Details

    • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
    • Status: Complete
    • Priority: Critical Critical
    • Resolution: Completed
    • Labels:
      None
    • Customer Code:
      NETH01
    • Park:
      Netherdale
    • Postcode:
      BS25 1NH
    • Responsibility:
      Manufacturer Attending
    • Plot:
      2
    • Serial:
      AT008750/03
    • Model:
      Aurora
    • Size:
      28x12
    • Status Colour:
      Complete Complete
    • Park_Company:
       Not defined
    • SLA Status:

      Description

      this issue has been reported by Darren Langston from Atlas via e-mail to Jeanette.
      Screen shoot attached.
      1. screenshot-1.jpg
        163 kB
      2. screenshot-2.jpg
        80 kB
      3. screenshot-3.jpg
        227 kB

        Activity

        Lorraine Pryor (Inactive) created issue -
        Hide
        Lorraine Pryor (Inactive) added a comment - - edited
        this was reported by Darren Langston from Atlas via e-mail to Jeanette.
        I have attached a screen shot of the e-mail
        Show
        Lorraine Pryor (Inactive) added a comment - - edited this was reported by Darren Langston from Atlas via e-mail to Jeanette. I have attached a screen shot of the e-mail
        Lorraine Pryor (Inactive) made changes -
        Field Original Value New Value
        Attachment screenshot-1.jpg [ 21857 ]
        Lorraine Pryor (Inactive) made changes -
        Status Open [ 1 ] Submitted [ 10001 ]
        Lorraine Pryor (Inactive) made changes -
        Attachment screenshot-2.jpg [ 21869 ]
        Hide
        Claire Folland added a comment -
        michele has advised Atlas are back in the area next week, tried to call the park but no answer
        Show
        Claire Folland added a comment - michele has advised Atlas are back in the area next week, tried to call the park but no answer
        Claire Folland made changes -
        Status Submitted [ 10001 ] Acknowledged [ 10005 ]
        Claire Folland made changes -
        Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
        Claire Folland made changes -
        Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
        Claire Folland made changes -
        Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
        Claire Folland made changes -
        Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
        Work Scheduled 5/Mar/12
        Hide
        Claire Folland added a comment -
        tried to call park again several times but still no answer
        Show
        Claire Folland added a comment - tried to call park again several times but still no answer
        Lorraine Pryor (Inactive) made changes -
        Attachment screenshot-3.jpg [ 22997 ]
        Hide
        Claire Folland added a comment -
        Atlas engineer called to advise he is still unable to get hold of the park, he would like to attend tuesday morning if possible, rang the park no answer, spoke to mike he will try and get hold of the park.
        owner of the park called into the Brean office, mike advised them the atlas engineer will be there on Tuesday, she was happy with this, called the Atlas engineer back to advise.
        Show
        Claire Folland added a comment - Atlas engineer called to advise he is still unable to get hold of the park, he would like to attend tuesday morning if possible, rang the park no answer, spoke to mike he will try and get hold of the park. owner of the park called into the Brean office, mike advised them the atlas engineer will be there on Tuesday, she was happy with this, called the Atlas engineer back to advise.
        Claire Folland made changes -
        Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
        Work Scheduled 5/Mar/12 13/Mar/12
        Adrienne Barwell (Inactive) made changes -
        Priority Normal [ 21 ] High [ 23 ]
        Adrienne Barwell (Inactive) made changes -
        Priority High [ 23 ] Critical [ 24 ]
        Hide
        Claire Folland added a comment -
        Janette has confirmed engineer will be attending next week
        Show
        Claire Folland added a comment - Janette has confirmed engineer will be attending next week
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Chased Janette for a progress report
        Show
        Adrienne Barwell (Inactive) added a comment - Chased Janette for a progress report
        Hide
        Claire Folland added a comment -
        chased michele for an update
        Show
        Claire Folland added a comment - chased michele for an update
        Hide
        Claire Folland added a comment -
        michele has advised this is complete
        Show
        Claire Folland added a comment - michele has advised this is complete
        Claire Folland made changes -
        Resolution Completed [ 1 ]
        Status Engineer Visit Rescheduled [ 10010 ] Resolved [ 5 ]
        Claire Folland made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        Mark Lock (Inactive) made changes -
        Workflow Surfbay [ 65498 ] Manufacturers ver 2.0 [ 85596 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Manufacturers ver 2.0 [ 85596 ] Manufacturers ver 2.1 [ 123886 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Manufacturers ver 2.1 [ 123886 ] Manufacturers ver 2.2 [ 141122 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Submitted Submitted
        3m 54s 1 Lorraine Pryor (Inactive) 07/Feb/12 2:49 PM
        Submitted Submitted Acknowledged Acknowledged
        24d 4m 1 Claire Folland 02/Mar/12 2:53 PM
        Acknowledged Acknowledged Parts ordered Parts ordered
        2s 1 Claire Folland 02/Mar/12 2:53 PM
        Parts ordered Parts ordered Parts Recieved Parts Recieved
        4s 1 Claire Folland 02/Mar/12 2:53 PM
        Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
        1s 1 Claire Folland 02/Mar/12 2:53 PM
        Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
        4s 1 Claire Folland 02/Mar/12 2:53 PM
        Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled  Engineer Visit Rescheduled
        6d 23h 19m 1 Claire Folland 09/Mar/12 2:13 PM
        Engineer Visit Rescheduled  Engineer Visit Rescheduled Resolved Resolved
        61d 22h 53m 1 Claire Folland 10/May/12 2:06 PM
        Resolved Resolved Complete Complete
        22d 45m 1 Claire Folland 01/Jun/12 2:52 PM

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            Dates

            • Due:
              Created:
              Updated:
              Resolved:
              Work Scheduled: