Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:K3
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Hire_or_Retail:Retail
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Serial:AT013763/07
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Manufacturer:Atlas
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Model:Moonstone
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Year:2016
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Size:35 X 12
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Status Colour:
Complete
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Order No:AS10891/50353
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Stock_Number:32536
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Times Scheduled:1
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Park_Company:Kennford International c/park
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Park_Postcode:EX6 7YN
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Park_Contact:n
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Park_Phone:01392 833046
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Park_Email:Ian@kennfordinternational.co.uk
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Park_Code:KENN04
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | n | |
| Park_Postcode | EX6 7YN | |
| Park_Email | office@kennfordinternational.co.uk | |
| Park_Phone | 01392 833046 | |
| Park_Code | KENN04 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Kennford | |
| Park_City | Exeter | |
| Park_Address | Kennford International Caravan Park |
| Attachment | Atlas Submission Sheet.png [ 163922 ] |
| Attachment | Email to Atlas.png [ 163925 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
Ian at Kennford phoned again regarding this issue saying that the owner's are really unhappy. He has phoned Morco asking for advise but couldn't get hold of anyone to explain what to do because he is not an engineer.
I have phoned Atlas and spoken to Emma and provided some more information. I have said that I think that it sounds like there is something wrong with the ignition but the boiler is not showing an ignition fault. She has that she agrees with me. She will look for the claim and refer the issue over to Morco.
I have phoned back Ian to let him know that Atlas are in the middle of referring the claim call time 12.28
I have phoned Atlas and spoken to Emma and provided some more information. I have said that I think that it sounds like there is something wrong with the ignition but the boiler is not showing an ignition fault. She has that she agrees with me. She will look for the claim and refer the issue over to Morco.
I have phoned back Ian to let him know that Atlas are in the middle of referring the claim call time 12.28
Show
Isabel Smith (Inactive)
added a comment - Ian at Kennford phoned again regarding this issue saying that the owner's are really unhappy. He has phoned Morco asking for advise but couldn't get hold of anyone to explain what to do because he is not an engineer.
I have phoned Atlas and spoken to Emma and provided some more information. I have said that I think that it sounds like there is something wrong with the ignition but the boiler is not showing an ignition fault. She has that she agrees with me. She will look for the claim and refer the issue over to Morco.
I have phoned back Ian to let him know that Atlas are in the middle of referring the claim call time 12.28
I have phoned Atlas with the make and model of boiler.
Make: Morco GB 24.SER.11.
SN: 21087400019436.
Commissioned last week in preparation and date of sale was yesterday, 23/05/17.
Spoke to Emma and she thinks it may be a plumbing issue, but passed on to Izzie anyway.
Make: Morco GB 24.SER.11.
SN: 21087400019436.
Commissioned last week in preparation and date of sale was yesterday, 23/05/17.
Spoke to Emma and she thinks it may be a plumbing issue, but passed on to Izzie anyway.
Show
Summer Stangroom (Inactive)
added a comment - - edited I have phoned Atlas with the make and model of boiler.
Make: Morco GB 24.SER.11.
SN: 21087400019436.
Commissioned last week in preparation and date of sale was yesterday, 23/05/17.
Spoke to Emma and she thinks it may be a plumbing issue, but passed on to Izzie anyway.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Vanessa has confirmed that this has been reported to MORCO and Atlas's plumbing team, and is in hand. She advised that plumbing had spoken to the site.
Show
Adrienne Barwell (Inactive)
added a comment - Vanessa has confirmed that this has been reported to MORCO and Atlas's plumbing team, and is in hand. She advised that plumbing had spoken to the site.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Summer Stangroom [ summer ] | Charleen Sibley [ charleen sibley ] |
Ian from Kennford has phoned, he advised that Atlas were being too slow, so he has got his own plumber in to sort out the issue. He has confirmed that the water feeds to the boiler were crossed and the hot had been plumbed to the cold.
Ian advised that he had contacted Tracey in the plumbing department at Atlas and had been informed that the van was two years old and that Atlas could not be held responsible for this. Ian is really annoyed with Atlas and wanted to know how to proceed.
I have advised that he should have the invoice made out to Surf Bay and we will pay the plumber. We will then seek reimbursement from Atlas.
Ian advised that he had contacted Tracey in the plumbing department at Atlas and had been informed that the van was two years old and that Atlas could not be held responsible for this. Ian is really annoyed with Atlas and wanted to know how to proceed.
I have advised that he should have the invoice made out to Surf Bay and we will pay the plumber. We will then seek reimbursement from Atlas.
Show
Adrienne Barwell (Inactive)
added a comment - Ian from Kennford has phoned, he advised that Atlas were being too slow, so he has got his own plumber in to sort out the issue. He has confirmed that the water feeds to the boiler were crossed and the hot had been plumbed to the cold.
Ian advised that he had contacted Tracey in the plumbing department at Atlas and had been informed that the van was two years old and that Atlas could not be held responsible for this. Ian is really annoyed with Atlas and wanted to know how to proceed.
I have advised that he should have the invoice made out to Surf Bay and we will pay the plumber. We will then seek reimbursement from Atlas.
| Order No | AS10891/50353 |
| Attachment | authorisation for plumber.png [ 164415 ] |
I have confirmed authorisation by e-mail to the site
Show
Adrienne Barwell (Inactive)
added a comment - I have confirmed authorisation by e-mail to the site
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | e-mail to Vanessa.png [ 164445 ] |
I have invoiced Atlas asking for reimbursement
I have updated Darren
I have updated Darren
Show
Adrienne Barwell (Inactive)
added a comment - I have invoiced Atlas asking for reimbursement
I have updated Darren
| Status | Resolved [ 5 ] | Complete [ 6 ] |
I have spoken to Vanessa, she has advised a part has been dispatched direct to the site, I asked her if she had seen my e-mail yesterday. I confirmed what the issue was and that the site were invoicing me. She has advised to invoice her when i receive this and she will get it reimbursed.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Vanessa, she has advised a part has been dispatched direct to the site, I asked her if she had seen my e-mail yesterday. I confirmed what the issue was and that the site were invoicing me. She has advised to invoice her when i receive this and she will get it reimbursed.
I have updated the site
Show
Adrienne Barwell (Inactive)
added a comment - I have updated the site
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
38m 24s | 1 | Summer Stangroom (Inactive) | 24/May/17 11:46 AM | |||||
|
22h 43m | 1 | Adrienne Barwell (Inactive) | 25/May/17 10:29 AM | |||||
|
49s | 1 | Adrienne Barwell (Inactive) | 25/May/17 10:30 AM | |||||
|
2h 35m | 1 | Adrienne Barwell (Inactive) | 25/May/17 1:05 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 25/May/17 1:05 PM | |||||
|
1h | 1 | Adrienne Barwell (Inactive) | 25/May/17 2:06 PM |
I have made a claim and submitted it through to Atlas, see screenshot attached.