ABI
  1. ABI
  2. ABI-30166

The two-seater settee has a stain on the front edge

    Details

    • Type: Lounge Furniture (8 Weeks) Lounge Furniture (8 Weeks)
    • Status: Worksheet Issued
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Undecided
    • Plot:
      Showground
    • Serial:
      1991930
    • Manufacturer:
      ABI
    • Model:
      Windermere
    • Year:
      2025
    • Size:
      40x13
    • ID Number:
      W0232452
    • Status Colour:
      Worksheet Issued Worksheet Issued
    • Stock_Number:
      42027
    • Times Scheduled:
      0
    • Park_Company:
       Durdle Door Caravan Park
    • Park_Postcode:
      BH20 5PU
    • Park_Contact:
      Janine Hocking
    • Park_Phone:
      01929400200
    • Park_Email:
      Janine.Hocking@lulworth.com
    • Park_Code:
      DURD01
    • Park_Key_Account:
      Yes
    • SLA Status:
    1. 1.JPG
      141 kB
    2. 2.JPG
      123 kB
    3. 3.JPG
      100 kB
    4. Screenshot 2025-04-15 132056.png
      95 kB

      Activity

      Charleen Sibley created issue -
      Charleen Sibley made changes -
      Field Original Value New Value
      Park_Contact Janine Hocking
      Park_Postcode BH20 5PU
      Park_Email Janine.Hocking@lulworth.com
      Park_Phone 01929400200
      Park_Code DURD01
      Park_Key_Account Yes
      Park_Address2 Lulworth Cove
      Park_City Wareham
      Park_Address Durdle Door Caravan Park
      Charleen Sibley made changes -
      Attachment 1.JPG [ 400410 ]
      Charleen Sibley made changes -
      Attachment 2.JPG [ 400411 ]
      Charleen Sibley made changes -
      Attachment 3.JPG [ 400412 ]
      Hide
      Charleen Sibley added a comment - - edited
      reported on PDI done by Terry - Submitted to ABI
      Show
      Charleen Sibley added a comment - - edited reported on PDI done by Terry - Submitted to ABI
      Charleen Sibley made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Claire Folland made changes -
      Attachment Screenshot 2025-04-15 132056.png [ 400815 ]
      Claire Folland made changes -
      ID Number W0232452
      Hide
      Claire Folland added a comment -
      Good Afternoon,
       
      Claim Number: W0232452
      An ABI engineer has attended to your van Serial Number: 1991930 relating to your claim and has advised that a referral to the supplier has now been made for (one or more) of the issues he has attended to. The referral has now moved over onto a separate claim number which will now begin with an R. The supplier may need to contact you regarding the referral if this relates to an engineers visit from them or alternatively a part may be sent to ABI for our engineers to re-attend. If you have any further queries relating to this then please contact the ABI Warranty Team.
      We have now referred the following issue(s) to our supplier.
       
      1. W0232875 The two-seater settee has a stain on the front edge * ABI ENG ADVISED: REFER - Refer to suppliers see photos not a staine all stitching has come apart at back *
        
      The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
       
      If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
       
      Kind Regards,
      ABI Warranty Team
      Show
      Claire Folland added a comment - Good Afternoon,   Claim Number: W0232452 An ABI engineer has attended to your van Serial Number: 1991930 relating to your claim and has advised that a referral to the supplier has now been made for (one or more) of the issues he has attended to. The referral has now moved over onto a separate claim number which will now begin with an R. The supplier may need to contact you regarding the referral if this relates to an engineers visit from them or alternatively a part may be sent to ABI for our engineers to re-attend. If you have any further queries relating to this then please contact the ABI Warranty Team. We have now referred the following issue(s) to our supplier.   1. W0232875 The two-seater settee has a stain on the front edge * ABI ENG ADVISED: REFER - Refer to suppliers see photos not a staine all stitching has come apart at back *    The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.   If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.   Kind Regards, ABI Warranty Team
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      5m 38s 1 charleen sibley 31/Mar/25 4:16 PM
      Submitted Submitted Acknowledged Acknowledged
      14d 21h 5m 1 Claire Folland 15/Apr/25 1:22 PM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      205d 19h 48m 1 07/Nov/25 8:10 AM

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          Dates

          • Created:
            Updated: