Details
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Type:
Small Fittings (8 Weeks)
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Status: Parts ordered
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Hire_fleet
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Serial:2230084
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Model:hamilton
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Year:2024
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Size:36x12
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ID Number:W0223052
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Status Colour:
Parts ordered
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Stock_Number:41325
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Times Scheduled:0
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Park_Company:Gunvenna Caravan Park
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Park_Postcode:PL27 6QN
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Park_Phone:01208 862405 James: 07725517383
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Park_Email:james.gunvenna@gmail.com / emma.gunvenna@gmail.com
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Park_Code:GUNV01
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - kitchen - wood panel on side of fridge freezer chip on bottom edge by kickboard | kitchen - plastic vent over sink stained and discoloured, replacement required |
| Attachment | Capture.JPG [ 386099 ] |
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Claire Folland
added a comment -
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received email from park, submitted into ABI, this is an ex demo from Winkleigh
Show
Claire Folland
added a comment - received email from park, submitted into ABI, this is an ex demo from Winkleigh
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hi,
You have submitted a warranty claim on the above serial number.
We are unable to progress with this claim without a photo of the issue. Please send a photo to enable me to look into further.
• kitchen - plastic vent over sink stained and discoloured, replacement required
• kitchen - 1 dining room chair needs replacing, has lump in fabric
Kind Regards,
Natalie Darley
emailed park
You have submitted a warranty claim on the above serial number.
We are unable to progress with this claim without a photo of the issue. Please send a photo to enable me to look into further.
• kitchen - plastic vent over sink stained and discoloured, replacement required
• kitchen - 1 dining room chair needs replacing, has lump in fabric
Kind Regards,
Natalie Darley
emailed park
Show
Claire Folland
added a comment - Hi,
You have submitted a warranty claim on the above serial number.
We are unable to progress with this claim without a photo of the issue. Please send a photo to enable me to look into further.
• kitchen - plastic vent over sink stained and discoloured, replacement required
• kitchen - 1 dining room chair needs replacing, has lump in fabric
Kind Regards,
Natalie Darley
emailed park
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
photo will not attach, emailed ABI
Show
Claire Folland
added a comment - photo will not attach, emailed ABI
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| ID Number | W0223052 |
| Attachment | Capture.JPG [ 386369 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Good Morning,
Claim Number: W0223052
An ABI engineer has attended your van Serial Number: 2230084 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 10VEN0002 x 1 Part: VENT: CEILING 20000 SQMM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Claim Number: W0223052
An ABI engineer has attended your van Serial Number: 2230084 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 10VEN0002 x 1 Part: VENT: CEILING 20000 SQMM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Morning,
Claim Number: W0223052
An ABI engineer has attended your van Serial Number: 2230084 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 10VEN0002 x 1 Part: VENT: CEILING 20000 SQMM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
16m 16s | 1 | Claire Folland | 17/Jul/24 3:04 PM | |||||
|
1d 1h 21m | 1 | Claire Folland | 18/Jul/24 4:26 PM | |||||
|
17h 30m | 1 | Claire Folland | 19/Jul/24 9:57 AM | |||||
|
1h 36m | 1 | Claire Folland | 19/Jul/24 11:33 AM | |||||
|
20d 38m | 1 | Claire Folland | 08/Aug/24 12:11 PM |
