Details
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Type:
Lampshades/lights (2 weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:PENT01
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Park:Pentewan Sands
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Postcode:PL26 6BT
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Responsibility:Manufacturer Attending
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Plot:W17
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Serial:AT008725/03
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Model:Andromeda
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Size:36x12x2
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Status Colour:
Complete
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Park_Company:Not defined
Activity
| Field | Original Value | New Value |
|---|---|---|
| Category | SurfBay Attending | Manufacturer Attending |
| Summary | CLONE - PDI to be carried out | all 4 silver sprayed glass shades are sprayed off centre |
| Due Date | 2012-01-23 00:00:00.0 | 2012-02-20 00:00:00.0 |
| Work Scheduled | 6/Feb/12 | |
| Issue Type | 1Week [ 15 ] | Lampshades (2 weeks) [ 9 ] |
| Plot | W17 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.jpg [ 23004 ] |
AT008725/03 ALL 4 SILVER SPRAYED GLASS SHADES ARE SPRAYED OFF CENTRE – Submitted by claire 6th feb Michele emailed you on the 7/2/12 - 11.22am as the claim was completed correctly i.e. filled in with a serial number etc and we have not received it back again.
The above is on the e-mail from janette dated 06 march 12- after waiting since feb for a reply.
Claire said she did get an e-mail back from michele and she re-sent the warranty.
Claire will look into this now.
The above is on the e-mail from janette dated 06 march 12- after waiting since feb for a reply.
Claire said she did get an e-mail back from michele and she re-sent the warranty.
Claire will look into this now.
Show
Lorraine Pryor (Inactive)
added a comment - AT008725/03 ALL 4 SILVER SPRAYED GLASS SHADES ARE SPRAYED OFF CENTRE – Submitted by claire 6th feb Michele emailed you on the 7/2/12 - 11.22am as the claim was completed correctly i.e. filled in with a serial number etc and we have not received it back again.
The above is on the e-mail from janette dated 06 march 12- after waiting since feb for a reply.
Claire said she did get an e-mail back from michele and she re-sent the warranty.
Claire will look into this now.
| Priority | Normal [ 21 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
emailed Janette asking for an update
Show
Claire Folland
added a comment - emailed Janette asking for an update
| Attachment | screenshot-2.jpg [ 24192 ] |
Janette has advised they have never received this claim, will re-send
Show
Claire Folland
added a comment - Janette has advised they have never received this claim, will re-send
emailed claim to michele
Show
Claire Folland
added a comment - emailed claim to michele
now on Atlas outstanding list
Show
Claire Folland
added a comment - now on Atlas outstanding list
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Chased Janette for a progress report
Show
Adrienne Barwell (Inactive)
added a comment - Chased Janette for a progress report
| Attachment | screenshot-3.jpg [ 25279 ] |
Janette has advises these have been sent by courier 8-5-12
Show
Claire Folland
added a comment - Janette has advises these have been sent by courier 8-5-12
| Resolution | Completed [ 1 ] | |
| Status | Acknowledged [ 10005 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 65476 ] | Manufacturers ver 2.0 [ 85588 ] |
| Workflow | Manufacturers ver 2.0 [ 85588 ] | Manufacturers ver 2.1 [ 123895 ] |
| Workflow | Manufacturers ver 2.1 [ 123895 ] | Manufacturers ver 2.2 [ 141131 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
20h 56m | 1 | Claire Folland | 07/Feb/12 10:51 AM | |||||
|
77d 1h 21m | 1 | Claire Folland | 24/Apr/12 1:12 PM | |||||
|
16d 1h 22m | 1 | Claire Folland | 10/May/12 2:34 PM | |||||
|
4s | 1 | Claire Folland | 10/May/12 2:34 PM |
Have sent an e-mail to Janette to see why?