Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:E6
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Hire_or_Retail:Retail
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Serial:AT021013/13
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Model:status
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Year:2021
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Size:38x12
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ID Number:71335
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Status Colour:
Resolved
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Stock_Number:38969
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Times Scheduled:0
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Park_Company:Seven Bays Park
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Park_Postcode:PL28 8QA
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Park_Phone:01841 520520 or 07799115159
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Park_Email:daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk
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Park_Code:seve03
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL28 8QA | |
| Park_Email | daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk | |
| Park_Phone | 01841 520520 or 07799115159 | |
| Park_Code | seve03 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Meryn | |
| Park_City | Padstow | |
| Park_Address | Seven Bays Park |
| Attachment | Capture.JPG [ 385893 ] |
| Attachment | Capture.JPG [ 385894 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Claire Folland
added a comment -
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received email from park, submitted into atlas
Show
Claire Folland
added a comment - received email from park, submitted into atlas
| ID Number | 71335 |
Good Afternoon,
Regarding the attached claim.
The following issue has been rejected as Out of Warranty:
- The French doors are not sliding properly any more
Door adjustments are only covered under warranty for the first 12-months following the date of sale, after this time, any required adjustments to external doors and windows should be made during the van’s regular maintenance checks.
As this unit was sold 15/08/2022, the above is no longer covered under Atlas warranty, as such it is the park/owner’s responsibility to rectify this issue.
I have attached a copy of the door maintenance section of the Owner’s Handbook for your information.
Kind regards,
Rosy
i think i have submitted this to the wrong serial number
Regarding the attached claim.
The following issue has been rejected as Out of Warranty:
- The French doors are not sliding properly any more
Door adjustments are only covered under warranty for the first 12-months following the date of sale, after this time, any required adjustments to external doors and windows should be made during the van’s regular maintenance checks.
As this unit was sold 15/08/2022, the above is no longer covered under Atlas warranty, as such it is the park/owner’s responsibility to rectify this issue.
I have attached a copy of the door maintenance section of the Owner’s Handbook for your information.
Kind regards,
Rosy
i think i have submitted this to the wrong serial number
Show
Claire Folland
added a comment - - edited Good Afternoon,
Regarding the attached claim.
The following issue has been rejected as Out of Warranty:
- The French doors are not sliding properly any more
Door adjustments are only covered under warranty for the first 12-months following the date of sale, after this time, any required adjustments to external doors and windows should be made during the van’s regular maintenance checks.
As this unit was sold 15/08/2022, the above is no longer covered under Atlas warranty, as such it is the park/owner’s responsibility to rectify this issue.
I have attached a copy of the door maintenance section of the Owner’s Handbook for your information.
Kind regards,
Rosy
i think i have submitted this to the wrong serial number
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1m 47s | 1 | Claire Folland | 16/Jul/24 4:31 PM | |||||
|
2d 16h 44m | 1 | Claire Folland | 19/Jul/24 9:15 AM | |||||
|
3s | 1 | Claire Folland | 19/Jul/24 9:16 AM | |||||
|
65d 11h 3m | 1 | Claire Folland | 22/Sep/24 8:19 PM |
