Details

    • Type: Taps (4 Weeks) Taps (4 Weeks)
    • Status: Resolved
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      PV20
    • Hire_or_Retail:
      Retail
    • Serial:
      AT026380/14
    • Model:
      Lilac lodge
    • Year:
      2023
    • Size:
      40x16
    • ID Number:
      78241
    • Status Colour:
      Resolved Resolved
    • Stock_Number:
      40906
    • Times Scheduled:
      0
    • Park_Company:
       Ladram Bay Holiday Centre
    • Park_Postcode:
      EX9 7BX
    • Park_Phone:
      01395 568761
    • Park_Email:
      info@ladrambay.co.uk
    • Park_Code:
      LADR01
    • Park_Key_Account:
      Yes
    • SLA Status:
    1. Capture.JPG
      118 kB
    2. Capture.JPG
      76 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Summary CLONE - en-suite- no seal on right hand side of sink en-suite small chip in the sink
      Claire Folland made changes -
      Serial AT023680/14 AT026380/14
      Claire Folland made changes -
      Attachment Capture.JPG [ 394523 ]
      Claire Folland made changes -
      ID Number 78241
      Hide
      Claire Folland added a comment -
      received email from park, submitted into Atlas
      Show
      Claire Folland added a comment - received email from park, submitted into Atlas
      Claire Folland made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Rejected [ 10002 ]
      Hide
      Claire Folland added a comment -
      Hi Claire.

      This claim has been assessed all none manufacturing damage re chips, marks, dents, loose fittings etc have been rejected as not covered under warranty.

      The numerous lines for missing or poor silicon Atlas will assess without obligation as a goodwill gesture, these should have been reported at the point of sale and in some pictures, it doesn’t look like the product colour that Atlas would use hence assess without obligation.

      Atlas will attend to the doors and windows.

      Kind Regards

      Julia

      emailed park
      Show
      Claire Folland added a comment - Hi Claire. This claim has been assessed all none manufacturing damage re chips, marks, dents, loose fittings etc have been rejected as not covered under warranty. The numerous lines for missing or poor silicon Atlas will assess without obligation as a goodwill gesture, these should have been reported at the point of sale and in some pictures, it doesn’t look like the product colour that Atlas would use hence assess without obligation. Atlas will attend to the doors and windows. Kind Regards Julia emailed park
      Claire Folland made changes -
      Status Rejected [ 10002 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      1h 25m 1 Claire Folland 14/Jan/25 10:47 AM
      Submitted Submitted Acknowledged Acknowledged
      6d 3h 13m 1 Claire Folland 20/Jan/25 2:01 PM
      Acknowledged Acknowledged Rejected Rejected
      3s 1 Claire Folland 20/Jan/25 2:01 PM
      Rejected Rejected Resolved Resolved
      49d 21h 10m 1 Claire Folland 11/Mar/25 11:11 AM

        People

        • Assignee:
          Claire Folland
          Reporter:
          Claire Folland
          Participants:
        • Watchers:
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          Dates

          • Due:
            Created:
            Updated:
            Resolved: