Atlas
  1. Atlas
  2. ATL-11780

customer does not believe the oven is working correctly, cant even cook a pizza without burning the bottom with the top still being raw

          Details

          • Type: Oven (2 Weeks) Oven (2 Weeks)
          • Status: Resolved
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Responsibility:
            Manufacturer Attending
          • Plot:
            90
          • Hire_or_Retail:
            Retail
          • Serial:
            AT023516/14
          • Model:
            Heritage
          • Year:
            2023
          • Size:
            36x12
          • Status Colour:
            Resolved Resolved
          • Stock_Number:
            39809
          • Times Scheduled:
            1
          • Park_Company:
             Trelawne Manor Holiday Village
          • Park_Postcode:
            PL13 2NA
          • Park_Contact:
            Peter & Debbie Walker
          • Park_Phone:
            01503 272213
          • Park_Email:
            trelawne-owners@jfhols.co.uk
          • Park_Code:
            TREL03
          • Park_Key_Account:
            Yes
          • SLA Status:

            Description

            parks gas man has checked and believes oven is fine
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              Activity

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              Claire Folland created issue -
              Claire Folland made changes -
              Field Original Value New Value
              Park_Contact Peter & Debbie Walker
              Park_Postcode PL13 2NA
              Park_Email trelawne-owners@jfhols.co.uk
              Park_Phone 01503 272213
              Park_Code TREL03
              Park_Key_Account Yes
              Park_Address2 Trelawne
              Park_City Looe
              Park_Address Trelawne Manor Holiday Village
              Claire Folland made changes -
              Attachment Capture.JPG [ 399699 ]
              Claire Folland made changes -
              Attachment Capture.JPG [ 399700 ]
              Claire Folland made changes -
              Plot 90
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              Claire Folland added a comment -
              received email from park, they would like a 2nd opinion if possible, did not realise atlas had gone into administration, offered steve to have a look when he is in the area,
              Show
              Claire Folland added a comment - received email from park, they would like a 2nd opinion if possible, did not realise atlas had gone into administration, offered steve to have a look when he is in the area,
              Claire Folland made changes -
              Status Open [ 1 ] Submitted [ 10001 ]
              Claire Folland made changes -
              Status Submitted [ 10001 ] Acknowledged [ 10005 ]
              Claire Folland made changes -
              Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
              Claire Folland made changes -
              Attachment Capture.JPG [ 399701 ]
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              Claire Folland added a comment -
              Steve has had a look at this whilst on site, no notes on worksheet or date
              Show
              Claire Folland added a comment - Steve has had a look at this whilst on site, no notes on worksheet or date
              Claire Folland made changes -
              Times Scheduled 0 1
              Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
              Plot
              Claire Folland made changes -
              Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
              Resolution Completed [ 1 ]
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open Submitted Submitted
              		17m 43s 1 Claire Folland 24/Mar/25 12:35 PM
              Submitted Submitted Acknowledged Acknowledged
              		3s 1 Claire Folland 24/Mar/25 12:35 PM
              Acknowledged Acknowledged Worksheet Issued Worksheet Issued
              		1s 1 Claire Folland 24/Mar/25 12:35 PM
              Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
              		105d 21h 29m 1 Claire Folland 08/Jul/25 11:05 AM
              Engineer Scheduled Engineer Scheduled Resolved Resolved
              		41m 17s 1 Claire Folland 08/Jul/25 11:46 AM

                People

                • Assignee:
                  Claire Folland
                  Reporter:
                  Claire Folland
                  Participants:
                • Watchers:
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                  Dates

                  • Due:
                    Created:
                    Updated:
                    Resolved: