Details
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Type:
Oven (2 Weeks)
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Status: Parts ordered
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:2140359
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Model:ingleton
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Year:2026
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Size:40x13
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Status Colour:
Parts ordered
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Stock_Number:42823
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Times Scheduled:0
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Park_Company:Waxham Sands Holiday Park
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Park_Postcode:NR29 4EJ
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Park_Code:WAXH01
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Park_Key_Account:No
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SLA Status:
Description
The gas engineer has connected and commissioned the caravan, when he carried out a gas test, unfortunately, the cooker isn’t working
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | NR29 4EJ | |
| Park_Code | WAXH01 | |
| Park_Key_Account | No | |
| Park_Address2 | Warren Farm | |
| Park_City | Great Yarmouth | |
| Park_Address | Waxham Sands Holiday Park |
| Attachment | Screenshot 2025-10-24 102032.png [ 409267 ] |
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Claire Folland
added a comment -
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received email from park, waiting for oven serial number, customers name and plot number
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Claire Folland
added a comment - received email from park, waiting for oven serial number, customers name and plot number
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | 42823.png [ 409271 ] |
| Attachment | Screenshot 2025-10-24 103702.png [ 409272 ] |
submitted into ABI
Show
Claire Folland
added a comment - submitted into ABI
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Bayleigh has advised suppliers are posting replacement part out to site
Show
Claire Folland
added a comment - Bayleigh has advised suppliers are posting replacement part out to site
Lauren called wanting an update, advised this was sent out in oct, they do not think they have had it, emailed ABI for an update
Show
Claire Folland
added a comment - Lauren called wanting an update, advised this was sent out in oct, they do not think they have had it, emailed ABI for an update
Hi Claire,
The suppliers are unable to provide tracking now due to the time that has passed however this was shipped direct to site.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed Bayleigh back asking if there is anything she can do, its not the parks fault the part did not arrive
The suppliers are unable to provide tracking now due to the time that has passed however this was shipped direct to site.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed Bayleigh back asking if there is anything she can do, its not the parks fault the part did not arrive
Show
Claire Folland
added a comment - Hi Claire,
The suppliers are unable to provide tracking now due to the time that has passed however this was shipped direct to site.
Kind Regards,
Bayleigh
Warranty & Customer Services
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976 |Fax: 01482 871482
emailed Bayleigh back asking if there is anything she can do, its not the parks fault the part did not arrive
Lauren has now confirmed they have the part, need it sorting by March 1st, emailed ABI asking who will fit it
Show
Claire Folland
added a comment - Lauren has now confirmed they have the part, need it sorting by March 1st, emailed ABI asking who will fit it
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
48s | 1 | Claire Folland | 24/Oct/25 10:21 AM | |||||
|
1h 51m | 1 | Claire Folland | 24/Oct/25 12:12 PM | |||||
|
3s | 1 | Claire Folland | 24/Oct/25 12:12 PM | |||||
|
2s | 1 | Claire Folland | 24/Oct/25 12:12 PM |
