Details
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Type:
Roof (8 Weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:G10
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Hire_or_Retail:Retail
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Serial:1572507
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Model:Ambleside
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Year:2018
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Size:40x13
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ID Number:W0225255
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Status Colour:
Resolved
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Stock_Number:34341
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Times Scheduled:0
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Park_Company:Southfield Caravan Park
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Park_Postcode:TA8 2RL
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Park_Contact:Mrs Hicks
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Park_Phone:01278751233
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Park_Email:Office@southfield-farm.co.uk
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Park_Code:SOUT04
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mrs Hicks | |
| Park_Postcode | TA8 2RL | |
| Park_Email | Office@southfield-farm.co.uk | |
| Park_Phone | 01278751233 | |
| Park_Code | SOUT04 | |
| Park_Key_Account | No | |
| Park_Address2 | Weston Road | |
| Park_City | Brean, Burnham on Sea | |
| Park_Address | Southfield Caravan Park |
| Summary | roof in the main bedroom is leaking | roof in the main bedroom is leaking, the leak is happening again in exactly the same place but is worse as some water is actually dripping down the wall. |
| Attachment | Capture.JPG [ 388746 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment - - edited
Permalink
received email from park, submitted into ABI
Show
Claire Folland
added a comment - - edited received email from park, submitted into ABI
| Attachment | Capture.JPG [ 388747 ] |
| Attachment | Capture.JPG [ 389270 ] |
| ID Number | W0225255 |
ABI have rejected claim as warranty has expired, checked to see if previous work would be covered, ABI have advised No, the warranty is from the date of sale not from any repairs carried out.
advised park
advised park
Show
Claire Folland
added a comment - - edited ABI have rejected claim as warranty has expired, checked to see if previous work would be covered, ABI have advised No, the warranty is from the date of sale not from any repairs carried out.
advised park
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Hi Claire
I have just spoken to him as he has called through to us. I have explained to him that if there was a manufacturing fault this would have been present since the day it left our factory and would not go away until it was resolved. We came out to this unit in Oct 22 and resealed then there were no issues until June 23 when we resealed again.
I said to the Owner I would speak with you to see if you had any maintenance on site to inspect the seals etc, he states he is ½ mile form the sea and the unit is over 6 years old, I think the seals need checking or an independent report carrying out.
Kind regards
Andrea
updated park
I have just spoken to him as he has called through to us. I have explained to him that if there was a manufacturing fault this would have been present since the day it left our factory and would not go away until it was resolved. We came out to this unit in Oct 22 and resealed then there were no issues until June 23 when we resealed again.
I said to the Owner I would speak with you to see if you had any maintenance on site to inspect the seals etc, he states he is ½ mile form the sea and the unit is over 6 years old, I think the seals need checking or an independent report carrying out.
Kind regards
Andrea
updated park
Show
Claire Folland
added a comment - - edited Hi Claire
I have just spoken to him as he has called through to us. I have explained to him that if there was a manufacturing fault this would have been present since the day it left our factory and would not go away until it was resolved. We came out to this unit in Oct 22 and resealed then there were no issues until June 23 when we resealed again.
I said to the Owner I would speak with you to see if you had any maintenance on site to inspect the seals etc, he states he is ½ mile form the sea and the unit is over 6 years old, I think the seals need checking or an independent report carrying out.
Kind regards
Andrea
updated park
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1m 55s | 1 | Claire Folland | 06/Sep/24 2:26 PM | |||||
|
10d 22h 42m | 1 | Claire Folland | 17/Sep/24 1:09 PM | |||||
|
2s | 1 | Claire Folland | 17/Sep/24 1:09 PM | |||||
|
338d 3h 17m | 1 | Claire Folland | 21/Aug/25 4:27 PM |
