Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:B34
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Hire_or_Retail:Retail
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Serial:1575678
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Model:ambleside
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Year:2023
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Size:41x14
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ID Number:W0244584
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Status Colour:
Resolved
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Stock_Number:39281
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Times Scheduled:1
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Park_Company:Durdle Door Caravan Park
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Park_Postcode:BH20 5PU
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Park_Contact:Janine Hocking
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Park_Phone:01929400200
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Park_Email:Janine.Hocking@lulworth.com
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Park_Code:DURD01
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Janine Hocking | |
| Park_Postcode | BH20 5PU | |
| Park_Email | Janine.Hocking@lulworth.com | |
| Park_Phone | 01929400200 | |
| Park_Code | DURD01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Lulworth Cove | |
| Park_City | Wareham | |
| Park_Address | Durdle Door Caravan Park |
| Attachment | 1.png [ 412277 ] |
| Attachment | 1.png [ 412278 ] |
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Claire Folland
added a comment - - edited
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received email from park, submitted into ABI
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Claire Folland
added a comment - - edited received email from park, submitted into ABI
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | W0244584 |
| Attachment | 1.png [ 412282 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Good Morning,
Claim Number: W0244584
An ABI engineer has attended to your van Serial Number: 1575678 relating to your claim and has advised that a referral to the supplier has now been made for (one or more) of the issues he has attended to. The referral has now moved over onto a separate claim number which will now begin with an R. The supplier may need to contact you regarding the referral if this relates to an engineers visit from them or alternatively a part may be sent to ABI for our engineers to re-attend. If you have any further queries relating to this then please contact the ABI Warranty Team.
We have now referred the following issue(s) to our supplier.
1. W0244894 patio doors have dropped again
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Claim Number: W0244584
An ABI engineer has attended to your van Serial Number: 1575678 relating to your claim and has advised that a referral to the supplier has now been made for (one or more) of the issues he has attended to. The referral has now moved over onto a separate claim number which will now begin with an R. The supplier may need to contact you regarding the referral if this relates to an engineers visit from them or alternatively a part may be sent to ABI for our engineers to re-attend. If you have any further queries relating to this then please contact the ABI Warranty Team.
We have now referred the following issue(s) to our supplier.
1. W0244894 patio doors have dropped again
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
Show
Claire Folland
added a comment - Good Morning,
Claim Number: W0244584
An ABI engineer has attended to your van Serial Number: 1575678 relating to your claim and has advised that a referral to the supplier has now been made for (one or more) of the issues he has attended to. The referral has now moved over onto a separate claim number which will now begin with an R. The supplier may need to contact you regarding the referral if this relates to an engineers visit from them or alternatively a part may be sent to ABI for our engineers to re-attend. If you have any further queries relating to this then please contact the ABI Warranty Team.
We have now referred the following issue(s) to our supplier.
1. W0244894 patio doors have dropped again
The referral claim(s) have been moved onto a separate claim number beginning with the letter ''R''. The claim numbers are next to each referral item.
If you wish to contact us regarding any of the referrals, please contact us with the relevant claim Number to help us assist with your enquiry.
Kind Regards,
ABI Warranty Team
complete by supplier, no date given
Show
Claire Folland
added a comment - complete by supplier, no date given
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
18m 26s | 1 | Claire Folland | 02/Mar/26 4:25 PM | |||||
|
17h 33m | 1 | Claire Folland | 03/Mar/26 9:58 AM | |||||
|
2d 18h 48m | 1 | 06/Mar/26 4:46 AM | ||||||
|
35d 4h 37m | 1 | Claire Folland | 10/Apr/26 10:24 AM | |||||
|
3s | 1 | Claire Folland | 10/Apr/26 10:24 AM |
