Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:NETH01
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Park:Netherdale
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Postcode:BS25 1NH
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Responsibility:Manufacturer Attending
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Plot:2
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Serial:AT008750/03
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Model:Aurora
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Size:28x12
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
this issue has been reported by Darren Langston from Atlas via e-mail to Jeanette.
Screen shoot attached.
Screen shoot attached.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 21857 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.jpg [ 21869 ] |
michele has advised Atlas are back in the area next week, tried to call the park but no answer
Show
Claire Folland
added a comment - michele has advised Atlas are back in the area next week, tried to call the park but no answer
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 5/Mar/12 |
tried to call park again several times but still no answer
Show
Claire Folland
added a comment - tried to call park again several times but still no answer
| Attachment | screenshot-3.jpg [ 22997 ] |
Atlas engineer called to advise he is still unable to get hold of the park, he would like to attend tuesday morning if possible, rang the park no answer, spoke to mike he will try and get hold of the park.
owner of the park called into the Brean office, mike advised them the atlas engineer will be there on Tuesday, she was happy with this, called the Atlas engineer back to advise.
owner of the park called into the Brean office, mike advised them the atlas engineer will be there on Tuesday, she was happy with this, called the Atlas engineer back to advise.
Show
Claire Folland
added a comment - Atlas engineer called to advise he is still unable to get hold of the park, he would like to attend tuesday morning if possible, rang the park no answer, spoke to mike he will try and get hold of the park.
owner of the park called into the Brean office, mike advised them the atlas engineer will be there on Tuesday, she was happy with this, called the Atlas engineer back to advise.
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 5/Mar/12 | 13/Mar/12 |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
Janette has confirmed engineer will be attending next week
Show
Claire Folland
added a comment - Janette has confirmed engineer will be attending next week
Chased Janette for a progress report
Show
Adrienne Barwell (Inactive)
added a comment - Chased Janette for a progress report
chased michele for an update
Show
Claire Folland
added a comment - chased michele for an update
michele has advised this is complete
Show
Claire Folland
added a comment - michele has advised this is complete
| Resolution | Completed [ 1 ] | |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 65498 ] | Manufacturers ver 2.0 [ 85596 ] |
| Workflow | Manufacturers ver 2.0 [ 85596 ] | Manufacturers ver 2.1 [ 123886 ] |
| Workflow | Manufacturers ver 2.1 [ 123886 ] | Manufacturers ver 2.2 [ 141122 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 54s | 1 | Lorraine Pryor (Inactive) | 07/Feb/12 2:49 PM | |||||
|
24d 4m | 1 | Claire Folland | 02/Mar/12 2:53 PM | |||||
|
2s | 1 | Claire Folland | 02/Mar/12 2:53 PM | |||||
|
4s | 1 | Claire Folland | 02/Mar/12 2:53 PM | |||||
|
1s | 1 | Claire Folland | 02/Mar/12 2:53 PM | |||||
|
4s | 1 | Claire Folland | 02/Mar/12 2:53 PM | |||||
|
6d 23h 19m | 1 | Claire Folland | 09/Mar/12 2:13 PM | |||||
|
61d 22h 53m | 1 | Claire Folland | 10/May/12 2:06 PM | |||||
|
22d 45m | 1 | Claire Folland | 01/Jun/12 2:52 PM |
I have attached a screen shot of the e-mail