
          		3d 23h 39m 1 Summer Stangroom (Inactive) 18/Jul/17 9:47 AM
          Acknowledged Acknowledged Rejected Rejected
          		3s 1 Summer Stangroom (Inactive) 18/Jul/17 9:47 AM
          Rejected Rejected Resolved Resolved
          		35d 5h 29m 1 charleen sibley 22/Aug/17 3:17 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		87d 1h 51m 1 charleen sibley 17/Nov/17 4:09 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		93d 17h 48m 1 Claire Folland 19/Feb/18 9:58 AM
          Resolved Resolved Reopened Reopened
          		3s 2 Claire Folland 19/Feb/18 9:58 AM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		43s 2 Claire Folland 19/Feb/18 9:58 AM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		7s 2 Claire Folland 19/Feb/18 9:58 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		3s 2 Claire Folland 19/Feb/18 9:58 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		9s 2 Claire Folland 19/Feb/18 9:58 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		1d 23h 57m 2 21/Feb/18 9:55 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		14m 49s 2 debbieb 21/Feb/18 10:10 AM

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              Dates

              • Due:
                Created:
                Updated: