Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:A21
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Hire_or_Retail:Hire_fleet
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Serial:2031371
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Model:Wimbledon
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Year:2025
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Size:40x12
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ID Number:W0231755
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Status Colour:
Resolved
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Stock_Number:42196
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Times Scheduled:1
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Park_Company:Pentewan Sands Holiday Park
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Park_Postcode:PL26 6BT
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Park_Contact:Graham Brown
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Park_Phone:01726 843485
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Park_Code:PENT01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - pdi reports base of coffee table broken | pdi reports main bedroom stool missing |
| Attachment | Capture.JPG [ 399132 ] |
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Claire Folland
added a comment -
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picked up by Duncan, submitted into ABI
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Claire Folland
added a comment - picked up by Duncan, submitted into ABI
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | W0231755 |
| Attachment | Capture.JPG [ 399326 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Good Afternoon,
Claim Number: W0231755
An ABI engineer has attended your van Serial Number: 2031371 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: REPAIR TOLEDO x 1 Part: COFFEE TABLE BASE
2. Item Code: REPAIR TOLEDO x 1 Part: SHELF
3. Item Code: 25FUR0009 x 1 Part: STOOL DRUM: 380MM DIA X 500MM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Claim Number: W0231755
An ABI engineer has attended your van Serial Number: 2031371 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: REPAIR TOLEDO x 1 Part: COFFEE TABLE BASE
2. Item Code: REPAIR TOLEDO x 1 Part: SHELF
3. Item Code: 25FUR0009 x 1 Part: STOOL DRUM: 380MM DIA X 500MM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Afternoon,
Claim Number: W0231755
An ABI engineer has attended your van Serial Number: 2031371 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
We have now ordered the below parts to address the issues you have raised on the warranty claim.
1. Item Code: REPAIR TOLEDO x 1 Part: COFFEE TABLE BASE
2. Item Code: REPAIR TOLEDO x 1 Part: SHELF
3. Item Code: 25FUR0009 x 1 Part: STOOL DRUM: 380MM DIA X 500MM
If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
Kind Regards,
ABI Warranty Team
| Attachment | Screenshot 2025-04-15 135552.png [ 400824 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | Screenshot 2025-05-14 202635.png [ 402438 ] |
complete by ABI 14-5-25
Show
Claire Folland
added a comment - complete by ABI 14-5-25
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4d 1h 7m | 1 | Claire Folland | 17/Mar/25 4:29 PM | |||||
|
1d 36m | 1 | Claire Folland | 18/Mar/25 5:05 PM | |||||
|
27d 19h 50m | 1 | Claire Folland | 15/Apr/25 1:56 PM | |||||
|
29d 6h 33m | 1 | Claire Folland | 14/May/25 8:29 PM | |||||
|
2s | 1 | Claire Folland | 14/May/25 8:29 PM | |||||
|
5s | 1 | Claire Folland | 14/May/25 8:29 PM | |||||
|
5s | 1 | Claire Folland | 14/May/25 8:29 PM |
