Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Parts ordered
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:NF22
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Hire_or_Retail:Retail
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Serial:2150478
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Model:Wimbledon
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Year:2023
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Size:28x10
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ID Number:W0225425 W0229511
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Status Colour:
Parts ordered
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Stock_Number:39372
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Times Scheduled:1
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Park_Company:Northam Farm
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Park_Postcode:TA8 2SE
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Park_Contact:Phil Scott 07770747185
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Park_Phone:01278 751244
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Park_Email:Hannah [Sales@NorthamFarm.Co.UK]
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Park_Code:NORT05
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Phil Scott 07770747185 | |
| Park_Postcode | TA8 2SE | |
| Park_Email | Hannah [Sales@NorthamFarm.Co.UK] | |
| Park_Phone | 01278 751244 | |
| Park_Code | NORT05 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Coast Road, Brean, | |
| Park_City | Burnham on Sea | |
| Park_Address | Northam Farm |
| Attachment | Capture.JPG [ 389019 ] |
| Attachment | NF22 window.1.jpeg [ 389020 ] | |
| Attachment | nf22 window.2.jpeg [ 389021 ] | |
| Attachment | NF22 Window.jpeg [ 389022 ] |
| Attachment | Capture.JPG [ 389023 ] |
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Claire Folland
added a comment -
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received email from park, submitted into ABI
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Claire Folland
added a comment - received email from park, submitted into ABI
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | W0225425 |
| Attachment | Capture.JPG [ 389055 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Good Evening,
Claim Number: W0225425
An ABI engineer has attended your van Serial Number: 2150478 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 13ADS0010 x 1 Part: TAPE:FLOWSEAL FL4513 BLACK
2. Item Code: 24WIN0015.DGUW.2 x 1 Part: WINDOW 550 X 840 TOP HUNG OBSCURE FE
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Claim Number: W0225425
An ABI engineer has attended your van Serial Number: 2150478 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 13ADS0010 x 1 Part: TAPE:FLOWSEAL FL4513 BLACK
2. Item Code: 24WIN0015.DGUW.2 x 1 Part: WINDOW 550 X 840 TOP HUNG OBSCURE FE
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Evening,
Claim Number: W0225425
An ABI engineer has attended your van Serial Number: 2150478 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 13ADS0010 x 1 Part: TAPE:FLOWSEAL FL4513 BLACK
2. Item Code: 24WIN0015.DGUW.2 x 1 Part: WINDOW 550 X 840 TOP HUNG OBSCURE FE
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | Capture.JPG [ 394346 ] |
complete by ABI 9-1-25
Show
Claire Folland
added a comment - complete by ABI 9-1-25
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Good Afternoon Claire
Mr Thomas from NF22 has today been round to look at the window that was replaced in the Bathroom, and unfortunately, he's not happy. I have forwarded some pictures where you can get a piece of paper through so would they need re sealing? He mentioned the front door and Kitchen window again so I've explained let's get this sorted first and then go from there.
Many thanks
Jo
submitted new claim into ABI
Mr Thomas from NF22 has today been round to look at the window that was replaced in the Bathroom, and unfortunately, he's not happy. I have forwarded some pictures where you can get a piece of paper through so would they need re sealing? He mentioned the front door and Kitchen window again so I've explained let's get this sorted first and then go from there.
Many thanks
Jo
submitted new claim into ABI
Show
Claire Folland
added a comment - - edited Good Afternoon Claire
Mr Thomas from NF22 has today been round to look at the window that was replaced in the Bathroom, and unfortunately, he's not happy. I have forwarded some pictures where you can get a piece of paper through so would they need re sealing? He mentioned the front door and Kitchen window again so I've explained let's get this sorted first and then go from there.
Many thanks
Jo
submitted new claim into ABI
| Attachment | nf 22..jpeg [ 394672 ] | |
| Attachment | nf 22.jpeg [ 394673 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | W0225425 | W0225425 W0229511 |
| Attachment | Capture.JPG [ 394678 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Good Morning,
Claim Number: W0226060
An ABI engineer has attended your van Serial Number: 2150478 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 24WIN0015.DGUW.4 x 1 Part: DOOR 790 X 1892 OBSCURE EURO RH FE
2. Item Code: 24WIN0015.DGUW.3 x 1 Part: WINDOW 765 X 765 TOP HUNG
3. Item Code: 24WIN0015.DGUW.2 x 1 Part: WINDOW 550 X 840 TOP HUNG OBSCURE FE
4. Item Code: 13ADS0010 x 3 Part: TAPE:FLOWSEAL FL4513 BLACK
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Claim Number: W0226060
An ABI engineer has attended your van Serial Number: 2150478 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 24WIN0015.DGUW.4 x 1 Part: DOOR 790 X 1892 OBSCURE EURO RH FE
2. Item Code: 24WIN0015.DGUW.3 x 1 Part: WINDOW 765 X 765 TOP HUNG
3. Item Code: 24WIN0015.DGUW.2 x 1 Part: WINDOW 550 X 840 TOP HUNG OBSCURE FE
4. Item Code: 13ADS0010 x 3 Part: TAPE:FLOWSEAL FL4513 BLACK
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Morning,
Claim Number: W0226060
An ABI engineer has attended your van Serial Number: 2150478 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: 24WIN0015.DGUW.4 x 1 Part: DOOR 790 X 1892 OBSCURE EURO RH FE
2. Item Code: 24WIN0015.DGUW.3 x 1 Part: WINDOW 765 X 765 TOP HUNG
3. Item Code: 24WIN0015.DGUW.2 x 1 Part: WINDOW 550 X 840 TOP HUNG OBSCURE FE
4. Item Code: 13ADS0010 x 3 Part: TAPE:FLOWSEAL FL4513 BLACK
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
| Attachment | Capture.JPG [ 396415 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 5s | 1 | Claire Folland | 12/Sep/24 11:18 AM | |||||
|
97d 21h 19m | 1 | Claire Folland | 09/Jan/25 4:32 PM | |||||
|
2s | 1 | Claire Folland | 09/Jan/25 4:32 PM | |||||
|
3s | 1 | Claire Folland | 09/Jan/25 4:32 PM | |||||
|
3s | 1 | Claire Folland | 09/Jan/25 4:32 PM | |||||
|
3s | 1 | Claire Folland | 09/Jan/25 4:32 PM | |||||
|
7d 17h 21m | 1 | Claire Folland | 17/Jan/25 9:53 AM | |||||
|
6m 48s | 1 | Claire Folland | 17/Jan/25 10:00 AM | |||||
|
4h 4m | 2 | Claire Folland | 17/Jan/25 11:00 AM | |||||
|
41d 4h 42m | 2 | Claire Folland | 06/Feb/25 9:52 AM |
