Details
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Type:
Lampshades/lights (2 weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Hollywell 15
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Hire_or_Retail:Retail
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Serial:AT022161/13
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Model:Debonair
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Year:2022
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Size:38x12
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Status Colour:
Resolved
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Stock_Number:38410
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Times Scheduled:1
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Park_Company:Silverbow Caravan Park
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Park_Postcode:TR4 9NX
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Park_Contact:Mr & Mrs Taylor
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Park_Phone:01872572347
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Park_Code:SILV01
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL28 8QA | |
| Park_Email | daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk | |
| Park_Phone | 01841 520520 or 07799115159 | |
| Park_Code | seve03 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Meryn | |
| Park_City | Padstow | |
| Park_Address | Seven Bays Park |
| Attachment | Capture.JPG [ 392848 ] |
| Attachment | Capture.JPG [ 392849 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, submitted into atlas
Show
Claire Folland
added a comment - received email from park, submitted into atlas
| Park_Company | Seven Bays Park | Silverbow Caravan Park |
| Park_Contact | Mr & Mrs Taylor | |
| Park_Postcode | PL28 8QA | TR4 9NX |
| Park_Email | daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk | |
| Park_Phone | 01841 520520 or 07799115159 | 01872572347 |
| Park_Code | seve03 | SILV01 |
| Park_Key_Account | Yes | No |
| Park_Address2 | St Meryn | Goonhavern |
| Park_City | Padstow | Near Truro |
| Park_Address | Seven Bays Park | Silverbow Caravan Park |
Morning Claire,
Hope you’re well
Regarding the attached claim.
Unfortunately this has been rejected as the issue is out of Warranty.
Kind regards
Karen
advised park
Hope you’re well
Regarding the attached claim.
Unfortunately this has been rejected as the issue is out of Warranty.
Kind regards
Karen
advised park
Show
Claire Folland
added a comment - Morning Claire,
Hope you’re well
Regarding the attached claim.
Unfortunately this has been rejected as the issue is out of Warranty.
Kind regards
Karen
advised park
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Hi Claire,
Sorry, I must have missed this email.
No problem,
I’ll reopen the claim and send a new light for your attention
Kind regards
Karen
Sorry, I must have missed this email.
No problem,
I’ll reopen the claim and send a new light for your attention
Kind regards
Karen
Show
Claire Folland
added a comment - Hi Claire,
Sorry, I must have missed this email.
No problem,
I’ll reopen the claim and send a new light for your attention
Kind regards
Karen
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Hi Claire,
I have been asked again today by the owners of Holywell 18 for an update on the warranty claim for the non working light and missing shower cap. The light is internally damaged, and non repairable so will need to be replaced. I know I can get these from Arleigh. And I have had a good look online and cannot find a replacement cap or even a matching riser kit for the shower, on the Arleigh site and more. Would you please be able to let me know a rough timescale on these parts? Happy to fit them here on site myself. Also, I managed to locate 2 spare new Atlas exterior lights, so I have replaced the one on Holywell 15. So only the leaking towel rail is now outstanding.
Thankyou,
Callum
I have been asked again today by the owners of Holywell 18 for an update on the warranty claim for the non working light and missing shower cap. The light is internally damaged, and non repairable so will need to be replaced. I know I can get these from Arleigh. And I have had a good look online and cannot find a replacement cap or even a matching riser kit for the shower, on the Arleigh site and more. Would you please be able to let me know a rough timescale on these parts? Happy to fit them here on site myself. Also, I managed to locate 2 spare new Atlas exterior lights, so I have replaced the one on Holywell 15. So only the leaking towel rail is now outstanding.
Thankyou,
Callum
Show
Claire Folland
added a comment - Hi Claire,
I have been asked again today by the owners of Holywell 18 for an update on the warranty claim for the non working light and missing shower cap. The light is internally damaged, and non repairable so will need to be replaced. I know I can get these from Arleigh. And I have had a good look online and cannot find a replacement cap or even a matching riser kit for the shower, on the Arleigh site and more. Would you please be able to let me know a rough timescale on these parts? Happy to fit them here on site myself. Also, I managed to locate 2 spare new Atlas exterior lights, so I have replaced the one on Holywell 15. So only the leaking towel rail is now outstanding.
Thankyou,
Callum
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 27s | 1 | Claire Folland | 29/Nov/24 2:24 PM | |||||
|
2s | 1 | Claire Folland | 03/Dec/24 2:00 PM | |||||
|
56d 19h 49m | 1 | Claire Folland | 29/Jan/25 9:50 AM | |||||
|
2s | 1 | Claire Folland | 29/Jan/25 9:50 AM | |||||
|
3s | 1 | Claire Folland | 29/Jan/25 9:50 AM | |||||
|
3d 23h 35m | 2 | Claire Folland | 29/Jan/25 9:50 AM | |||||
|
2s | 1 | Claire Folland | 29/Jan/25 9:50 AM | |||||
|
120d 23h 56m | 1 | Claire Folland | 30/May/25 10:47 AM | |||||
|
2s | 1 | Claire Folland | 30/May/25 10:47 AM | |||||
|
4s | 1 | Claire Folland | 30/May/25 10:47 AM | |||||
|
3s | 1 | Claire Folland | 30/May/25 10:47 AM |
