Details
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Type:
Plumbing Leak (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:48
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Hire_or_Retail:Retail
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Serial:At012267/07
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Manufacturer:Atlas
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Model:Status
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Year:2016
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Size:38x12
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Status Colour:
Complete
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Stock_Number:31555
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Times Scheduled:1
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Park_Company:Surf Bay Holiday Park
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Park_Postcode:EX39 1HD
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Park_Contact:Mr Taylor
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Park_Phone:01237 471833
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Park_Email:surfbayholidaypark@surfbay.co.uk
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Park_Code:SURF02
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mr Taylor | |
| Park_Postcode | EX39 1HD | |
| Park_Email | surfbayholidaypark@surfbay.co.uk | |
| Park_Phone | 1237471833 | |
| Park_Code | SURF02 | |
| Park_Key_Account | No | |
| Park_Address2 | Golf Links Road | |
| Park_City | Westward Ho! | |
| Park_Address | Surf Bay Holiday Park |
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Debbie Bartlett (Inactive)
added a comment -
Permalink
The park have called to report this issue. Giles from town and country has had a look and reported that the Boiler expansion vessel is leaking. I have called Atlas an they have advised that I submit the issue. Giles is happy to attend and sort the issue. Atlas to advise if this is ok. Warranty form attached.
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Debbie Bartlett (Inactive)
added a comment - The park have called to report this issue. Giles from town and country has had a look and reported that the Boiler expansion vessel is leaking. I have called Atlas an they have advised that I submit the issue. Giles is happy to attend and sort the issue. Atlas to advise if this is ok. Warranty form attached.
| Attachment | claim submitted to Atlas .png [ 146240 ] |
| Attachment | claim submitted to Atlas .png [ 146247 ] |
| Attachment | ATL-3648.docx [ 146249 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | email to Vanessa .png [ 147602 ] |
Vanessa emailed requested a date of sale for this van I have updated her. Email attached.
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Debbie Bartlett (Inactive)
added a comment - Vanessa emailed requested a date of sale for this van I have updated her. Email attached.
I have spoken to Harvey who has said that this is really urgent and wants to know what is going on. I have said that i couldn't see an authorisation code and would chase Atlas.
Debbie has said that vanessa was waiting for DofS and has provided it. I have spoken to Emma at Atlas asking if she can get Morco to Authorise it. She has said that she will refer this over and update me when she has some more information. Call 12.18.
Debbie has said that vanessa was waiting for DofS and has provided it. I have spoken to Emma at Atlas asking if she can get Morco to Authorise it. She has said that she will refer this over and update me when she has some more information. Call 12.18.
Show
Isabel Smith (Inactive)
added a comment - I have spoken to Harvey who has said that this is really urgent and wants to know what is going on. I have said that i couldn't see an authorisation code and would chase Atlas.
Debbie has said that vanessa was waiting for DofS and has provided it. I have spoken to Emma at Atlas asking if she can get Morco to Authorise it. She has said that she will refer this over and update me when she has some more information. Call 12.18.
This was referred to Morco who asked Giles to attend.
Show
Isabel Smith (Inactive)
added a comment - This was referred to Morco who asked Giles to attend.
| Attachment | Email to Vanessa.png [ 149846 ] |
I ahve emailed Vanessa asking for an update see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I ahve emailed Vanessa asking for an update see screen shot attached.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Emma has confirmed that this was completed on Monday by the engineer I have updated the park.
Show
Isabel Smith (Inactive)
added a comment - Emma has confirmed that this was completed on Monday by the engineer I have updated the park.
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
19h 57m | 1 | monica | 07/Mar/17 9:37 AM | |||||
|
6d 6h 57m | 1 | Adrienne Barwell (Inactive) | 13/Mar/17 4:35 PM | |||||
|
10d 21h 28m | 1 | monica | 24/Mar/17 2:03 PM | |||||
|
7m 1s | 1 | monica | 24/Mar/17 2:10 PM | |||||
|
3s | 1 | monica | 24/Mar/17 2:10 PM | |||||
|
2s | 1 | monica | 24/Mar/17 2:11 PM |
