Details
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Type:
Lampshades/lights (2 weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Hollywell 15
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Hire_or_Retail:Retail
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Serial:AT022161/13
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Model:Debonair
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Year:2022
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Size:38x12
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Status Colour:
Resolved
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Stock_Number:38410
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Times Scheduled:1
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Park_Company:Silverbow Caravan Park
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Park_Postcode:TR4 9NX
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Park_Contact:Mr & Mrs Taylor
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Park_Phone:01872572347
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Park_Code:SILV01
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
Hide
Claire Folland
added a comment -
Permalink
received email from park, submitted into atlas
Show
Claire Folland
added a comment - received email from park, submitted into atlas
Morning Claire,
Hope you’re well
Regarding the attached claim.
Unfortunately this has been rejected as the issue is out of Warranty.
Kind regards
Karen
advised park
Hope you’re well
Regarding the attached claim.
Unfortunately this has been rejected as the issue is out of Warranty.
Kind regards
Karen
advised park
Show
Claire Folland
added a comment - Morning Claire,
Hope you’re well
Regarding the attached claim.
Unfortunately this has been rejected as the issue is out of Warranty.
Kind regards
Karen
advised park
Hi Claire,
Sorry, I must have missed this email.
No problem,
I’ll reopen the claim and send a new light for your attention
Kind regards
Karen
Sorry, I must have missed this email.
No problem,
I’ll reopen the claim and send a new light for your attention
Kind regards
Karen
Show
Claire Folland
added a comment - Hi Claire,
Sorry, I must have missed this email.
No problem,
I’ll reopen the claim and send a new light for your attention
Kind regards
Karen
Hi Claire,
I have been asked again today by the owners of Holywell 18 for an update on the warranty claim for the non working light and missing shower cap. The light is internally damaged, and non repairable so will need to be replaced. I know I can get these from Arleigh. And I have had a good look online and cannot find a replacement cap or even a matching riser kit for the shower, on the Arleigh site and more. Would you please be able to let me know a rough timescale on these parts? Happy to fit them here on site myself. Also, I managed to locate 2 spare new Atlas exterior lights, so I have replaced the one on Holywell 15. So only the leaking towel rail is now outstanding.
Thankyou,
Callum
I have been asked again today by the owners of Holywell 18 for an update on the warranty claim for the non working light and missing shower cap. The light is internally damaged, and non repairable so will need to be replaced. I know I can get these from Arleigh. And I have had a good look online and cannot find a replacement cap or even a matching riser kit for the shower, on the Arleigh site and more. Would you please be able to let me know a rough timescale on these parts? Happy to fit them here on site myself. Also, I managed to locate 2 spare new Atlas exterior lights, so I have replaced the one on Holywell 15. So only the leaking towel rail is now outstanding.
Thankyou,
Callum
Show
Claire Folland
added a comment - Hi Claire,
I have been asked again today by the owners of Holywell 18 for an update on the warranty claim for the non working light and missing shower cap. The light is internally damaged, and non repairable so will need to be replaced. I know I can get these from Arleigh. And I have had a good look online and cannot find a replacement cap or even a matching riser kit for the shower, on the Arleigh site and more. Would you please be able to let me know a rough timescale on these parts? Happy to fit them here on site myself. Also, I managed to locate 2 spare new Atlas exterior lights, so I have replaced the one on Holywell 15. So only the leaking towel rail is now outstanding.
Thankyou,
Callum