ABI
  1. ABI
  2. ABI-31336

The owner has had a water leak, which must have been happening over a period of time

    Details

    • Type: Plumbing Leak (2 Weeks) Plumbing Leak (2 Weeks)
    • Status: Rejected
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      D23
    • Hire_or_Retail:
      Retail
    • Serial:
      1576617
    • Model:
      ambleside prem
    • Year:
      2024
    • Size:
      41x13
    • ID Number:
      W0245075
    • Status Colour:
      Rejected Rejected
    • Stock_Number:
      41928
    • Times Scheduled:
      0
    • Park_Company:
       Ladram Bay Holiday Centre
    • Park_Postcode:
      EX9 7BX
    • Park_Phone:
      01395 568761
    • Park_Email:
      info@ladrambay.co.uk
    • Park_Code:
      LADR01
    • Park_Key_Account:
      Yes
    • SLA Status:

      Description

      The leak is from the kitchen sink waste pipe. They came across this after moving back in after winter and cleaning and noticed a substantial amount of water under the sink.

      The water has seaped behind the sink, down to the skirting and onto the lounge units, a lot of which are now blown, which indicates this leak was happening prior to when we closed for winter.

      Upon investigation by our team, it appears the down pipe which is connected to the u-bend is a push in one. This has now been replaced by a screw in ubend connector.

      Having spoken to our team, they do not touch internal fittings when siting, all their work is under the caravan connectivity. The owners did check initially for any leaks, as we do instruct them to do so, but because of the connection being a push in one, it has obviously over time slowly fallen down to the point there has been no pipe. - we would therefore like to put this issue back to ABI for poor connectivity.

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        Activity

        Claire Folland created issue -
        Claire Folland made changes -
        Field Original Value New Value
        Park_Postcode EX9 7BX
        Park_Email  info@ladrambay.co.uk
        Park_Phone 01395 568761
        Park_Code LADR01
        Park_Key_Account Yes
        Park_Address2 Otterton
        Park_City Nr Budleigh Salterton
        Park_Address Ladram Bay Holiday Centre
        Claire Folland made changes -
        Attachment 1.png [ 412372 ]
        Claire Folland made changes -
        Attachment 41928 leak.1.png [ 412373 ]
        Attachment 41928 leak.png [ 412374 ]
        Claire Folland made changes -
        Attachment 1.png [ 412375 ]
        Hide
        Claire Folland added a comment -
        received email from park, submitted into ABI
        Show
        Claire Folland added a comment - received email from park, submitted into ABI
        Claire Folland made changes -
        Status Open [ 1 ] Submitted [ 10001 ]
        Claire Folland made changes -
        ID Number W0245075
        Claire Folland made changes -
        Attachment 1.png [ 412434 ]
        Hide
        Claire Folland added a comment -
        ABI have rejected claim, this is a commissioning issue, all pipes should be checked upon commissioning of the van, this is a non manufacturing issues, updated Lisa
        Show
        Claire Folland added a comment - ABI have rejected claim, this is a commissioning issue, all pipes should be checked upon commissioning of the van, this is a non manufacturing issues, updated Lisa
        Claire Folland made changes -
        Status Submitted [ 10001 ] Acknowledged [ 10005 ]
        Claire Folland made changes -
        Status Acknowledged [ 10005 ] Rejected [ 10002 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Submitted Submitted
        5m 40s 1 Claire Folland 13/Mar/26 1:44 PM
        Submitted Submitted Acknowledged Acknowledged
        7d 26m 1 Claire Folland 20/Mar/26 2:10 PM
        Acknowledged Acknowledged Rejected Rejected
        2s 1 Claire Folland 20/Mar/26 2:10 PM

          People

          • Assignee:
            Claire Folland
            Reporter:
            Claire Folland
            Participants:
          • Watchers:
            0 Start watching this issue

            Dates

            • Due:
              Created:
              Updated: