ABI
  1. ABI
  2. ABI-31222

customer has reported an issue with the shower handle in the caravan - apparently they saw a very tiny spot of damage when they first moved in which is bigger now.

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Rejected
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          99
        • Hire_or_Retail:
          Retail
        • Serial:
          2012786
        • Model:
          coworth deluxe
        • Year:
          2025
        • Size:
          28x12
        • ID Number:
          W0241866
        • Status Colour:
          Rejected Rejected
        • Stock_Number:
          42284
        • Times Scheduled:
          0
        • Park_Company:
           Normans Bay Caravan Park
        • Park_Postcode:
          BN24 6PS
        • Park_Contact:
          Mr Smith
        • Park_Phone:
          1323767323
        • Park_Code:
          NORM01
        • Park_Key_Account:
          No
        • SLA Status:

          Description

          Please can you arrange a replacement part under the warranty? The caravan has just been professionally drained down for the winter with the shower parts wrapped and left in the unit - if they are able to send the replacement we can ask the plumber to fit it next year when he re-fills the caravan if that saves the manufacturer a visit? Photo attached.
          Kind regards

            Activity

            Ascending order - Click to sort in descending order
            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Park_Contact Mr Smith
            Park_Postcode BN24 6PS
            Park_Phone 1323767323
            Park_Code NORM01
            Park_Key_Account No
            Park_City Pevensey
            Park_Address The Anchorage
            Claire Folland made changes -
            Attachment Screenshot 2025-11-24 095524.png [ 410622 ]
            Claire Folland made changes -
            Attachment 42284.1.png [ 410623 ]
            Claire Folland made changes -
            Attachment Screenshot 2025-11-24 095745.png [ 410624 ]
            Hide
            Permalink
            Claire Folland added a comment -
            received email from park, submitted into ABI
            Show
            Claire Folland added a comment - received email from park, submitted into ABI
            Claire Folland made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Claire Folland made changes -
            ID Number W0241866
            Claire Folland made changes -
            Attachment Screenshot 2025-12-19 135117.png [ 411538 ]
            Hide
            Permalink
            Claire Folland added a comment -
            ABI have rejected claim, no report of any damage to this previously, not covered under warranty
            Show
            Claire Folland added a comment - ABI have rejected claim, no report of any damage to this previously, not covered under warranty
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Rejected [ 10002 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		3m 15s 1 Claire Folland 24/Nov/25 9:58 AM
            Submitted Submitted Acknowledged Acknowledged
            		25d 3h 54m 1 Claire Folland 19/Dec/25 1:52 PM
            Acknowledged Acknowledged Rejected Rejected
            		9s 1 Claire Folland 19/Dec/25 1:52 PM

              People

              • Assignee:
                Claire Folland
                Reporter:
                Claire Folland
                Participants:
              • Watchers:
                0 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated: