Details
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Type:
Mattress (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:MERR01
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Park:Merrybee
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Postcode:TA8 2RD
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Responsibility:SurfBay Attending
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Serial:1470001
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Model:Derwent
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Size:38x12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Lounge curtain track ends missing on various windows
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | Lounge curtains are dirty and snagged | Lounge curtain track ends missing |
| Description | Lounge curtains are dirty and snagged | Lounge curtain track ends missing on various windows |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ] |
| Category | Manufacturer Attending | SurfBay Attending |
Hide
Ann Johnston (Inactive)
added a comment -
Permalink
Issued worksheet for Steve to attend.
Show
Ann Johnston (Inactive)
added a comment - Issued worksheet for Steve to attend.
| Attachment | SURF BAY LEISURE AFTERSALES WORKSHEET ABI-912-913-915.doc [ 15174 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 15/Apr/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
no keys on site, could not gain access to the unit, we will re-schedule w/c 2/5/11
Show
Adrienne Barwell (Inactive)
added a comment - no keys on site, could not gain access to the unit, we will re-schedule w/c 2/5/11
| Work Scheduled | 15/Apr/11 | 2/May/11 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
Mike from Brean advises that there is now a key on site, Steve to attend possibly next week.
Show
Ann Johnston (Inactive)
added a comment - Mike from Brean advises that there is now a key on site, Steve to attend possibly next week.
Steve advises that curtain track ends are missing on 2x bedroom windows. Plastic blocks keep falling off.
Paperwork passed back to Ann
Paperwork passed back to Ann
Show
Adrienne Barwell (Inactive)
added a comment - Steve advises that curtain track ends are missing on 2x bedroom windows. Plastic blocks keep falling off.
Paperwork passed back to Ann
| Attachment | CCF09052011_00001.jpg [ 15793 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Workflow | Surfbay [ 36021 ] | Copy of Surfbay [ 37315 ] |
| Workflow | Copy of Surfbay [ 37315 ] | Surfbay [ 42952 ] |
Spoke to Diane, she needs a photo of the parts as there are so many different ones that ABI use. Called Dougie, they are doing a PDI close by tomorrow and will get the photos taken then. Dougie to advise.
Show
Ann Johnston (Inactive)
added a comment - Spoke to Diane, she needs a photo of the parts as there are so many different ones that ABI use. Called Dougie, they are doing a PDI close by tomorrow and will get the photos taken then. Dougie to advise.
As of today Dougie still can't gain access to the van as the customers have taken the key with them. I will continue to call Dougie for an update.
Show
Ann Johnston (Inactive)
added a comment - As of today Dougie still can't gain access to the van as the customers have taken the key with them. I will continue to call Dougie for an update.
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Priority | Critical [ 24 ] | High [ 23 ] |
Spoke to Mike at Brean, he will go and try to gain access today or tomorrow to take photos of the curtain track ends..
Show
Ann Johnston (Inactive)
added a comment - Spoke to Mike at Brean, he will go and try to gain access today or tomorrow to take photos of the curtain track ends..
Phoned Dougie, they have been very busy but are aware that they need to attend to this issue.
Show
Ann Johnston (Inactive)
added a comment - Phoned Dougie, they have been very busy but are aware that they need to attend to this issue.
| Priority | High [ 23 ] | Critical [ 24 ] |
| Assignee | Ann Johnston [ ccadmin ] | Claire Folland [ claire ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Assignee | Claire Folland [ claire ] | Mark Lock [ marklock ] |
| Customer Code | MERR01 | |
| Parts in | 12/Jul/11 11:47 AM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Summary | Lounge curtain track ends missing | bedroom curtain track ends missing |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 2/May/11 | 13/Jul/11 |
| Assignee | Mark Lock [ marklock ] | Adrienne Barwell [ adrienne ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Attachment | ABI-915.jpg [ 17359 ] |
Curtain track ends taken from unit in the showroom, a photograph has been sent to Rea, asking for some replacements to be posted to us
Show
Adrienne Barwell (Inactive)
added a comment - Curtain track ends taken from unit in the showroom, a photograph has been sent to Rea, asking for some replacements to be posted to us
| Attachment | screenshot-1.jpg [ 17360 ] |
comp by Steve
Show
Adrienne Barwell (Inactive)
added a comment - comp by Steve
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF18072011_00004.jpg [ 17452 ] |
| Attachment | CCF18072011_00004.jpg [ 17452 ] |
| Attachment | CCF18072011_00000.jpg [ 17453 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 42952 ] | Copy of Surfbay [ 51297 ] |
| Workflow | Copy of Surfbay [ 51297 ] | Surfbay [ 58568 ] |
| Workflow | Surfbay [ 58568 ] | Manufacturers ver 2.0 [ 93477 ] |
| Workflow | Manufacturers ver 2.0 [ 93477 ] | Manufacturers ver 2.1 [ 119940 ] |
| Workflow | Manufacturers ver 2.1 [ 119940 ] | Manufacturers ver 2.2 [ 137730 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2h 2m | 1 | ccadmin | 07/Apr/11 5:00 PM | |||||
|
5s | 1 | ccadmin | 07/Apr/11 5:00 PM | |||||
|
10d 23h 51m | 1 | Adrienne Barwell (Inactive) | 19/Apr/11 2:37 PM | |||||
|
19d 21h 19m | 1 | Adrienne Barwell (Inactive) | 09/May/11 11:56 AM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 09/May/11 11:57 AM | |||||
|
63d 23h 50m | 1 | Claire Folland | 12/Jul/11 11:47 AM | |||||
|
12s | 2 | Claire Folland | 12/Jul/11 11:47 AM | |||||
|
19s | 2 | Claire Folland | 12/Jul/11 11:48 AM | |||||
|
4s | 2 | Claire Folland | 12/Jul/11 11:48 AM | |||||
|
21h 49m | 2 | Adrienne Barwell (Inactive) | 12/Jul/11 11:51 AM | |||||
|
5d 23h 5m | 1 | Adrienne Barwell (Inactive) | 18/Jul/11 10:57 AM | |||||
|
3m 9s | 1 | Adrienne Barwell (Inactive) | 18/Jul/11 11:00 AM |
