Details
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Type:
Mattress (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:MERR01
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Park:Merrybee
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Postcode:TA8 2RD
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Responsibility:SurfBay Attending
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Serial:1470001
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Model:Derwent
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Size:38x12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Lounge curtain track ends missing on various windows
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | Lounge curtains are dirty and snagged | Lounge curtain track ends missing |
| Description | Lounge curtains are dirty and snagged | Lounge curtain track ends missing on various windows |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ] |
| Category | Manufacturer Attending | SurfBay Attending |
| Attachment | SURF BAY LEISURE AFTERSALES WORKSHEET ABI-912-913-915.doc [ 15174 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 15/Apr/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 15/Apr/11 | 2/May/11 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Attachment | CCF09052011_00001.jpg [ 15793 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Workflow | Surfbay [ 36021 ] | Copy of Surfbay [ 37315 ] |
| Workflow | Copy of Surfbay [ 37315 ] | Surfbay [ 42952 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Priority | Critical [ 24 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Assignee | Ann Johnston [ ccadmin ] | Claire Folland [ claire ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Assignee | Claire Folland [ claire ] | Mark Lock [ marklock ] |
| Customer Code | MERR01 | |
| Parts in | 12/Jul/11 11:47 AM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Summary | Lounge curtain track ends missing | bedroom curtain track ends missing |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 2/May/11 | 13/Jul/11 |
| Assignee | Mark Lock [ marklock ] | Adrienne Barwell [ adrienne ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Attachment | ABI-915.jpg [ 17359 ] |
| Attachment | screenshot-1.jpg [ 17360 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF18072011_00004.jpg [ 17452 ] |
| Attachment | CCF18072011_00004.jpg [ 17452 ] |
| Attachment | CCF18072011_00000.jpg [ 17453 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 42952 ] | Copy of Surfbay [ 51297 ] |
| Workflow | Copy of Surfbay [ 51297 ] | Surfbay [ 58568 ] |
| Workflow | Surfbay [ 58568 ] | Manufacturers ver 2.0 [ 93477 ] |
| Workflow | Manufacturers ver 2.0 [ 93477 ] | Manufacturers ver 2.1 [ 119940 ] |
| Workflow | Manufacturers ver 2.1 [ 119940 ] | Manufacturers ver 2.2 [ 137730 ] |