Details

    • Type: Plumbing Leak (2 Weeks) Plumbing Leak (2 Weeks)
    • Status: Complete
    • Priority: Critical Critical
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      48
    • Hire_or_Retail:
      Retail
    • Serial:
      At012267/07
    • Manufacturer:
      Atlas
    • Model:
      Status
    • Year:
      2016
    • Size:
      38x12
    • Status Colour:
      Complete Complete
    • Stock_Number:
      31555
    • Times Scheduled:
      1
    • Park_Company:
       Surf Bay Holiday Park
    • Park_Postcode:
      EX39 1HD
    • Park_Contact:
      Mr Taylor
    • Park_Phone:
      01237 471833
    • Park_Email:
      surfbayholidaypark@surfbay.co.uk
    • Park_Code:
      SURF02
    • Park_Key_Account:
      No
    • SLA Status:
    1. ATL-3648.docx
      575 kB
      Debbie Bartlett
    1. email to Vanessa .png
      248 kB
    2. Email to Vanessa.png
      389 kB
    3. claim submitted to Atlas .png
      284 kB
    4. claim submitted to Atlas .png
      344 kB

      Activity

      Hide
      Isabel Smith (Inactive) added a comment -
      Emma has confirmed that this was completed on Monday by the engineer I have updated the park.
      Show
      Isabel Smith (Inactive) added a comment - Emma has confirmed that this was completed on Monday by the engineer I have updated the park.
      Hide
      Isabel Smith (Inactive) added a comment -
      I ahve emailed Vanessa asking for an update see screen shot attached.
      Show
      Isabel Smith (Inactive) added a comment - I ahve emailed Vanessa asking for an update see screen shot attached.
      Hide
      Isabel Smith (Inactive) added a comment -
      This was referred to Morco who asked Giles to attend.
      Show
      Isabel Smith (Inactive) added a comment - This was referred to Morco who asked Giles to attend.
      Hide
      Isabel Smith (Inactive) added a comment -
      I have spoken to Harvey who has said that this is really urgent and wants to know what is going on. I have said that i couldn't see an authorisation code and would chase Atlas.

      Debbie has said that vanessa was waiting for DofS and has provided it. I have spoken to Emma at Atlas asking if she can get Morco to Authorise it. She has said that she will refer this over and update me when she has some more information. Call 12.18.
      Show
      Isabel Smith (Inactive) added a comment - I have spoken to Harvey who has said that this is really urgent and wants to know what is going on. I have said that i couldn't see an authorisation code and would chase Atlas. Debbie has said that vanessa was waiting for DofS and has provided it. I have spoken to Emma at Atlas asking if she can get Morco to Authorise it. She has said that she will refer this over and update me when she has some more information. Call 12.18.
      Hide
      Debbie Bartlett (Inactive) added a comment -
      Vanessa emailed requested a date of sale for this van I have updated her. Email attached.
      Show
      Debbie Bartlett (Inactive) added a comment - Vanessa emailed requested a date of sale for this van I have updated her. Email attached.
      Hide
      Debbie Bartlett (Inactive) added a comment -
      The park have called to report this issue. Giles from town and country has had a look and reported that the Boiler expansion vessel is leaking. I have called Atlas an they have advised that I submit the issue. Giles is happy to attend and sort the issue. Atlas to advise if this is ok. Warranty form attached.
      Show
      Debbie Bartlett (Inactive) added a comment - The park have called to report this issue. Giles from town and country has had a look and reported that the Boiler expansion vessel is leaking. I have called Atlas an they have advised that I submit the issue. Giles is happy to attend and sort the issue. Atlas to advise if this is ok. Warranty form attached.

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          Dates

          • Due:
            Created:
            Updated:
            Resolved: