ABI
  1. ABI
  2. ABI-30350

bedroom doors needing adjusting- they are very difficult to open

    Details

    • Type: Internal Doors (8 Weeks) Internal Doors (8 Weeks)
    • Status: Resolved
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      B379
    • Hire_or_Retail:
      Retail
    • Serial:
      2031191
    • Model:
      wimbledon
    • Year:
      2023
    • Size:
      40x12
    • ID Number:
      W0234227
    • Status Colour:
      Resolved Resolved
    • Stock_Number:
      41029
    • Times Scheduled:
      1
    • Park_Company:
       Golden Cap Caravan Park - WDLH
    • Park_Postcode:
      DT6 6JX
    • Park_Contact:
      Jen
    • Park_Phone:
      01297480010
    • Park_Email:
      caravanholidayhomes1@wdlh.co.uk
    • Park_Code:
      GOLD02
    • Park_Key_Account:
      Yes
    • SLA Status:

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Summary CLONE - bathroom door needs adjusting bedroom doors needing adjusting- they are very difficult to open
      Claire Folland made changes -
      Attachment Screenshot 2025-05-12 102507.png [ 402207 ]
      Hide
      Claire Folland added a comment - - edited
      received email from park, submitted into ABI
      Show
      Claire Folland added a comment - - edited received email from park, submitted into ABI
      Claire Folland made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Claire Folland made changes -
      Project Swift [ 10018 ] ABI [ 10014 ]
      Key SWIFT-35316 ABI-30350
      Claire Folland made changes -
      ID Number W0234227
      Claire Folland made changes -
      Attachment Screenshot 2025-05-14 205435.png [ 402449 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Hide
      Claire Folland added a comment -
      Good Morning,
       
      Claim Number: W0234227
      An ABI engineer has attended your van Serial Number: 2031191 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team.
      We have now ordered the below parts to address the issues you have raised on the warranty claim.
       
      1. Item Code: 17FUR0185.0533 x 3 Part: DOOR: INTERIOR 1971 X 533
      2. Item Code: 17FUR0185.0584 x 1 Part: DOOR: INTERIOR 1971 X 584
       
      If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
       
      Kind Regards,
      ABI Warranty Team
       
      Show
      Claire Folland added a comment - Good Morning,   Claim Number: W0234227 An ABI engineer has attended your van Serial Number: 2031191 relating to your claim and has advised that a further part has now been ordered for one of the issues, this claim is not yet complete. The part will be ordered on the same claim number and will be kept open until the job has been completed. If you have any queries please contact the ABI Warranty Team. We have now ordered the below parts to address the issues you have raised on the warranty claim.   1. Item Code: 17FUR0185.0533 x 3 Part: DOOR: INTERIOR 1971 X 533 2. Item Code: 17FUR0185.0584 x 1 Part: DOOR: INTERIOR 1971 X 584   If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.   Kind Regards, ABI Warranty Team  
      Claire Folland made changes -
      Attachment Screenshot 2025-05-22 103414.png [ 403116 ]
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
      Hide
      Claire Folland added a comment -
      Good Afternoon,

      This claim has had to be amended due to the internal doors no longer available.
      All doors will be replaced with a like for like, see image of colour attached.
       
      If you have any further queries, please contact us .
       
      Kind Regards,
      ABI Warranty Team
       
      Show
      Claire Folland added a comment - Good Afternoon, This claim has had to be amended due to the internal doors no longer available. All doors will be replaced with a like for like, see image of colour attached.   If you have any further queries, please contact us .   Kind Regards, ABI Warranty Team  
      Claire Folland made changes -
      Attachment Screenshot 2025-07-17 123117.png [ 406019 ]
      Claire Folland made changes -
      Attachment Screenshot 2025-10-07 095128.png [ 408500 ]
      Hide
      Claire Folland added a comment -
      complete 1-10-25
      Show
      Claire Folland added a comment - complete 1-10-25
      Claire Folland made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Plot
      Claire Folland made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
      Claire Folland made changes -
      Times Scheduled 0 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
      Plot
      Claire Folland made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      6m 45s 1 Claire Folland 12/May/25 10:26 AM
      Submitted Submitted Acknowledged Acknowledged
      2d 10h 29m 1 Claire Folland 14/May/25 8:55 PM
      Acknowledged Acknowledged Parts ordered Parts ordered
      7d 13h 39m 1 Claire Folland 22/May/25 10:34 AM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      137d 23h 17m 1 Claire Folland 07/Oct/25 9:52 AM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      4s 1 Claire Folland 07/Oct/25 9:52 AM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      8s 1 Claire Folland 07/Oct/25 9:52 AM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      9s 1 Claire Folland 07/Oct/25 9:52 AM

        People

        • Assignee:
          Claire Folland
          Reporter:
          Claire Folland
          Participants:
        • Watchers:
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          Dates

          • Due:
            Created:
            Updated:
            Resolved: