Details
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Type:
Plumbing (3 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:BEVE01
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Park:BEVERLEY PARKS
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Postcode:TQ4 7JE
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Responsibility:SurfBay Attending
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Plot:372
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Hire_or_Retail:Retail
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Serial:AT009308/04
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Model:Atlas SAPPHIRE
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Size:35 x 12 x 2
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Status Colour:
Complete
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Stock_Number:28401
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Park_Company:Not defined
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Additional Contact Details:
Description
They have now sold this van, to Mr & Mrs Trigg and they are due to move in 01.08.14. They are trying to commission the van and they have found that the grab rings will not come off the sink, they are unable to remove it as the sink has a work top unit .
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Small Fittings (8 Weeks) [ 1 ] | Plumbing (3 weeks) [ 45 ] |
| Description | The customer has advised that the veneer is peeling of the main bathroom door this van was delivered 29-04-10 so I am expecting this to be rejected. | They have now sold this van, to Mr & Mrs Trigg and they are due to move in 01.08.14. They are trying to commission the van and they have found that the grab rings will not come off the sink, they are unable to remove it as the sink has a work top unit . |
| Due Date | 08/Aug/11 | 21/Aug/14 |
| ID Number | sbh001896 | |
| Plot | H26 | 372 |
| Serial | 6955H | AT009308/04 |
| PRN | SBH000235/WQ | |
| Hire_or_Retail | Retail [ 10251 ] | |
| Size | 35 X 12 | 35 x 12 x 2 |
| Model | MOSELLE | Atlas SAPPHIRE |
| Stock_Number | 28401 |
| Project | Swift [ 10018 ] | Atlas [ 10040 ] |
| Key |
|
|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Contact Details |
Tim 01803 843887
Beverley Parks (Goodrington) Ltd Goodrington Road Paignton Devon TQ4 7JE |
| Attachment | screenshot-1.jpg [ 68454 ] |
Keith tried to release the sink from the vanity unit worktop but could not cut through the silicon as there is not enough room to do anything and you cannot remove the tap due to the depth between the worktop and the tap
Show
Ellie W (Inactive)
added a comment - Keith tried to release the sink from the vanity unit worktop but could not cut through the silicon as there is not enough room to do anything and you cannot remove the tap due to the depth between the worktop and the tap
| Attachment | CCF11082014_00042.jpg [ 69433 ] | |
| Attachment | CCF11082014_00043.jpg [ 69434 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Attachment | 14.08.14.jpg [ 69816 ] |
As we haven't had this claim Authorised by Atlas yet, I have forward the original e-mail to Atlas asking them to look at this, I have also put what our engineer has report.
I've also asked them if they can let us know when they are able to send an engineer out to this issue.
No waiting for a reply
I've also asked them if they can let us know when they are able to send an engineer out to this issue.
No waiting for a reply
Show
Lorraine Pryor (Inactive)
added a comment - As we haven't had this claim Authorised by Atlas yet, I have forward the original e-mail to Atlas asking them to look at this, I have also put what our engineer has report.
I've also asked them if they can let us know when they are able to send an engineer out to this issue.
No waiting for a reply
| Attachment | screenshot-2.jpg [ 69817 ] |
| Assignee | Claire Folland [ claire ] | Maureen Hooper [ maureenh ] |
tried to call Tim to find out if this has been rectified, he is on holiday until next wed, no one else on the park can help me,the lady on reception advised to send Tim and email as he may check them.
Have sent emails to both Atlas and Tim
Have sent emails to both Atlas and Tim
Show
Claire Folland
added a comment - tried to call Tim to find out if this has been rectified, he is on holiday until next wed, no one else on the park can help me,the lady on reception advised to send Tim and email as he may check them.
Have sent emails to both Atlas and Tim
| Attachment | 2.9.14.jpg [ 71266 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Atlas have advised their engineer completed this on the 21-8-14
Show
Claire Folland
added a comment - Atlas have advised their engineer completed this on the 21-8-14
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 31/May/11 4:29 PM | 21/Aug/14 4:29 PM |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Manufacturers ver 2.0 [ 110518 ] | Manufacturers ver 2.1 [ 123384 ] |
| Workflow | Manufacturers ver 2.1 [ 123384 ] | Manufacturers ver 2.2 [ 140685 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11m 23s | 1 | Lorraine Pryor (Inactive) | 31/Jul/14 3:27 PM | |||||
|
32d 21h 55m | 1 | Claire Folland | 02/Sep/14 1:23 PM | |||||
|
1m 6s | 1 | Claire Folland | 02/Sep/14 1:24 PM | |||||
|
14s | 1 | Claire Folland | 02/Sep/14 1:24 PM | |||||
|
4s | 1 | Claire Folland | 02/Sep/14 1:24 PM | |||||
|
2s | 1 | Claire Folland | 02/Sep/14 1:24 PM |
I will issues a work sheet as we might be in the area next week and if so we can get our engineer to have a look and see what they can do as the owners are due to move in tomorrow.