Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Reopened
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:2 summerfield pastures
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Hire_or_Retail:Retail
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Serial:1574710
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Model:ambleside
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Year:2021
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Size:40x13
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ID Number:R0234274
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Status Colour:
Reopened
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Stock_Number:38491
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Times Scheduled:1
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Park_Company:Stowford Farm Meadows
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Park_Postcode:EX34 0PW
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Park_Contact:Gemma
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Park_Phone:01271882476
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Park_Email:gemma.parkin@ltparks.co.uk
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Park_Code:STOW01
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Gemma | |
| Park_Postcode | EX34 0PW | |
| Park_Email | gemma.parkin@ltparks.co.uk | |
| Park_Phone | 01271882476 | |
| Park_Code | STOW01 | |
| Park_Key_Account | No | |
| Park_Address2 | Berry Down | |
| Park_City | Combe Martin | |
| Park_Address | Stowford Farm Meadows |
| Attachment | Screenshot 2025-05-13 103118.png [ 402317 ] |
| Attachment | 38491.1.jpeg [ 402318 ] | |
| Attachment | 38491.jpg [ 402319 ] |
| Attachment | Screenshot 2025-05-13 103344.png [ 402320 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, submitted into ABI
Show
Claire Folland
added a comment - received email from park, submitted into ABI
| Attachment | Screenshot 2025-05-14 205809.png [ 402451 ] |
| ID Number | R0234274 |
Good Afternoon,
Claim Number: R0234274
We have now referred the following issue(s) to our supplier.
1. W0234274 the glass on their front window besides the sliding patio door has blown. This is the right hand window as you are outside of the static looking at it
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Claim Number: R0234274
We have now referred the following issue(s) to our supplier.
1. W0234274 the glass on their front window besides the sliding patio door has blown. This is the right hand window as you are outside of the static looking at it
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Afternoon,
Claim Number: R0234274
We have now referred the following issue(s) to our supplier.
1. W0234274 the glass on their front window besides the sliding patio door has blown. This is the right hand window as you are outside of the static looking at it
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Screenshot 2025-06-12 121206.png [ 404348 ] |
complete by ABI 2-6-25
Show
Claire Folland
added a comment - complete by ABI 2-6-25
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Park have said the issue is still present, have let ABI know.
Show
James Eginton
added a comment - Park have said the issue is still present, have let ABI know.
| Attachment | screenshot-1.png [ 404570 ] |
| Attachment | screenshot-2.png [ 404643 ] |
ABI need a photo of the issue to pass to the suppliers, have asked park for this.
Show
James Eginton
added a comment - ABI need a photo of the issue to pass to the suppliers, have asked park for this.
Lindsey from the park phoned chasing this, advised we have not received a photo reference James previous email, she has advised we can use the original one, the suppliers will not accept this, they need a recent photo, she will take one and will send it over
Show
Claire Folland
added a comment - Lindsey from the park phoned chasing this, advised we have not received a photo reference James previous email, she has advised we can use the original one, the suppliers will not accept this, they need a recent photo, she will take one and will send it over
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m | 1 | Claire Folland | 13/May/25 10:34 AM | |||||
|
1d 10h 25m | 1 | Claire Folland | 14/May/25 8:59 PM | |||||
|
28d 15h 13m | 1 | Claire Folland | 12/Jun/25 12:12 PM | |||||
|
3s | 1 | Claire Folland | 12/Jun/25 12:12 PM | |||||
|
3s | 1 | Claire Folland | 12/Jun/25 12:12 PM | |||||
|
3s | 1 | Claire Folland | 12/Jun/25 12:12 PM | |||||
|
5d 23h 36m | 1 | James Eginton | 18/Jun/25 11:49 AM |
