ABI
  1. ABI
  2. ABI-31229

the cooker is not functioning properly. customer noticed that it wasn't getting up to temperature so he then purchased an oven thermometer and it it is running at 60 degrees below what it should be

        Details

        • Type: Oven (2 Weeks) Oven (2 Weeks)
        • Status: Worksheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          B10
        • Hire_or_Retail:
          Retail
        • Serial:
          2012140
        • Model:
          coworth deluxe
        • Year:
          2023
        • Size:
          36x12
        • ID Number:
          W0242021
        • Status Colour:
          Worksheet Issued Worksheet Issued
        • Stock_Number:
          41065
        • Times Scheduled:
          2
        • Park_Company:
           Seven Bays Park
        • Park_Postcode:
          PL28 8QA
        • Park_Phone:
          01841 520520 or 07799115159
        • Park_Email:
          daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk
        • Park_Code:
          seve03
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          ( When he sets it to 180 it only reaches 120 )he cannot get the temp above above 170 at all. This obviously is not hot enough to cook food safely.
          1. Screenshot 2025-11-27 160649.png
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          2. Screenshot 2025-11-27 141506.png
            70 kB
          3. Screenshot 2025-11-25 151412.png
            46 kB
          4. screenshot-2.png
            37 kB
          5. screenshot-1.png
            38 kB
          6. 41065cooker.png
            784 kB

            Activity

            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		2m 24s 1 Claire Folland 25/Nov/25 3:16 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		6s 2 Claire Folland 25/Nov/25 4:08 PM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		7s 2 Claire Folland 25/Nov/25 4:08 PM
            Resolved Resolved Reopened Reopened
            		5s 2 Claire Folland 25/Nov/25 4:08 PM
            Reopened Reopened Submitted Submitted
            		9s 2 Claire Folland 25/Nov/25 4:08 PM
            Submitted Submitted Awaiting Customer Info Awaiting Customer Info
            		3s 1 Claire Folland 25/Nov/25 4:08 PM
            Awaiting Customer Info Awaiting Customer Info Submitted Submitted
            		1d 22h 7m 1 Claire Folland 27/Nov/25 2:15 PM
            Submitted Submitted Acknowledged Acknowledged
            		2h 43m 3 Claire Folland 27/Nov/25 4:07 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		54d 9h 6m 3 21/Jan/26 1:13 AM

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                Dates

                • Due:
                  Created:
                  Updated: