Details
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Type:
Oven (2 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:54
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Hire_or_Retail:Retail
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Serial:1911003
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Model:st david
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Year:2024
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Size:37x12
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ID Number:W0221954
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Status Colour:
Worksheet Issued
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Stock_Number:41342
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Times Scheduled:0
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Park_Company:Gorselands Caravan Park
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Park_Postcode:DT2 9DJ
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Park_Phone:01308897232
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Park_Email:info@gorselands.co.uk
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Park_Code:GORS01
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Park_Key_Account:Yes
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SLA Status:
Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
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Claire Folland
added a comment -
Permalink
received email from park, submitted into ABI
Show
Claire Folland
added a comment - received email from park, submitted into ABI
Hi,
You have recently submitted a warranty claim under the above serial number for the below issue,
• Large gas ring will not stay on
Please can you provide the cooker serial number to enable us to refer onto the supplier.
emailed park
You have recently submitted a warranty claim under the above serial number for the below issue,
• Large gas ring will not stay on
Please can you provide the cooker serial number to enable us to refer onto the supplier.
emailed park
Show
Claire Folland
added a comment - Hi,
You have recently submitted a warranty claim under the above serial number for the below issue,
• Large gas ring will not stay on
Please can you provide the cooker serial number to enable us to refer onto the supplier.
emailed park
emailed serial number to ABI
Show
Claire Folland
added a comment - emailed serial number to ABI
Hi
The local engr for this area is rather busy, the earliest they can attend is 24th October. Please advise if this is acceptable or if you prefer we can ship the parts to site and cover the costs for their engr to carry out the repair?
Kind regards
Sarah Dyson
CS Advisor
emailed ABI asking for them to send the part to Brenda and she will arrange for it to be fitted,
The local engr for this area is rather busy, the earliest they can attend is 24th October. Please advise if this is acceptable or if you prefer we can ship the parts to site and cover the costs for their engr to carry out the repair?
Kind regards
Sarah Dyson
CS Advisor
emailed ABI asking for them to send the part to Brenda and she will arrange for it to be fitted,
Show
Claire Folland
added a comment - Hi
The local engr for this area is rather busy, the earliest they can attend is 24th October. Please advise if this is acceptable or if you prefer we can ship the parts to site and cover the costs for their engr to carry out the repair?
Kind regards
Sarah Dyson
CS Advisor
emailed ABI asking for them to send the part to Brenda and she will arrange for it to be fitted,
Hi Claire,
Further to our conversation, I confirm we are happy , with confirmation from ABI, for our gas engineer to carry out the repair to the cooker.
Please arrange for the parts to be sent direct to us, I will then organise the work to be completed, and we will then invoice you for his labour.
Many thanks,
Brenda
Further to our conversation, I confirm we are happy , with confirmation from ABI, for our gas engineer to carry out the repair to the cooker.
Please arrange for the parts to be sent direct to us, I will then organise the work to be completed, and we will then invoice you for his labour.
Many thanks,
Brenda
Show
Claire Folland
added a comment - Hi Claire,
Further to our conversation, I confirm we are happy , with confirmation from ABI, for our gas engineer to carry out the repair to the cooker.
Please arrange for the parts to be sent direct to us, I will then organise the work to be completed, and we will then invoice you for his labour.
Many thanks,
Brenda
Hi
The parts will be shipped direct to site.
Please allow 3-5 working days for delivery.
For all enquiries regarding this case please quote our reference THFD245739.
Kind regards
Sarah Dyson
CS Advisor
+44 (0) 844 997 1962
The parts will be shipped direct to site.
Please allow 3-5 working days for delivery.
For all enquiries regarding this case please quote our reference THFD245739.
Kind regards
Sarah Dyson
CS Advisor
+44 (0) 844 997 1962
Show
Claire Folland
added a comment - Hi
The parts will be shipped direct to site.
Please allow 3-5 working days for delivery.
For all enquiries regarding this case please quote our reference THFD245739.
Kind regards
Sarah Dyson
CS Advisor
+44 (0) 844 997 1962