ABI
  1. ABI
  2. ABI-29271

roof in the main bedroom is leaking, the leak is happening again in exactly the same place but is worse as some water is actually dripping down the wall.

          Details

          • Type: Roof (8 Weeks) Roof (8 Weeks)
          • Status: Resolved
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Responsibility:
            Manufacturer Attending
          • Plot:
            G10
          • Hire_or_Retail:
            Retail
          • Serial:
            1572507
          • Model:
            Ambleside
          • Year:
            2018
          • Size:
            40x13
          • ID Number:
            W0225255
          • Status Colour:
            Resolved Resolved
          • Stock_Number:
            34341
          • Times Scheduled:
            0
          • Park_Company:
             Southfield Caravan Park
          • Park_Postcode:
            TA8 2RL
          • Park_Contact:
            Mrs Hicks
          • Park_Phone:
            01278751233
          • Park_Email:
            Office@southfield-farm.co.uk
          • Park_Code:
            SOUT04
          • Park_Key_Account:
            No
          • SLA Status:
          1. Capture.JPG
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          2. Capture.JPG
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          3. Capture.JPG
            72 kB

            Activity

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            Claire Folland added a comment - - edited
            received email from park, submitted into ABI
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            Claire Folland added a comment - - edited received email from park, submitted into ABI
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            Claire Folland added a comment - - edited
            ABI have rejected claim as warranty has expired, checked to see if previous work would be covered, ABI have advised No, the warranty is from the date of sale not from any repairs carried out.
            advised park
            Show
            Claire Folland added a comment - - edited ABI have rejected claim as warranty has expired, checked to see if previous work would be covered, ABI have advised No, the warranty is from the date of sale not from any repairs carried out. advised park
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            Claire Folland added a comment - - edited
            Hi Claire
             
            I have just spoken to him as he has called through to us. I have explained to him that if there was a manufacturing fault this would have been present since the day it left our factory and would not go away until it was resolved. We came out to this unit in Oct 22 and resealed then there were no issues until June 23 when we resealed again.
             
            I said to the Owner I would speak with you to see if you had any maintenance on site to inspect the seals etc, he states he is ½ mile form the sea and the unit is over 6 years old, I think the seals need checking or an independent report carrying out.
             
            Kind regards
             
            Andrea
            updated park
            Show
            Claire Folland added a comment - - edited Hi Claire   I have just spoken to him as he has called through to us. I have explained to him that if there was a manufacturing fault this would have been present since the day it left our factory and would not go away until it was resolved. We came out to this unit in Oct 22 and resealed then there were no issues until June 23 when we resealed again.   I said to the Owner I would speak with you to see if you had any maintenance on site to inspect the seals etc, he states he is ½ mile form the sea and the unit is over 6 years old, I think the seals need checking or an independent report carrying out.   Kind regards   Andrea updated park

              People

              • Assignee:
                Claire Folland
                Reporter:
                Claire Folland
                Participants:
              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: