Details
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Type:
Carpets and vinyls (8 weeks)
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Status: Rejected
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:196
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Hire_or_Retail:Retail
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Serial:2012143
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Model:coworth
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Year:2023
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Size:36x12
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ID Number:W0227724
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Status Colour:
Rejected
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Stock_Number:41079
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Times Scheduled:0
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Park_Company:Harlyn Sands Holiday Park (Del Add)
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Park_Postcode:PL28 8SQ
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Park_Phone:01841 520720
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Park_Email:enquiries@harlynsands.co.uk
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Park_Code:HARL01
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Park_Key_Account:Yes
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SLA Status:
Activity
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- Comments
- History
- Activity
- Transitions
- Stateoscope
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Claire Folland
added a comment -
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received email from park, submitted into ABI, unable to attach photos to Jira
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Claire Folland
added a comment - received email from park, submitted into ABI, unable to attach photos to Jira
ABI have rejected claim, damage rejected, it has been smacked several times with a hammer
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Claire Folland
added a comment - ABI have rejected claim, damage rejected, it has been smacked several times with a hammer
Good Afternoon
Please be Advised the rejection still stands.
We received a clean PDI on this van, if any of the carpet strips had been damaged it should have been logged on the PDI.
Kind Regards,
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed park
Please be Advised the rejection still stands.
We received a clean PDI on this van, if any of the carpet strips had been damaged it should have been logged on the PDI.
Kind Regards,
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed park
Show
Claire Folland
added a comment - Good Afternoon
Please be Advised the rejection still stands.
We received a clean PDI on this van, if any of the carpet strips had been damaged it should have been logged on the PDI.
Kind Regards,
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed park
Hi Claire
Hope your well.
Surely ABI do not understand the issue here correctly, or else they would not be saying it should have been logged on the PDI – they have attended the claims!
They came to fix issues that were logged, (Bedroom trim was dented on arrival, lounge carpet was short and did not reach the trim) both issues were accepted, and ABI have attended. In doing so have damaged the carpet trims. How can they now say they do not accept it. The photos you have been sent clearly show a before and after.
Surely ABI are not going to try and claim this has been done by the customer when their engineer has attended both claims?
I honestly can’t believe I am having to get involved over 2 carpet trims!
Hopefully, you can help in push this through to be sorted for me.
Thanks Claire
Martyn
Emailed ABI again, i keep telling them that it was from the engineers visit
Hope your well.
Surely ABI do not understand the issue here correctly, or else they would not be saying it should have been logged on the PDI – they have attended the claims!
They came to fix issues that were logged, (Bedroom trim was dented on arrival, lounge carpet was short and did not reach the trim) both issues were accepted, and ABI have attended. In doing so have damaged the carpet trims. How can they now say they do not accept it. The photos you have been sent clearly show a before and after.
Surely ABI are not going to try and claim this has been done by the customer when their engineer has attended both claims?
I honestly can’t believe I am having to get involved over 2 carpet trims!
Hopefully, you can help in push this through to be sorted for me.
Thanks Claire
Martyn
Emailed ABI again, i keep telling them that it was from the engineers visit
Show
Claire Folland
added a comment - Hi Claire
Hope your well.
Surely ABI do not understand the issue here correctly, or else they would not be saying it should have been logged on the PDI – they have attended the claims!
They came to fix issues that were logged, (Bedroom trim was dented on arrival, lounge carpet was short and did not reach the trim) both issues were accepted, and ABI have attended. In doing so have damaged the carpet trims. How can they now say they do not accept it. The photos you have been sent clearly show a before and after.
Surely ABI are not going to try and claim this has been done by the customer when their engineer has attended both claims?
I honestly can’t believe I am having to get involved over 2 carpet trims!
Hopefully, you can help in push this through to be sorted for me.
Thanks Claire
Martyn
Emailed ABI again, i keep telling them that it was from the engineers visit
HI Claire
The images of the carpet strip were supplied to us in October and these images showed the carpet strip had been hit with something like a hammer as they are dented all the way along. This would not have happened at the factory or by an ABI eng.
The images of the carpet strip were supplied to us in October and these images showed the carpet strip had been hit with something like a hammer as they are dented all the way along. This would not have happened at the factory or by an ABI eng.
Show
Claire Folland
added a comment - HI Claire
The images of the carpet strip were supplied to us in October and these images showed the carpet strip had been hit with something like a hammer as they are dented all the way along. This would not have happened at the factory or by an ABI eng.