Details
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Type:
Upholstery (8 weeks)
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Status: Awaiting Customer Info
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:C23
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Hire_or_Retail:Retail
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Serial:1971635
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Model:Beverley
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Year:2025
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Size:39x12
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Status Colour:
Awaiting Customer Info
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Stock_Number:42529
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Times Scheduled:0
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Park_Company:Freshwater Beach Holiday Park
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Park_Postcode:DT6 4PT
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Park_Contact:Mark
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Park_Phone:Mark: 01308 897317 EXT:237
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Park_Email:mark.houghton@freshwaterbeach.co.uk
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Park_Code:FRES01
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Park_Key_Account:Yes
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SLA Status:
Description
Basically, the owner is fed up and is proposing to get their own sofas and compensation from ABI
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mark | |
| Park_Postcode | DT6 4PT | |
| Park_Email | mark.houghton@freshwaterbeach.co.uk | |
| Park_Phone | Mark: 01308 897317 EXT:237 | |
| Park_Code | FRES01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Burton Bradstock | |
| Park_City | Bridport | |
| Park_Address | Freshwater Beach Holiday Park |
| Attachment | Screenshot 2025-10-17 104526.png [ 408829 ] |
| Attachment | Screenshot 2025-10-17 105222.png [ 408830 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, submitted into ABI
Show
Claire Folland
added a comment - received email from park, submitted into ABI
Hi Claire,
We have just been made aware the customer has cancelled the visit for referral R0240402.
This claim has now been closed by the suppliers.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed Elliott, he does not know why the customer has cancelled the visit, emailed Mark and Juliet asking if they know why it has been cancelled
We have just been made aware the customer has cancelled the visit for referral R0240402.
This claim has now been closed by the suppliers.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed Elliott, he does not know why the customer has cancelled the visit, emailed Mark and Juliet asking if they know why it has been cancelled
Show
Claire Folland
added a comment - Hi Claire,
We have just been made aware the customer has cancelled the visit for referral R0240402.
This claim has now been closed by the suppliers.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed Elliott, he does not know why the customer has cancelled the visit, emailed Mark and Juliet asking if they know why it has been cancelled
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | Screenshot 2025-10-23 144736.png [ 409224 ] |
Hi Claire,
I have just had an angry reply from the customer stating that they have had no communication whatsoever. Who has the email been sent to as they wouldn't have the owner's details?
Regards
Mark
emailed ABI to find out who the supplier spoke to
I have just had an angry reply from the customer stating that they have had no communication whatsoever. Who has the email been sent to as they wouldn't have the owner's details?
Regards
Mark
emailed ABI to find out who the supplier spoke to
Show
Claire Folland
added a comment - Hi Claire,
I have just had an angry reply from the customer stating that they have had no communication whatsoever. Who has the email been sent to as they wouldn't have the owner's details?
Regards
Mark
emailed ABI to find out who the supplier spoke to
Hi Claire,
I have contacted the suppliers to advise who they contacted regarding the visit.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
I have contacted the suppliers to advise who they contacted regarding the visit.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
Show
Claire Folland
added a comment - Hi Claire,
I have contacted the suppliers to advise who they contacted regarding the visit.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
Hi,
The engineer from the sofa company visited and said that the owner should expect the sofas to sag as there is nothing supporting the cushions, unlike other models. I rejected this on behalf of the customer.
Regards
Mark
The engineer from the sofa company visited and said that the owner should expect the sofas to sag as there is nothing supporting the cushions, unlike other models. I rejected this on behalf of the customer.
Regards
Mark
Show
Claire Folland
added a comment - Hi,
The engineer from the sofa company visited and said that the owner should expect the sofas to sag as there is nothing supporting the cushions, unlike other models. I rejected this on behalf of the customer.
Regards
Mark
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 34s | 1 | Claire Folland | 17/Oct/25 10:52 AM | |||||
|
6d 3h 54m | 1 | Claire Folland | 23/Oct/25 2:47 PM |
