Details
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Type:
Exterior Panels (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:LV2 Mr Hughes
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Serial:AT009925/04
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Model:Lilac Lodge
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Year:2013
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Size:40x20
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Status Colour:
Complete
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Order No:AS9228/5035
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Stock_Number:29055
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Times Scheduled:1
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Park_Company:Trevella Caravan Park
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Park_Postcode:TR8 5EW
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Park_Contact:Karen
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Park_Phone:01637 830308 // Kurt's direct line 01637 830307
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Park_Email:rob.lomas@trevella.co.uk or sales Karen.Keyte@trevella.co.uk]
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Park_Code:TREV06
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Park_Key_Account:Yes
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SLA Status:
Issue Links
- FF-depends on
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GW-720
exterior cladding is splitting and a lot of sap is coming out
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- Complete
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- Same Van
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CHARGE-3433
touch up” pen for cladding - Can- excel colour Sierra - Park PO no TV02210
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- Complete
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GW-3385
Lounge carpet needs replacing
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- Complete
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Activity
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Adrienne Barwell (Inactive)
added a comment -
Permalink
work carried out
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Adrienne Barwell (Inactive)
added a comment - work carried out
Updated Josh
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Adrienne Barwell (Inactive)
added a comment - Updated Josh
Josh has now asked if we have been given any silicone with the cladding, I don't know the answer to this as Vanessa just advised that she was sorting the cladding kit for me. I have phoned ECS and left a message asking if they had provided the correct colour silicone with the cladding and I am currently awaiting their response.
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Adrienne Barwell (Inactive)
added a comment - Josh has now asked if we have been given any silicone with the cladding, I don't know the answer to this as Vanessa just advised that she was sorting the cladding kit for me. I have phoned ECS and left a message asking if they had provided the correct colour silicone with the cladding and I am currently awaiting their response.
Trevella are getting the decking removed tomorrow
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Adrienne Barwell (Inactive)
added a comment - Trevella are getting the decking removed tomorrow
I have e-mailed the site to see if this can be removed or dismantled - awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed the site to see if this can be removed or dismantled - awaiting response
This issue has been reported again by the customer - I have linked it to the old issue which was opened for it on GW-2346
The customer has reported to Richard @ Trevella that the wood is splitting once again.
I have explained to Richard that we have previously rectified this issue and it is unlikely to be something we are willing to do as a gesture of goodwill again. I have passed on the advice that Atlas do not provide a strict care plan for the wood due to the broad variations in location (this van is around 10 mins from the coast)
I have asked Richard to send me some photographs of the issue and he has asked me to advise of the next step which is likely to be quote which I would assume the customer will be unhappy with as he has said the van is not 'fit for purpose'
I will await the email from Richard and speak to Adrienne about this
The customer has reported to Richard @ Trevella that the wood is splitting once again.
I have explained to Richard that we have previously rectified this issue and it is unlikely to be something we are willing to do as a gesture of goodwill again. I have passed on the advice that Atlas do not provide a strict care plan for the wood due to the broad variations in location (this van is around 10 mins from the coast)
I have asked Richard to send me some photographs of the issue and he has asked me to advise of the next step which is likely to be quote which I would assume the customer will be unhappy with as he has said the van is not 'fit for purpose'
I will await the email from Richard and speak to Adrienne about this
Show
Ellie W (Inactive)
added a comment - This issue has been reported again by the customer - I have linked it to the old issue which was opened for it on GW-2346
The customer has reported to Richard @ Trevella that the wood is splitting once again.
I have explained to Richard that we have previously rectified this issue and it is unlikely to be something we are willing to do as a gesture of goodwill again. I have passed on the advice that Atlas do not provide a strict care plan for the wood due to the broad variations in location (this van is around 10 mins from the coast)
I have asked Richard to send me some photographs of the issue and he has asked me to advise of the next step which is likely to be quote which I would assume the customer will be unhappy with as he has said the van is not 'fit for purpose'
I will await the email from Richard and speak to Adrienne about this