ABI
  1. ABI
  2. ABI-30118

Customer has noticed the main bedroom door is splitting near the handle

          Details

          • Type: Internal Doors (8 Weeks) Internal Doors (8 Weeks)
          • Status: Resolved
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Responsibility:
            Manufacturer Attending
          • Plot:
            11 summer pastures
          • Hire_or_Retail:
            Retail
          • Serial:
            1575263
          • Model:
            Ambleside
          • Year:
            2022
          • Size:
            40x13
          • ID Number:
            W0232045
          • Status Colour:
            Resolved Resolved
          • Stock_Number:
            39243
          • Times Scheduled:
            1
          • Park_Company:
             Stowford Farm Meadows
          • Park_Postcode:
            EX34 0PW
          • Park_Contact:
            Gemma
          • Park_Phone:
            01271882476
          • Park_Email:
            gemma.parkin@ltparks.co.uk
          • Park_Code:
            STOW01
          • Park_Key_Account:
            No
          • SLA Status:
          1. 39243 main bedroom door.png
            1.42 MB
          2. Capture.JPG
            76 kB
          3. Screenshot 2025-03-23 140622.png
            930 kB
          4. Screenshot 2025-03-23 143953.png
            79 kB
          5. Screenshot 2025-07-31 111149.png
            119 kB

            Activity

            Ascending order - Click to sort in descending order
            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Summary CLONE - Customer has noticed the kitchen door is splitting near the handle Customer has noticed the main bedroom door is splitting near the handle
            Claire Folland made changes -
            Attachment Screenshot 2025-03-23 140622.png [ 399622 ]
            Claire Folland made changes -
            Attachment 39243 main bedroom door.png [ 399626 ]
            Claire Folland made changes -
            Attachment Screenshot 2025-03-23 143953.png [ 399631 ]
            Hide
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            Claire Folland added a comment -
            received email from customer, submitted into ABI
            Show
            Claire Folland added a comment - received email from customer, submitted into ABI
            Claire Folland made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Claire Folland made changes -
            ID Number W0232045
            Claire Folland made changes -
            Attachment Capture.JPG [ 399686 ]
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
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            Claire Folland added a comment -
            Good Morning,
             
            Claim Number: W0232045
            We have now ordered the below parts to address the issues you have raised on the warranty claim.
             
            1. Item Code: 18FUR0015.0684 x 1 Part: DOOR: INTERIOR 1971 X 684
            2. Item Code: 18FUR0015.0684 x 1 Part: DOOR: INTERIOR 1971 X 684
             
            If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
             
            Kind Regards,
            ABI Warranty Team
             
            Show
            Claire Folland added a comment - Good Morning,   Claim Number: W0232045 We have now ordered the below parts to address the issues you have raised on the warranty claim.   1. Item Code: 18FUR0015.0684 x 1 Part: DOOR: INTERIOR 1971 X 684 2. Item Code: 18FUR0015.0684 x 1 Part: DOOR: INTERIOR 1971 X 684   If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.   Kind Regards, ABI Warranty Team  
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Hide
            Permalink
            Claire Folland added a comment -
            customer has emailed chasing this, they are still sat on parts received on the ABI portal, emailed ABI as they have finished for the day
            Show
            Claire Folland added a comment - customer has emailed chasing this, they are still sat on parts received on the ABI portal, emailed ABI as they have finished for the day
            Hide
            Permalink
            Claire Folland added a comment -
            Hi Claire,

            The parts came into us last week, so we are now just waiting for this to be scheduled.

            Kind Regards,
            Bayleigh
            Warranty & Customer Services
            ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
            Tel: 01482 862976 |Fax: 01482 871482
            Show
            Claire Folland added a comment - Hi Claire, The parts came into us last week, so we are now just waiting for this to be scheduled. Kind Regards, Bayleigh Warranty & Customer Services ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ Tel: 01482 862976 |Fax: 01482 871482
            Claire Folland made changes -
            Attachment Screenshot 2025-07-31 111149.png [ 406513 ]
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            Claire Folland added a comment -
            complete by ABI 29-7-25
            Show
            Claire Folland added a comment - complete by ABI 29-7-25
            Claire Folland made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Claire Folland made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		37m 55s 1 Claire Folland 23/Mar/25 2:43 PM
            Submitted Submitted Acknowledged Acknowledged
            		20h 40m 1 Claire Folland 24/Mar/25 11:23 AM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		17s 1 Claire Folland 24/Mar/25 11:24 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		128d 22h 49m 1 Claire Folland 31/Jul/25 11:13 AM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		3s 1 Claire Folland 31/Jul/25 11:13 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		7s 1 Claire Folland 31/Jul/25 11:13 AM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		8s 1 Claire Folland 31/Jul/25 11:13 AM

              People

              • Assignee:
                Claire Folland
                Reporter:
                Claire Folland
                Participants:
              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: