ABI
  1. ABI
  2. ABI-29431

pdi reports twin bedroom mirror chipped on lh edge

    Details

    • Type: Bedroom Furniture (8 Weeks) Bedroom Furniture (8 Weeks)
    • Status: Parts ordered
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      23
    • Hire_or_Retail:
      Retail
    • Serial:
      1863121
    • Model:
      BEAUMONT LODGE
    • Year:
      2025
    • Size:
      43x14
    • ID Number:
      W0228149 W0228790
    • Status Colour:
      Parts ordered Parts ordered
    • Stock_Number:
      42035
    • Times Scheduled:
      1
    • Park_Company:
       Padstow Holiday Park
    • Park_Postcode:
      PL28 8LB
    • Park_Phone:
      01841 532289 /Alex 07590684118
    • Park_Email:
      mail@padstowholidaypark.co.uk
    • Park_Code:
      PADS02
    • Park_Key_Account:
      Yes
    • SLA Status:
    • SLA: Open Jobs Overdue Status:
    1. 42035 mirror.JPG
      63 kB
    2. Capture.JPG
      73 kB
    3. Capture.JPG
      127 kB
    4. Capture.JPG
      89 kB
    5. Capture.JPG
      80 kB
    6. Capture.PNG
      192 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Summary CLONE - pdi reports bottom left headboard marked in twin bedroom pdi reports twin bedroom mirror chipped on lh edge
      Claire Folland made changes -
      Attachment 42035 mirror.JPG [ 391550 ]
      Hide
      Claire Folland added a comment -
      Picked up by Duncan, ABI portal does not recognise the serial number, emailed Andrea
      Show
      Claire Folland added a comment - Picked up by Duncan, ABI portal does not recognise the serial number, emailed Andrea
      Claire Folland made changes -
      Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
      Claire Folland made changes -
      Attachment Capture.PNG [ 392346 ]
      Hide
      Claire Folland added a comment -
      finally submitted claim into ABI
      Show
      Claire Folland added a comment - finally submitted claim into ABI
      Claire Folland made changes -
      Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
      Claire Folland made changes -
      ID Number W0228149
      Claire Folland made changes -
      Attachment Capture.JPG [ 392517 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 393521 ]
      Hide
      Claire Folland added a comment -
      complete by ABI 3-12-24
      Show
      Claire Folland added a comment - complete by ABI 3-12-24
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Claire Folland made changes -
      Times Scheduled 0 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Plot
      Claire Folland made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Claire Folland made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Claire Folland made changes -
      Resolution Completed [ 1 ]
      Status Complete [ 6 ] Reopened [ 4 ]
      Claire Folland made changes -
      Plot carpark 23
      Claire Folland made changes -
      Attachment Capture.JPG [ 393691 ]
      Hide
      Claire Folland added a comment -
      park have emailed to advise this is still outstanding, re-submitted claim
      Show
      Claire Folland added a comment - park have emailed to advise this is still outstanding, re-submitted claim
      Claire Folland made changes -
      Status Reopened [ 4 ] Submitted [ 10001 ]
      Claire Folland made changes -
      ID Number W0228149 W0228149 W0228790
      Claire Folland made changes -
      Attachment Capture.JPG [ 393763 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Hide
      Claire Folland added a comment -
      Good Afternoon,
       
      Claim Number: W0228790
      An ABI engineer has attended your van Serial Number: 1863121 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
      We have now ordered the below parts to address the issues you have raised on the warranty claim.
       
      1. Item Code: REPAIR TOLEDO x 1 Part: PLINTH
      2. Item Code: 22FUR0033 x 1 Part: DRAWER SLIDE: 400MM
      3. Item Code: 19BDY0361 x 1 Part: CLADDING: 1-PLANK CED-R VUE CANEXEL TIMBERWOLF
      4. Item Code: 22IRN0006 x 1 Part: HANDLE: PASSAGE TAPERED BAR
      5. Item Code: 24FUR0087 x 1 Part: MIRROR: OVAL SHAPED 2-HOLES 850 X 450 4MM
      6. Item Code: 12IRN0006 x 1 Part: HANDLE: PASSAGE SATIN S/S
      7. Item Code: 12IRN0007 x 1 Part: HANDLE: PRIVACY SATIN S/S
      8. Item Code: REPAIR TOLEDO x 2 Part: BEDSIDE BOARDS
      9. Item Code: REPAIR TOLEDO x 2 Part: BEDSIDE TOPS
      10. Item Code: 12IRN0006 x 1 Part: HANDLE: PASSAGE SATIN S/S
      11. Item Code: 24FUR0034.1 x 1 Part: LEG ONLY: TABLE FRAME LUCERNE 1270X770MM
       
      If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
       
      Kind Regards,
      ABI Warranty Team
      Show
      Claire Folland added a comment - Good Afternoon,   Claim Number: W0228790 An ABI engineer has attended your van Serial Number: 1863121 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team. We have now ordered the below parts to address the issues you have raised on the warranty claim.   1. Item Code: REPAIR TOLEDO x 1 Part: PLINTH 2. Item Code: 22FUR0033 x 1 Part: DRAWER SLIDE: 400MM 3. Item Code: 19BDY0361 x 1 Part: CLADDING: 1-PLANK CED-R VUE CANEXEL TIMBERWOLF 4. Item Code: 22IRN0006 x 1 Part: HANDLE: PASSAGE TAPERED BAR 5. Item Code: 24FUR0087 x 1 Part: MIRROR: OVAL SHAPED 2-HOLES 850 X 450 4MM 6. Item Code: 12IRN0006 x 1 Part: HANDLE: PASSAGE SATIN S/S 7. Item Code: 12IRN0007 x 1 Part: HANDLE: PRIVACY SATIN S/S 8. Item Code: REPAIR TOLEDO x 2 Part: BEDSIDE BOARDS 9. Item Code: REPAIR TOLEDO x 2 Part: BEDSIDE TOPS 10. Item Code: 12IRN0006 x 1 Part: HANDLE: PASSAGE SATIN S/S 11. Item Code: 24FUR0034.1 x 1 Part: LEG ONLY: TABLE FRAME LUCERNE 1270X770MM   If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.   Kind Regards, ABI Warranty Team
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Awaiting Customer Info Awaiting Customer Info
      31m 2s 1 Claire Folland 05/Nov/24 3:50 PM
      Awaiting Customer Info Awaiting Customer Info Submitted Submitted
      15d 17h 52m 1 Claire Folland 21/Nov/24 9:42 AM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      14d 22h 51m 1 Claire Folland 10/Dec/24 11:07 AM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      3s 1 Claire Folland 10/Dec/24 11:07 AM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      3s 1 Claire Folland 10/Dec/24 11:07 AM
      Resolved Resolved Complete Complete
      3s 1 Claire Folland 10/Dec/24 11:07 AM
      Complete Complete Reopened Reopened
      23h 13m 1 Claire Folland 11/Dec/24 10:20 AM
      Reopened Reopened Submitted Submitted
      6h 12m 1 Claire Folland 11/Dec/24 4:33 PM
      Submitted Submitted Acknowledged Acknowledged
      8d 20h 11m 2 Claire Folland 16/Dec/24 10:11 AM
      Acknowledged Acknowledged Parts ordered Parts ordered
      29d 5h 37m 1 Claire Folland 14/Jan/25 3:48 PM

        People

        • Assignee:
          Claire Folland
          Reporter:
          Claire Folland
          Participants:
        • Watchers:
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          Dates

          • Due:
            Created:
            Updated: