Details
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Type:
Boiler (2 Weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:1576317
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Model:AMBLESIDE RESI
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Year:2024
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Size:40x13
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ID Number:W0226423 R0226423
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Status Colour:
Resolved
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Stock_Number:41372
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Times Scheduled:0
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Park_Company:Mr Gary Pringle
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Park_Postcode:SO30 2HA
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Park_Phone:07471944445
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Park_Code:prin08
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Park_Key_Account:No
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
15m 3s | 1 | Claire Folland | 08/Oct/24 4:10 PM | |||||
|
54m 40s | 1 | Claire Folland | 08/Oct/24 5:05 PM | |||||
|
15d 19h 27m | 1 | Claire Folland | 24/Oct/24 12:33 PM | |||||
|
302d 1h 18m | 1 | Claire Folland | 22/Aug/25 1:51 PM |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | Capture.JPG [ 390197 ] |
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Claire Folland
added a comment -
Permalink
suppliers have rejected claim, warranty void no commissioning certificate
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Claire Folland
added a comment - suppliers have rejected claim, warranty void no commissioning certificate
| ID Number | W0226423 | W0226423 R0226423 |
Gary Pringle doesn't have a commissioning certificate for the boiler.
Jo has spoken with the gas man called David, David advised he doesn't issue certificates for the work carried out.
Gary has been given the part number by Morco to purchase the part. Morco are also sending the part to the customers local Morco engineer as goodwill gesture, if he wants to collect from there. Morco will not be fitting this for Mr Pringle.
Jo has spoken with the gas man called David, David advised he doesn't issue certificates for the work carried out.
Gary has been given the part number by Morco to purchase the part. Morco are also sending the part to the customers local Morco engineer as goodwill gesture, if he wants to collect from there. Morco will not be fitting this for Mr Pringle.
Show
James Eginton
added a comment - Gary Pringle doesn't have a commissioning certificate for the boiler.
Jo has spoken with the gas man called David, David advised he doesn't issue certificates for the work carried out.
Gary has been given the part number by Morco to purchase the part. Morco are also sending the part to the customers local Morco engineer as goodwill gesture, if he wants to collect from there. Morco will not be fitting this for Mr Pringle.
| Attachment | screenshot-1.png [ 390037 ] |
Have called the customer, advised to send in his boiler commissioning certificate and then we will forward to Morco.
Show
James Eginton
added a comment - Have called the customer, advised to send in his boiler commissioning certificate and then we will forward to Morco.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Capture.JPG [ 390036 ] |
| ID Number | W0226423 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
received message from Sam to give Gary a call, phoned Gary, he has no hot water, gas man has phoned morco direct they need the referral, submitted claim and sent referral over to Jo at Morco
Show
Claire Folland
added a comment - received message from Sam to give Gary a call, phoned Gary, he has no hot water, gas man has phoned morco direct they need the referral, submitted claim and sent referral over to Jo at Morco
| Attachment | Capture.JPG [ 390031 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | SO30 2HA | |
| Park_Phone | 07471944445 | |
| Park_Code | prin08 | |
| Park_Key_Account | No | |
| Park_Address2 | Pinkmead Farm | |
| Park_City | Botley Road | |
| Park_Address | Mr Gary Pringle |