Details
-
Type:
Electrical Faults (2 Weeks)
-
Status: Complete
-
Priority:
Critical
-
Resolution: Completed
-
Labels:None
-
Customer Code:MEAD01
-
Park:Meadow Bank
-
Postcode:BH23 2PQ
-
Responsibility:RTM
-
Serial:AT008620/03
-
Model:Capricorn
-
Size:28X12
-
Status Colour:
Complete
-
Park_Company:Not defined
-
SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - scatter cushion marked | light shade base is bent in main bedroom |
| Issue Type | Upholstery/bedding/curtains/mattress (8 weeks) [ 12 ] | Electrical (2 Weeks) [ 8 ] |
| Due Date | 2012-02-06 00:00:00.0 | 2011-12-26 00:00:00.0 |
Hide
Claire Folland
added a comment -
Permalink
submitted
Show
Claire Folland
added a comment - submitted
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.jpg [ 20577 ] |
| Attachment | screenshot-2.jpg [ 20578 ] |
| Attachment | screenshot-3.jpg [ 20579 ] |
I have e-mailed claire to ask if she can call Atlas on wed 4th jan to check they have received this claim.
Show
Lorraine Pryor (Inactive)
added a comment - I have e-mailed claire to ask if she can call Atlas on wed 4th jan to check they have received this claim.
emailed Janette at Atlas as could not get hold of her on the phone
Show
Claire Folland
added a comment - emailed Janette at Atlas as could not get hold of her on the phone
Janette has confirmed they have received claim and an engineer will be attending wc 6-2-12
Show
Claire Folland
added a comment - Janette has confirmed they have received claim and an engineer will be attending wc 6-2-12
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 05/Jan/12 1:08 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 6/Feb/12 |
Atlas outstanding reports state that they have ref this to Belfields
Show
Lorraine Pryor (Inactive)
added a comment - Atlas outstanding reports state that they have ref this to Belfields
| Work Scheduled | 6/Feb/12 |
| Attachment | screenshot-4.jpg [ 20926 ] |
<p>Michele at Atlas has check for me and this is still on there oustanding list as of 26th jan.</p>
Show
Lorraine Pryor (Inactive)
added a comment - <p>Michele at Atlas has check for me and this is still on there oustanding list as of 26th jan.</p>
| Category | Manufacturer Attending | RTM |
| Attachment | screenshot-5.jpg [ 21521 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
This is still showing on Atlas outstanding list, but it doesn't state when their engineer ill be attending I have sent and e-mail to Michele to ask?
Show
Lorraine Pryor (Inactive)
added a comment - This is still showing on Atlas outstanding list, but it doesn't state when their engineer ill be attending I have sent and e-mail to Michele to ask?
this is on Atlas weekly oustanding list sent on fri 17th Feb 12, its states that they attended w/c 06th feb, and now requirer parts. So will have to re-vist when they have parts..
Show
Lorraine Pryor (Inactive)
added a comment - this is on Atlas weekly oustanding list sent on fri 17th Feb 12, its states that they attended w/c 06th feb, and now requirer parts. So will have to re-vist when they have parts..
| Priority | High [ 23 ] | Critical [ 24 ] |
| Work Scheduled | 5/Mar/12 | |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
As of the 27th Feb, Michele e-mail states that the surf bay outstanding jobs should be done
w/c 05th March.
w/c 05th March.
Show
Lorraine Pryor (Inactive)
added a comment - As of the 27th Feb, Michele e-mail states that the surf bay outstanding jobs should be done
w/c 05th March.
This is still outstanding on Atlas weekly report dated 02nd march 2012.
Its states that there engineer has attend w/c 06.02.12 parts required, re vsist.
Its states that there engineer has attend w/c 06.02.12 parts required, re vsist.
Show
Lorraine Pryor (Inactive)
added a comment - This is still outstanding on Atlas weekly report dated 02nd march 2012.
Its states that there engineer has attend w/c 06.02.12 parts required, re vsist.
| Attachment | screenshot-6.jpg [ 23032 ] |
| Attachment | screenshot-7.jpg [ 23033 ] |
complete by Atlas February 2012
Show
Claire Folland
added a comment - complete by Atlas February 2012
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 65025 ] | Manufacturers ver 2.0 [ 85412 ] |
| Workflow | Manufacturers ver 2.0 [ 85412 ] | Manufacturers ver 2.1 [ 123691 ] |
| Workflow | Manufacturers ver 2.1 [ 123691 ] | Manufacturers ver 2.2 [ 140930 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
14m 4s | 1 | Claire Folland | 12/Dec/11 11:13 AM | |||||
|
24d 1h 54m | 1 | Claire Folland | 05/Jan/12 1:08 PM | |||||
|
3s | 1 | Claire Folland | 05/Jan/12 1:08 PM | |||||
|
9s | 1 | Claire Folland | 05/Jan/12 1:08 PM | |||||
|
1s | 1 | Claire Folland | 05/Jan/12 1:08 PM | |||||
|
7s | 1 | Claire Folland | 05/Jan/12 1:08 PM | |||||
|
53d 22h 25m | 1 | Lorraine Pryor (Inactive) | 28/Feb/12 11:34 AM | |||||
|
13d 4m | 1 | Claire Folland | 12/Mar/12 11:38 AM | |||||
|
3s | 1 | Claire Folland | 12/Mar/12 11:38 AM |
