ABI
  1. ABI
  2. ABI-31229

the cooker is not functioning properly. customer noticed that it wasn't getting up to temperature so he then purchased an oven thermometer and it it is running at 60 degrees below what it should be

    Details

    • Type: Oven (2 Weeks) Oven (2 Weeks)
    • Status: Worksheet Issued
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      B10
    • Hire_or_Retail:
      Retail
    • Serial:
      2012140
    • Model:
      coworth deluxe
    • Year:
      2023
    • Size:
      36x12
    • ID Number:
      W0242021
    • Status Colour:
      Worksheet Issued Worksheet Issued
    • Stock_Number:
      41065
    • Times Scheduled:
      2
    • Park_Company:
       Seven Bays Park
    • Park_Postcode:
      PL28 8QA
    • Park_Phone:
      01841 520520 or 07799115159
    • Park_Email:
      daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk
    • Park_Code:
      seve03
    • Park_Key_Account:
      Yes
    • SLA Status:

      Description

      ( When he sets it to 180 it only reaches 120 )he cannot get the temp above above 170 at all. This obviously is not hot enough to cook food safely.
      1. Screenshot 2025-11-27 160649.png
        98 kB
      2. Screenshot 2025-11-27 141506.png
        70 kB
      3. Screenshot 2025-11-25 151412.png
        46 kB
      4. screenshot-2.png
        37 kB
      5. screenshot-1.png
        38 kB
      6. 41065cooker.png
        784 kB

        Activity

        anonymous
        21/Jan/26 1:13 AM
        Acknowledged
        Status Change
        Worksheet Issued
        1 month and 3 weeks and 3 days and 9 hours and 6 minutes and 17 seconds
        27/Nov/25 4:07 PM
        Submitted
        Status Change
        Acknowledged
        1 hour and 51 minutes and 27 seconds
        27/Nov/25 2:15 PM
        Awaiting Customer Info
        Status Change
        Submitted
        1 day and 22 hours and 7 minutes and 2 seconds
        25/Nov/25 4:08 PM
        Submitted
        Status Change
        Awaiting Customer Info
        3 seconds
        25/Nov/25 4:08 PM
        Reopened
        Status Change
        Submitted
        6 seconds
        25/Nov/25 4:08 PM
        Resolved
        Status Change
        Reopened
        3 seconds
        25/Nov/25 4:08 PM
        Engineer Scheduled
        Status Change
        Resolved
        3 seconds
        25/Nov/25 4:08 PM
        Worksheet Issued
        Status Change
        Engineer Scheduled
        3 seconds
        25/Nov/25 4:08 PM
        Acknowledged
        Status Change
        Worksheet Issued
        1 second
        25/Nov/25 4:08 PM
        Submitted
        Status Change
        Acknowledged
        4 seconds
        25/Nov/25 4:08 PM
        Reopened
        Status Change
        Submitted
        3 seconds
        25/Nov/25 4:08 PM
        Resolved
        Status Change
        Reopened
        2 seconds
        25/Nov/25 4:08 PM
        Engineer Scheduled
        Status Change
        Resolved
        3 seconds
        25/Nov/25 4:08 PM
        Worksheet Issued
        Status Change
        Engineer Scheduled
        3 seconds
        25/Nov/25 4:07 PM
        Acknowledged
        Status Change
        Worksheet Issued
        1 second
        25/Nov/25 4:07 PM
        Submitted
        Status Change
        Acknowledged
        51 minutes and 30 seconds
        Transition Owner Before Transition Transition After Transition Response Time
        25/Nov/25 3:16 PM
        Status Change
        Submitted
        2 minutes and 24 seconds

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            Dates

            • Due:
              Created:
              Updated: