Details
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Type:
Internal Issues (1 Week)
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Status: Reopened
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:2012865
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Model:coworth
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Year:2025
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Size:32x12
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Status Colour:
Reopened
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Stock_Number:42461
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Times Scheduled:1
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Park_Company:Southern Mill Caravan Site
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Park_Postcode:TQ8 8LN
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Park_Phone:01548842154
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Park_Code:SQUI01
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.png [ 403528 ] |
| Attachment | Screenshot 2025-05-27 152610.png [ 403529 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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James Eginton
added a comment -
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Submitted to ABI.
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James Eginton
added a comment - Submitted to ABI.
| Attachment | screenshot-2.png [ 404039 ] |
Referred to supplier.
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James Eginton
added a comment - Referred to supplier.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Have chased up ABI regarding this twice in the last 2 weeks, they have not been able to provide an update from the supplier. Park and customer becoming incredibly frustrated regarding this.
Show
James Eginton
added a comment - Have chased up ABI regarding this twice in the last 2 weeks, they have not been able to provide an update from the supplier. Park and customer becoming incredibly frustrated regarding this.
| Attachment | screenshot-3.png [ 405369 ] |
ABI have advised that the suppliers will know of a date to attend on Monday.
Show
James Eginton
added a comment - ABI have advised that the suppliers will know of a date to attend on Monday.
not heard back from ABI, phoned Elliott to see if he can do anything, he will call the office and will get back to me
Show
Claire Folland
added a comment - not heard back from ABI, phoned Elliott to see if he can do anything, he will call the office and will get back to me
Supplier to attend Monday 14th.
Show
James Eginton
added a comment - Supplier to attend Monday 14th.
| Attachment | screenshot-4.png [ 405609 ] |
emailed park yesterday to see if there were happy with the repairs carried out, had no response, spoke to ABI, suppliers have confirmed all completed, phoned John to advise, he will phone the park, advised if there is still an issue i need to know
Show
Claire Folland
added a comment - emailed park yesterday to see if there were happy with the repairs carried out, had no response, spoke to ABI, suppliers have confirmed all completed, phoned John to advise, he will phone the park, advised if there is still an issue i need to know
John has spoken to the park, they have advised it has been done, agreed to pay, advised Sam
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Claire Folland
added a comment - John has spoken to the park, they have advised it has been done, agreed to pay, advised Sam
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
Engineer was supposed to attend today as it is still an issue.
Mr Thorn has been on the phone, engineer has been sick so visit cancelled. Awaiting date from the supplier, will call Mr Thorn on 07568353632 once received a date.
Mr Thorn has been on the phone, engineer has been sick so visit cancelled. Awaiting date from the supplier, will call Mr Thorn on 07568353632 once received a date.
Show
James Eginton
added a comment - Engineer was supposed to attend today as it is still an issue.
Mr Thorn has been on the phone, engineer has been sick so visit cancelled. Awaiting date from the supplier, will call Mr Thorn on 07568353632 once received a date.
Complaint received from Mr Squire. The visit in mid August has not rectified the issue, 4th visit now needed. In discussions with Mr Squire (owner of park) and Andrea at ABI regarding this.
Have asked SD how quickly they would be able to go out to this.
Have asked SD how quickly they would be able to go out to this.
Show
James Eginton
added a comment - Complaint received from Mr Squire. The visit in mid August has not rectified the issue, 4th visit now needed. In discussions with Mr Squire (owner of park) and Andrea at ABI regarding this.
Have asked SD how quickly they would be able to go out to this.
The suppliers want to reattend on Tuesday 16th September, have asked the park if this is okay.
Show
James Eginton
added a comment - The suppliers want to reattend on Tuesday 16th September, have asked the park if this is okay.
Park have confirmed the visit for Tuesday 16th.
Show
James Eginton
added a comment - Park have confirmed the visit for Tuesday 16th.
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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2m 44s | 1 | James Eginton | 27/May/25 4:32 PM | |||||
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7d 23h 46m | 1 | James Eginton | 04/Jun/25 4:18 PM | |||||
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41d 20h 24m | 1 | Claire Folland | 16/Jul/25 12:43 PM | |||||
|
7s | 1 | Claire Folland | 16/Jul/25 12:43 PM | |||||
|
16s | 1 | Claire Folland | 16/Jul/25 12:44 PM | |||||
|
8d 21h 14m | 1 | James Eginton | 25/Jul/25 9:58 AM |
