[ABI-7205] Boiler is working but there is no heat circulating to the radiators - customer sale imminent - Surfbay Customer Care

Details

Type: Boiler (2 Weeks)
Status: Complete
Priority: Critical
Resolution: Completed
Labels:
None

Responsibility:
RTM
Hire_or_Retail:
Retail
Serial:
1570987
Manufacturer:
ABI
Model:
Ambleside
Year:
2015
Size:
40x13
ID Number:
W0005836
Status Colour:
Complete
Stock_Number:
30447
Times Scheduled:
1
Park_Company:

Oaklands Park
Park_Postcode:
PL13 2JS
Park_Contact:
Nicky
Park_Phone:
07342939494
Park_Email:
Info@Oaklands-Park.co.uk
Park_Code:
AOK01
Additional Contact Details:
not yet sold
Park_Key_Account:
Yes
SLA Status:

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Attachments

screenshot-1.jpg

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02/Nov/15 4:50 PM
screenshot-2.jpg

156 kB

02/Nov/15 4:52 PM
screenshot-3.jpg

376 kB

06/Nov/15 1:03 PM
screenshot-4.png

113 kB

09/Nov/15 4:44 PM
screenshot-5.png

265 kB

10/Nov/15 10:14 AM

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Progress

Sub-Tasks

1.	Update Customer		Complete	Adrienne Barwell (Inactive)
2.	Van has now been sold 18.11.15 to Mrs andrews		Complete	Lorraine Pryor (Inactive)

Activity

Ascending order - Click to sort in descending order

Adrienne Barwell (Inactive) created issue - 02/Nov/15 4:46 PM

Adrienne Barwell (Inactive) made changes - 02/Nov/15 4:46 PM

Field	Original Value	New Value
Park_Contact		Peter (site Manager)
Park_Postcode		PL13 2JS
Park_Phone		01503 262640
Park_Code		AOK01
Park_Key_Account		No
Park_Address2		Looe
Park_Address		Polpero Rd

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Adrienne Barwell (Inactive) added a comment - 02/Nov/15 4:47 PM

reported by Pete at Oaklands

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Adrienne Barwell (Inactive) added a comment - 02/Nov/15 4:47 PM reported by Pete at Oaklands

Adrienne Barwell (Inactive) made changes - 02/Nov/15 4:50 PM

Attachment

screenshot-1.jpg [ 105201 ]

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Adrienne Barwell (Inactive) added a comment - 02/Nov/15 4:50 PM

I have submitted this issue to ABI and advised that the site are happy to use their plumber if ABI authorise. This is urgent as the unit is awaiting handover

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Adrienne Barwell (Inactive) added a comment - 02/Nov/15 4:50 PM I have submitted this issue to ABI and advised that the site are happy to use their plumber if ABI authorise. This is urgent as the unit is awaiting handover

Adrienne Barwell (Inactive) made changes - 02/Nov/15 4:50 PM

Priority

Normal [ 21 ]

Critical [ 24 ]

Adrienne Barwell (Inactive) made changes - 02/Nov/15 4:52 PM

Attachment

screenshot-2.jpg [ 105202 ]

Adrienne Barwell (Inactive) made changes - 02/Nov/15 4:53 PM

Status

Open [ 1 ]

Submitted [ 10001 ]

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Adrienne Barwell (Inactive) added a comment - 02/Nov/15 4:54 PM

updated the site

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Adrienne Barwell (Inactive) added a comment - 02/Nov/15 4:54 PM updated the site

Debbie Bartlett (Inactive) made changes - 06/Nov/15 12:54 PM

Status

Submitted [ 10001 ]

Acknowledged [ 10005 ]

Debbie Bartlett (Inactive) made changes - 06/Nov/15 12:55 PM

ID Number

W0005836

Debbie Bartlett (Inactive) made changes - 06/Nov/15 1:03 PM

Attachment

screenshot-3.jpg [ 105488 ]

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Debbie Bartlett (Inactive) added a comment - 06/Nov/15 1:07 PM

ABI emiled acknowledged the claim,and referred the claim. Screen shot attached

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Debbie Bartlett (Inactive) added a comment - 06/Nov/15 1:07 PM ABI emiled acknowledged the claim,and referred the claim. Screen shot attached

Adrienne Barwell (Inactive) made changes - 09/Nov/15 4:44 PM

Attachment

screenshot-4.png [ 105733 ]

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Adrienne Barwell (Inactive) added a comment - 09/Nov/15 4:44 PM

This has been referred to MORCO

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Adrienne Barwell (Inactive) added a comment - 09/Nov/15 4:44 PM This has been referred to MORCO

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Adrienne Barwell (Inactive) added a comment - 09/Nov/15 4:47 PM

I have left a message on the site answerphone to see if this has been resolved by MORCO yet.

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Adrienne Barwell (Inactive) added a comment - 09/Nov/15 4:47 PM I have left a message on the site answerphone to see if this has been resolved by MORCO yet.

Adrienne Barwell (Inactive) made changes - 09/Nov/15 4:48 PM

Status

Acknowledged [ 10005 ]

Worksheet Issued [ 10004 ]

Nikki Curtis (Inactive) made changes - 10/Nov/15 10:14 AM

Attachment

screenshot-5.png [ 105746 ]

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Adrienne Barwell (Inactive) added a comment - 17/Nov/15 4:15 PM

I have spoken to Pete and he has confirmed that this is now complete

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Adrienne Barwell (Inactive) added a comment - 17/Nov/15 4:15 PM I have spoken to Pete and he has confirmed that this is now complete

Adrienne Barwell (Inactive) made changes - 17/Nov/15 4:15 PM

Times Scheduled	0	1
Status	Worksheet Issued [ 10004 ]	Engineer Scheduled [ 10000 ]
Work Scheduled		06/Nov/15
Plot

Adrienne Barwell (Inactive) made changes - 17/Nov/15 4:15 PM

Status	Engineer Scheduled [ 10000 ]	Resolved [ 5 ]
Resolution		Completed [ 1 ]

Adrienne Barwell (Inactive) made changes - 17/Nov/15 4:15 PM

Status

Resolved [ 5 ]

Complete [ 6 ]

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open

Submitted

6m 52s

Adrienne Barwell (Inactive)

02/Nov/15 4:53 PM

Submitted

Acknowledged

3d 20h

debbieb

06/Nov/15 12:54 PM

Acknowledged

Worksheet Issued

3d 3h 53m

Adrienne Barwell (Inactive)

09/Nov/15 4:48 PM

Worksheet Issued

Engineer Scheduled

7d 23h 26m

Adrienne Barwell (Inactive)

17/Nov/15 4:15 PM

Engineer Scheduled

Resolved

Adrienne Barwell (Inactive)

17/Nov/15 4:15 PM

Resolved

Complete

Adrienne Barwell (Inactive)

17/Nov/15 4:15 PM

People

Assignee:

Adrienne Barwell (Inactive)

Reporter:

Adrienne Barwell (Inactive)

Participants:

Adrienne Barwell, Debbie Bartlett

Watchers:

0 Start watching this issue

Dates

Due:

16/Nov/15

Created:

02/Nov/15 4:46 PM

Updated:

17/Nov/15 4:15 PM

Resolved:

17/Nov/15 4:15 PM

Work Scheduled:

06/Nov/15