Details
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Type:
Wallboards/Ceiling Boards (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SURF99
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Park:Surf Bay - Winkleigh
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Postcode:EX19 8DW
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Responsibility:Manufacturer Attending
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Serial:AT008399/03
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Model:Pisces
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Size:39x12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | 27711-3.JPG [ 19031 ] | |
| Due Date | 2011-11-17 00:00:00.0 | 2011-12-01 00:00:00.0 |
| Issue Type | Doors windows & Shower Doors (4 Weeks) [ 4 ] | Structure/Wallboard/Floor/Ceiling/Gutters (6 Weeks) [ 6 ] |
| Summary | CLONE - En-suite window handle not catching - mechanism faulty | wallboard to left side of fire bowed and coming away |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Lorraine Pryor (Inactive)
added a comment -
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MICHELE AT ATLAS HAS CONFIRM THEY HAVE RECEIVED THIS CLAIM, NOT SURE OF A DATE AS OF 10TH NOV 11
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Lorraine Pryor (Inactive)
added a comment - MICHELE AT ATLAS HAS CONFIRM THEY HAVE RECEIVED THIS CLAIM, NOT SURE OF A DATE AS OF 10TH NOV 11
| Attachment | screenshot-1.jpg [ 19808 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Workflow | Surfbay [ 49910 ] | Copy of Surfbay [ 51937 ] |
| Workflow | Copy of Surfbay [ 51937 ] | Surfbay [ 59251 ] |
e-mailed michele to see when the engineer will be attending
Show
Lorraine Pryor (Inactive)
added a comment - e-mailed michele to see when the engineer will be attending
| Attachment | screenshot-2.jpg [ 20426 ] |
| Attachment | screenshot-3.jpg [ 20449 ] |
| Attachment | screenshot-4.jpg [ 20453 ] |
| Attachment | screenshot-5.jpg [ 20456 ] |
atlas are doing a two week run so this will be done either w/c 5th dec or w/c 12 dec.
Show
Lorraine Pryor (Inactive)
added a comment - atlas are doing a two week run so this will be done either w/c 5th dec or w/c 12 dec.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 12/Dec/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Work Scheduled | 12/Dec/11 | 25/Jan/12 |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts Expected | 25/Jan/12 |
Atlas engineers attended but advised they need to re-visit with replacement wallboards
Show
Claire Folland
added a comment - Atlas engineers attended but advised they need to re-visit with replacement wallboards
| Attachment | screenshot-6.jpg [ 20972 ] |
as of 10th jan, parts have been re-ordered by Atlas
Show
Lorraine Pryor (Inactive)
added a comment - as of 10th jan, parts have been re-ordered by Atlas
| Status | Parts Recieved [ 10003 ] | Parts on reorder [ 10009 ] |
| Attachment | screenshot-7.jpg [ 20973 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 25/Jan/12 | 6/Feb/12 |
| Parts Expected | 25/Jan/12 | 6/Feb/12 |
Claire has advised me that Graham from Atlas has advised Ade that there engineers will be in the area this week, but they may run out of time to do this job!
If they do run out of time then they will drop the board off and then ade will have to contact Atlas to see if they will pay us to do the job?
If they do run out of time then they will drop the board off and then ade will have to contact Atlas to see if they will pay us to do the job?
Show
Lorraine Pryor (Inactive)
added a comment - Claire has advised me that Graham from Atlas has advised Ade that there engineers will be in the area this week, but they may run out of time to do this job!
If they do run out of time then they will drop the board off and then ade will have to contact Atlas to see if they will pay us to do the job?
atlas engineer has just drop the wallboard off, he has 16 other jobs to do and doesn't have time to do this.
I will ask ade to e-mail the person at Atlas to see if they will pay for us to do this job?
I will ask ade to e-mail the person at Atlas to see if they will pay for us to do this job?
Show
Lorraine Pryor (Inactive)
added a comment - atlas engineer has just drop the wallboard off, he has 16 other jobs to do and doesn't have time to do this.
I will ask ade to e-mail the person at Atlas to see if they will pay for us to do this job?
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 07/Feb/12 4:56 PM |
E-mailed Andy Innes asking for authorisation to carry out this repair
Show
Adrienne Barwell (Inactive)
added a comment - E-mailed Andy Innes asking for authorisation to carry out this repair
| Attachment | screenshot-8.jpg [ 22103 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 6/Feb/12 | 20/Feb/12 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
Graham from Atlas has advised that Atlas will not authorise the repair, they will schedule their engineer to undertake the repair when he is next in the area
Show
Adrienne Barwell (Inactive)
added a comment - Graham from Atlas has advised that Atlas will not authorise the repair, they will schedule their engineer to undertake the repair when he is next in the area
Graham has advised engineers will be attending next week to fix wallboards
Show
Claire Folland
added a comment - Graham has advised engineers will be attending next week to fix wallboards
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 20/Feb/12 | 9/Apr/12 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Janette has confirmed engineer will be attending next week to fix wallboards
Show
Claire Folland
added a comment - Janette has confirmed engineer will be attending next week to fix wallboards
| Work Scheduled | 9/Apr/12 | 23/Apr/12 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Attachment | screenshot-9.jpg [ 24366 ] |
Graham has called to advise the engineer has had some bad news regarding his wife and is unable to attend, he has promised me an engineer will be here next week
Show
Claire Folland
added a comment - Graham has called to advise the engineer has had some bad news regarding his wife and is unable to attend, he has promised me an engineer will be here next week
| Work Scheduled | 23/Apr/12 | 30/Apr/12 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
complete by Atlas
Show
Claire Folland
added a comment - complete by Atlas
| Resolution | Completed [ 1 ] | |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 59251 ] | Manufacturers ver 2.0 [ 85585 ] |
| Workflow | Manufacturers ver 2.0 [ 85585 ] | Manufacturers ver 2.1 [ 123846 ] |
| Workflow | Manufacturers ver 2.1 [ 123846 ] | Manufacturers ver 2.2 [ 141083 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12m 32s | 1 | Claire Folland | 20/Oct/11 10:56 AM | |||||
|
27d 1h 18m | 1 | Lorraine Pryor (Inactive) | 11/Jan/12 2:42 PM | |||||
|
13d 39m | 1 | Lorraine Pryor (Inactive) | 24/Jan/12 3:22 PM | |||||
|
33d 2h 50m | 3 | Adrienne Barwell (Inactive) | 23/Feb/12 2:25 PM | |||||
|
21s | 3 | Adrienne Barwell (Inactive) | 23/Feb/12 2:25 PM | |||||
|
12s | 3 | Adrienne Barwell (Inactive) | 23/Feb/12 2:25 PM | |||||
|
22d 5h 9m | 4 | Adrienne Barwell (Inactive) | 23/Feb/12 2:25 PM | |||||
|
23d 21h 49m | 4 | Adrienne Barwell (Inactive) | 23/Feb/12 2:25 PM | |||||
|
20s | 4 | Adrienne Barwell (Inactive) | 23/Feb/12 2:25 PM | |||||
|
47d 15h 38m | 4 | Claire Folland | 04/Apr/12 12:21 PM | |||||
|
1h 58m | 4 | Claire Folland | 04/Apr/12 12:21 PM | |||||
|
13d 21h 19m | 1 | Claire Folland | 18/Apr/12 9:41 AM | |||||
|
6d 4h 32m | 1 | Claire Folland | 24/Apr/12 2:13 PM | |||||
|
7d 23h 9m | 1 | Claire Folland | 02/May/12 1:22 PM | |||||
|
23d 1h 19m | 1 | Claire Folland | 25/May/12 2:42 PM |
